n nguc du lch t sn 4 sao  ta -  Nguyng i hc Khoa hi hc Qui Lum Ngng dn : PGS.TS. Trc Thanh o v: 2014 120 tr . Abstract. Lung quan nhng v n nguc m, honh nguc, tuyn dng, b nhim,  o      ng.Thc trn  n ngu  c trong mt s n 4 sao  c minh ha b li c cp, b liu.Lu ra nhm mm yc cn tr nguc n   xuc mt s, git th th  cng c  c ca ngun ca tnh. Keywords. Du lch; Nguc; n bn sao; a -  Content. 1. Tính cấp thiết của đề tài Chin ca t     nh du l       . .                                  n nguc Du l        4    . 2. Tô ̉ ng quan ta ̀ i liê ̣ u         Frederich Taylor (1991)      , ,          , ,  .          , , ,    . Theo GS. Phm Minh Hc (2001)    ng th ng ca mc hay m                    ,            , ,   ,                                        .          , F.W.Taylor (1991), H.Fayol,  ng con              .                  ,                   .   i didler, Lewrence,   c li qui bin  h t kh i quyc.  t  : - ng t  a  Hu -             5                      -                     4                           3. Mục đích nghiên cứu  :         ,     ,      ,     , .   ,                          .                   .                                    . 4. Đối tượng và phạm vi nghiên cứu   : T               4  t     . : -    Du   Du  . -   -     5. Phương pháp nghiên cứu    dng mt s bi       ,   ,       ,          , ,     , thu           :  cp: nguc t nhu           , .  .  :           ,                                . u tra bng hi:  . Sau khi tht qu    liu bng phn mm SPSS. 6. Kết cấu của đề tài n m u, kt lun, ph lu tham kh  t cu g  n nguch Thc trn nguc du l        4 sao  t      Nhng gin ngulc du l         4 sao  t      DANH MỤC TA ̀ I LIÊ ̣ U THAM KHA ̉ O I. Tài liu tiếng Vit 1.                ,   -     2.     ,       , 29/2012/TT- 10/12/2012                               ,       ,       ,   ,     ,            . 3.   4.    (1999),           CNH,   ,         . 5. , Ngh nh 103/2012/-04/12/2012                         ,     ,       ,   ,     , . 6.                7. PGS. (2011),  ,      TP.HCM. 8.      .     (2004),  ,    . 9. GS.    PGS.TS.      (2008),  Ki  ,     . 10. Gorge.J.Borjas  , NXB  11. John M.Ivancavich    12. H 13.   14. PGS.      TS.  (2013),  ,     . 15.    (1998),  ,      . 16.   17.     18.    Nhi (2005),  19.  , ,   20.   (1994). 21.            (2010),              ,     . 22. Susan D.Strayer   -  23.     24. TS. Nguyn H Qu n ln th 9, NXB Lao ng  i 25.    26.            ,   27.   28.   (2006),       , NXB     .HCM. 29.             30.     31. MPDF,  32.   II. Tài liu tiếng Anh 33. D.V.Tesone (2005), Human Resource Manegement in the Hospitality Industry,     , Tnc., Upper Saddle River, New Jersey 07458. 34. Mary L.Tanke (2001), Ph.D, Human Resources Management for the Hospitality Industry, second Edition. 35.              36. Raymond A. Noe (2002), Employee training and development, McGraw  Hill Companies, New York, NY III. Tài liu Website 37. http://btmedia.vn/?thamso=cat0&id=45 38. http://dddn.com.vn/chuyen-de/van-hoa-doanh-nghiep.htm 39. http://www.kynangquanly.com/xay-dung-van-hoa-doanh-nghiep/ 40. http://jumla.vn/vi/tin-tuc/doanh-nghiep/quan-tri-nhan-su/771-bi-quyet-giu-chan- nguoi-gioi-trong-cac-doanh-nghiep-vua-va-nho.html 41. http://www. quantrinhansu-online.com/chien-luoc-nhan-su/ 42. http://vimeco.com/?id=414] -   . http://jumla.vn/vi/tin-tuc/doanh-nghiep/quan-tri-nhan-su/771-bi-quyet-giu-chan- nguoi-gioi-trong-cac-doanh-nghiep-vua-va-nho.html 41 . http://www. quantrinhansu-online.com/chien-luoc-nhan-su/ 42 . http://vimeco.com/?id =41 4]  -. http://btmedia.vn/?thamso=cat0&id =45 38. http://dddn.com.vn/chuyen-de/van-hoa-doanh-nghiep.htm 39. http://www.kynangquanly.com/xay-dung-van-hoa-doanh-nghiep/ 40 . http://jumla.vn/vi/tin-tuc/doanh-nghiep/quan-tri-nhan-su/771-bi-quyet-giu-chan- nguoi-gioi-trong-cac-doanh-nghiep-vua-va-nho.html. nguc du l         4 sao  t      Nhng gin ngulc du l         4 sao  t    