Development of quality management system in accordance with ISO 9001-2000 for Ben Thanh tourist - Hanoi

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Development of quality management system in accordance with ISO 9001-2000 for Ben Thanh tourist - Hanoi

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. university, HANOI hanoi school of business Nguyen The Cuong DEVELOPMENT of QUALITY MANAGEMENT SYSTEM IN ACcORDANCE WITH ISO 9001:2000 FOR Ben THANH TOURIST – HANOI . quality management system in accordance with iso 9001:2000 for Ben thanh tourist - Hanoi Major: Business Administration Code: 60 34 05 Master of business administration thesis. reasons. First of all, international tourists have been increasingly visiting Vietnam over past years; foreign tourists are rousingly interested in Vietnam leading to a larger number of inbound travelers.

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Mục lục

  • COVER

  • TABLE OF CONTENT

  • INTRODUCTION

  • 1.1 What is ISO 9000 family

  • 1.2 Why we need to apply ISO 900

  • 1.3 Aim of ISO 9000 family of standards

  • 1.4 The Standards ISO 9001:2000 analysis

  • 1.4.1 Quality management system:

  • 1.4.2 Management responsibility:

  • 1.4.3 Resource management:

  • 1.4.4 Product/Service realization:

  • 1.4.5 Measurement, analysis and improvement:

  • 1.5 Quality management principles

  • 1.5.1 Introduction

  • 1.5.2 Quality Management Principles

  • 1.6 Process approach

  • 2.1 Ben Thanh Tourist Branch Hanoi Introductions

  • 2.2 Methodology

  • 2.2.1 Research question

  • 2.2.2 Research objective:

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