THAI NGUYEN UNIVERSITY Socialist Republic of Vietnam SOUTHERN LUZON STATE UNIVERSITY Republic of the Philippines "Assessment of Implementation of Government Strategies in Improving Competitiveness of Telecommunication Companies in Vietnam: Basis for Policy Redirection using PEST Analysis and Solution” DOCTOR OF BUSINESS ADMINISTRATION STUDENT: PHAN THẾ HÙNG CLASS: DBA1 Hà nội, 2013 1|Page ACKNOWLEDGEMENT I would like to express our most sincere thanks to the Management Board of the Southern Luzon State University, Thai Nguyen University,, the teacher of the school has helped me facilitate the learning process throughout I would like to express sincere gratitude and profound Professor Dr Milo Placino enthusiastic teacher who have dedicated guidance, encouragement, spend time and exchange orientation for me during this research I would like to express my sincere thanks to the telecomunication enterprises VNPT,Viettel,SPT,VTC in Ha noi and Ho chi minh has helped me research material, through a questionnaire survey I sincerely thank Ministry of information and communications, Information and communication public manager school, colleagues and classmates DBA1 facilitated enthusiastic help and share my experience to help complete the thesis Finally, I would like to send the gift to the heart of my family has passed enthusiasm and encouragement to complete my thesis Phan The Hung 2|Page REPRESENTATIONS I hereby declare that this is my own research The figures mentioned in the thesis are correct The conclusion of the thesis has not been published in any other work Phan The Hung 3|Page Abstract In the past years achievements of the ICT sector has made a significant, bringing great benefit to society The number of telecom business increased, the dynamics of the telecom business increased, telecommunications cost reduction, quality telecommunications services are gradually improving However, with the development many problems arising in this industry:The dispute service; The exclusive license; The human problem; The issue of restructuring of state-owned corporations; The issue of managing telecommunication infrastructure; Management services, management These issues are directly related to government policy and regulations, development policies in recent years, as well as issues of economic, social, technological The assessment of the macroeconomical impact of government policy through the evaluation of the implementation of government policy in the competitive telecommunications business model with PEST is an essential need and then finding make recommendations for policy changes To implement this study, the author answered: To evaluate the competitiveness of the telecommunications company in Vietnamn; To determine the impact of the policies of the state on the development and competitiveness of telecommunications industry in Vietnam; To draft policies that will further improve the competitiveness of the telecommunication industry in Vietnam Scope and limitation of the study: Some state macroeconomic policies, especially the operation of information and communications; The level of implementation of government policies for the development of competitive telecommunications corporations Vietnam: Group of Vietnam Post and Telecommunications (VNPT); Viettel Corporation (Viettel); Vietnam Multimedia Corporation (VTC); Sai Gon Poster Corporation (SPT) Results of this study will showed that the level of implementation of government policies for the development of competitive telecommunications businesses in Vietnam This study will clarify somewhat the impact of the policy as well as the macro factors affecting the development of competitive telecommunications businesses, so we can choose the more appropriate solution The study will help policy makers to have a clearer view of the telecommunications activities, the macroeconomic factors as well as the impact of these factors to the competition in the telecommunications business Since then there is a reasonable adjustment, the right time to ensure harmony between the interests of the state, business and civil society in terms of development technology and ICT services, international economic integration 4|Page TABLE OF CONTENTS ABBREVIATIONS 10 CHAPTER I: INTRODUCTION 12 Introduction 12 Background of the study 15 Statement of the problem 20 Significance of the study 20 Scope and limitation of the study: Scope of the study and limitation 21 5.1 Subject of the study 21 5.2 Scope and limitations of the study 21 Definition of terms Definition of terms 22 CHAPTER II: REVIEW OF RELATED LITERATURE AND STUDIES 25 Literature review 25 Conceptual frameworkConceptual framework 29 Characteristics of the competitive environment in telecommunications business 36 3.1 Influence of the political system, laws and policies: the Telecommunications Law, the Enterprise Law, Investment Law, Competition Law 36 3.2 The capacity depends on the manager 37 3.3 The characteristics of the competitive relationship between the enterprises in the field of high technology products and intangible services 38 Theoretical framework 39 4.1 PEST model 39 4.2 The PEST elements of the telecommunications industry 41 CHAPTER III: Methodology 44 Research design 44 Subject of the study 44 Research instrument 44 Subjects of investigation 45 5|Page The survey content 45 CHAPTER IV: PRESENTATION, ANALYSIS AND INTERPRETATION OF DATA 52 POLITICAL FACTORS, INSTITUTIONS, GOVERNMENT LEGISLATION AFFECTING THE MARKET COMPETITION