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Strategy for the quality improvement of the service supply in the Vietnam Mobile telecom Service Company in the period 2011-2015
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Ngày đăng: 27/03/2015, 14:01
Xem thêm: Strategy for the quality improvement of the service supply in the Vietnam Mobile telecom Service Company in the period 2011-2015, Strategy for the quality improvement of the service supply in the Vietnam Mobile telecom Service Company in the period 2011-2015, CHAPTER I. THEORETIC BASIS ON STRATEGIC MANAGEMENT IN BUSINESS AND SERVICE BUSINESS, CHAPTER 2. ACTUAL SITTUATION ANALYSIS OF BUSINESS AND SERVICES OPERATION IN VIETNAM MOBILE TELECOM SERVICES COMPANY IN THE PERIOD 2006 - 2010, CHAPTER 3. PLANNING STRATEGIES AND SOLUTIONS TO IMPROVE THE QUALITY SERVICE SUPPLY IN VIETNAM MOBILE TELECOM SERVICES COMPANY IN THE PERIOD FROM 2011 TO 2015
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Mục lục
COVER PAGE
THANKS
TABLE OF CONTENTS
LIST OF TABLE
LIST OF FIGURES
INTRODUCTION
1. The reason to choose the topic
2. Research objectives
3. Research content
4. Research methodology
5. Structure of capstone
CHAPTER I. THEORETIC BASIS ON STRATEGIC MANAGEMENT IN BUSINESS AND SERVICE BUSINESS
1.1. Theoretic basis on strategic management
1.2. Overview on the business areas of mobile telecommunications services
1.3. Necessity must plan the quality improvement strategy of providing the services at Vietnam Mobile Telecom Services Company
CHAPTER 2. ACTUAL SITTUATION ANALYSIS OF BUSINESS AND SERVICES OPERATION IN VIETNAM MOBILE TELECOM SERVICES COMPANY IN THE PERIOD 2006 - 2010
2.1. The birth and development of Mobile Telecom service company
2.2. Organizational structure
2.3. Business field
2.4. Business sittuation evaluation for GSM technological mobile information services of Vietnam Mobile Telecom Services Company in the period 2006 - 2010
2.5. Current customer care services activity
2.6. Analysis of the core competitive advantage and the most important services (key and dominant), evaluation on the current sittuation of services supply in Vietnam Mobile Telecom Services Company
CHAPTER 3. PLANNING STRATEGIES AND SOLUTIONS TO IMPROVE THE QUALITY SERVICE SUPPLY IN VIETNAM MOBILE TELECOM SERVICES COMPANY IN THE PERIOD FROM 2011 TO 2015
3.1. Vision, mission, core values and cutural nỏm of Vietnam Moblie Telecom Services Company