IN TELECOMMUNICATIONS 62 1.1 The institutions and laws of the state of the competitive telecommunications business in Vietnam 62 1.2 Assessing the implementation of government policies for the development of telecommunications competition 68 1.3 Analysis of results surveys for Policy elements (P) 72 ECONOMIC FACTORS (E) THE IMPACT OF COMPETITIVE MARKETS IN TELECOMMUNICATION Error! Bookmark not defined 2.1 The economic situation in Vietnam in 2012, socio-economic indicators in 2013 79 2.2 Investment policies, tax incentives and government investment in infrastructure and telecommunication services to promote effective competition in the telecommunications business 81 2.3 The economic integration and participation of many economic sectors to develop competitive telecommunications 87 2.4 Analysis of results surveys for Economic elements (E) 91 SOCIAL FACTORS (S) 97 3.1 Workforce ITC with the development of the Telecommunications business 97 3.2 Implementation of programs of public telecommunications and telecommunications development 103 3.3 Analysis of results surveys for Social elements 107 TECHNOLOGICAL FACTORS AFFECTING THE TELECOMMUNICATIONS MARKET (T) 113 4.1 The impact of technology convergence factors for the telecommunications sector 113 4.2 The impact of factors of state investment in research and development competitive telecommunications 116 4.3 Analysis of results surveys for Tenical elements (T) 119 C ACHIEVEMENTS, RESTRICTIONS AND CAUSE 126 THE ACHIEVEMENTS 126 RESTRICTIONS AND CAUSE 128 2.1 Restrictions 128 2.2 Cause of the limitations mentioned above 129 6|Page CHAPTER V : SUMMARY, FINDINGS, CONCLUSIONS AND RECOMMENDATIONS 131 Solutions related to policy factors (P) 131 Economic Solutions (E) 134 Solutions related to social(S) 136 Solutions related technology (T) 140 CONCLUSION 125 7|Page LIST OF TABLES Table 1.The list of factors investigated: 46 Table 2.factor of telecom business 48 Table 3.number of documents relating to Telecommunications Competition last years 61 Table 4.Analysis of influence factors (x1-x4) of P to each telecommunication companies 73 Table 5.Determine the meaning of the elements X1, X2, X3, X4 74 Table 6.Post Hoc Tests on P 76 Table 7.Assess the impact of the P element of competition among businesses 77 Table 8.foreign direct investment by sector in vietnam 83 Table 9.Analysis of influence factors (x5-x8) of P to each telecommunication companies 92 Table 10.Determine the meaning of the elements X5, X6, X7, X8 93 Table 11.Post Hoc Tests on E 95 Table 12.Assess the impact of the E element of competition among businesses 97 Table 13.Labor productivity is measured by GDP / hour 102 Table 14.Analysis of influence factors (x5-x8) of P to each telecommunication companies 108 Table 15.Determine the meaning of the elements X9, X10, X11, X12 109 Table 16.Post Hoc Tests on S 111 Table 17.Assess the impact of the S element of competition among businesses 113 Table 18.Analysis of influence factors (x13-x16) of T to each telecommunication companies 120 Table 19.Determine the meaning of the elements X1, X2, X3, X4 121 Table 20.Post Hoc Tests on T 123 Table 21.Assess the impact of the P element of competition among businesses 124 Table 22.General summary of enterprises 125 8|Page LIST OF FIGURES Figure 1.Market share of telecom service operators 19 Figure 2.Governmental organization on ICT 56 Figure 3.Market share of mobile phone service providers 91 Figure 4.Number or universities and colleges offering ICT traning 100 9|Page ABBREVIATIONS 2G Second Generation Mobile Network 2G+ or 2.5 G Second Generation Enhanced 3G Third Generation Mobile Network 4G Fourth Generation Mobile Network ADSL Asymmetric Digital Subscriber Line AFTA Asean Free Trade Area AMPS/NMT Advanced Mobile phone System/Nordic Mobile Telephony APC Law of the Australian Postal company APEC Asia-Pacific Economic Cooperation BCC Business Co-operation Contract BTS Base Transceiver Station CDMA Code division multiple access CDMA Code Division Multiple Access EDGE Enhanced Data Rate for Global Evolution FDI Foreign Direct Investment FOMA Freedom of Mobile Multimedia Access GPRS General Packet Radio Service GSM Global System for Mobile Communications HSCSD High-speed Circuit Switched Data ICT Information ITU International Telecommunication Union NGN Next Generation Network PDC Personal Digital Cellular 10 | P a g e and communications technology Simultaneously with the completion of the telecommunications regulatory documents, decrees, matters specified in the law should be issued promptly adjusted annual Temple essential questions such as: Licensed Telecom: telecommunications licenses, license conditions of business telecommunications services; Conditions renew, amend, supplement, new telecom licenses acquirement telecommunications licenses; Free Paper telecommunications licenses, rights fees telecommunications activities Telecommunications resource management: inventory number planning telecommunications, Internet resource allocations, use, store refund of telecommunications, Internet resources, transfer of numbers telecommunications, Internet resource acquirement repository of telecommunications Information, Internet Resources Regulations Standards, technical regulations and quality network services, telecommunications Rates: Standard, technical regulations telecommunications management standards, technical regulations telecom telecommunications telecommunications rates information; valuation principles telecommunications Pursuant to determine telecommunication charges; telecommunication charges management There are specific regulations in greater detail, enabling telecom enterprise is not made of anticompetitive behavior, unfair competition: Regulations telecom enterprises or groups of enterprises telecom market dominant position, business telecommunications holding essential means not perform the following behavior: - Cross-Bu telecommunications services to unfair competition; - Using the advantages of telecommunications networks and facilities essential to impede market entry, limited, making it difficult for the provision of telecommunications services other telecommunications companies; - Use of information obtained from other telecommunications companies for the purpose of unfair competition; - Do not provide time for other business telecom technical information about essential facilities and related commercial information necessary to provide telecommunications services A more defined when the telecom business focused economy combined market share from 30% to 50% above market related services to inform management 132 | P a g e agencies specialized in telecommunications before conducting training the economy Transparency and disclosure of licensing telecommunications It should specify the content, creating favorable conditions for enterprises in the process of complete documents Reduce the time limit for administrative procedures prescribed by the current new Telecommunications Act will form the specialized agencies and telecommunications agency will evaluate the dossiers Need additional provisions in the Decree and the legal documents guiding the Law on Telecommunications Transparency and disclosure of licensing telecommunications, control shifted from cash management to management audits In case of a conflict between the content business specializing in professional settings and network telecommunications service providers, specialized management agency in telecommunications will be the referee of transparency in true international practice and WTO commitments of Vietnam There are mechanisms appropriate licensing policies to encourage enterprises to participate resale services, providing value-added services, Internet services on the network infrastructure has been invested; infrastructure development local network infrastructure to provide broadband access services, computer networking, leverage existing infrastructure (cable, information on power lines, etc .) to provide services telecommunications and Internet services in conjunction with the other Along with transparency and public licensing, processes, procedures and current licensing conditions should continue to be reviewed and adjusted in the direction of simplification, creating favorable conditions for businesses, in particular possible for the type of license: - Licensing and network settings to provide telecommunications services; - To amend and supplement the license content network settings and provides telecommunications services; - Renew Licence network settings and provides telecommunications services; - Licensed telecommunications service providers; - To amend and supplement the content licenses to provide telecommunications services; - Renewal of license to provide telecommunications services; - Licensing establish separate telecommunication networks; - Renewal of licenses for establishing private telecommunications networks; - Licensing and testing telecommunications networks; - Extension of time permits testing of network test and telecommunications 133 | P a g e services; - Licensing installation of telecommunications cables in the exclusive economic zone, continental shelf of Vietnam; Create telecommunications business environment fair for all businesses Number of businesses planning to provide network infrastructure on the basis of ensuring the principle that a healthy market development, facilitate capital accumulation businesses, maintaining and expanding business base advantage telecommunications infrastructure and Internet availability, improve efficiency of public investment, efficient use and saving of telecommunications resources and national resources The adjustment of the technical regulations, while professional telecommunications market regulations, the telecom business is not clearly expressed Should be specified in the telecommunications business The regulations on telecommunications companies, investment in telecommunications competition in the telecommunications business; ownership of telecom business; etc will continue to promote competition, facilitate the economic sectors involved in the telecommunications business environment of equality, fairness and transparency in the market mechanism socialist orientation As for the investment of foreign investors in the telecommunications sector, applicable regulatory roadmap commitments Vietnam has joined the WTO Increasing popularity Competition Law and legal tools necessary for business communication with business goals can help protect themselves against unlawful activities of competitors in the domestic as well as foreign water This business guide proper behavior in the modern market economy, ensuring the legitimate rights and interests of their marketplace It also helps businesses improve standards and quality of their operations And so businesses can best protect the interests of ourselves Vietnam has become a WTO member, the government needs to actively support businesses in the international competitive environment, every aspect of preparing for resolving disputes and handling may arise to protect business interests industry, national interests Economic Solutions In matters of economic factors affecting the competitiveness of telecommunication enterprises, we find that tax policy has a positive impact telecommunications (according to survey results in Chapter 4) It works to support and promote the development of telecommunications enterprises, enabling new businesses to enter the market However, there are some legal issues that need to be period specific issues: Rates, fees and charges for telecommunications operators and Internet 134 | P a g e Implementation of tariff rebalancing telecommunications and Internet services on the basis of price and supply and demand relationship in the market Gradually adjust the service rates are now lower than the cost to ensure business performance of enterprises in terms of competition and international integration Respect the right to set tariffs of telecommunications companies and Internet Avoid interference by administrative measures to adjust the rates on the market for the service has truly competitive State only decide rates on public services, control services market affects the market penetration of other businesses Adjust the level of fees, license fees, use of telecommunications and Internet resources (frequency, number, domain name, Internet address) on the principle that ensures efficient use, save, avoid wasting resources resources, and does not increase the cost of production, business enterprises To promote efficient investment programs, international support Enhanced mobilization of foreign investment to develop infrastructure, telecommunications engineering - an industry requires large capital and hightechnology In that promote forms of business cooperation contract (BCC) is a form of investment for the purpose of building has attracted foreign investment, acquisition and transfer of technology, experience, and ensure the safety security and national sovereignty In this form, the next stage, need to consider on the basis of field selection, types of telecommunications services appropriate to mobilize foreign investment, attract capital and experience in developing network network and telecommunications services Development and sharing of telecommunications infrastructure and the Internet in a sustainable way Telecommunications resources (frequency, number, domain name, Internet address) is a valuable resource and in many cases are rare resources, limited, highly commercial and total resources This allocation can not afford on-demand use Worldwide allocating telecom resources is done through various forms such as direct subsidies, auctions, contests Especially for resources such as the commercial frequency band, capable of generating high returns (eg 3G bands), most countries apply some form of contest or auction, through which State be obtained hundreds of millions or even billions of dollars as in Western Europe, North America To overcome the shortcomings in the management of telecommunications resources, the application of the following market mechanisms for telecommunications resource management is essential: 135 | P a g e - Allocating telecommunications resources, especially for the frequency band higher commercial will be done primarily through the examination forms and auction; - Allows transfer of rights to use telecommunications resources obtained through auctions; - Implement State compensates the telecommunications freeing resources as planned - Promote the use of common infrastructure across sectors such as telecommunications, electricity, transport, as well as the increased use of public telecommunication works between the telecom business - To encourage the sharing and use of public telecommunications infrastructure of corporations and enterprises - Consider allowing businesses to apply a specific mechanism for investment, bidding in emergency situations to ensure the interconnection capacity between network firms - Develop and promulgate criteria for evaluating network capacity and economic mechanisms, financing for the implementation of the connection and resolve disputes between businesses - For some services are not high the level of competition, consider applying the management of non-symmetric connection in order to promote competition and to create conditions for new businesses to enter the market - To encourage the use of public telecommunication infrastructure and Internet including: installation position connected devices, transit equipment, ducts, cable tanks, cable, fiber cable, antenna poles, equipment and accessories around the house and other facilities - To study and consider appropriate to apply some special mechanism in some areas and under certain conditions: roaming between the cellular network (roaming) to serve the public tasks and security and defense; separate local loop (local loop unbundling) in order to promote competition and to create favorable conditions for using the service Solutions related to social For the social factors, according to research, investigate, this is the only factor in the low number of elements So show the influence of this factor is still insufficient, as matter of human temples, public telecommunications policy as well as the telecommunications phatsk Checked treatment To improve this problem we propose some ideas below: Improving the quality of human resources in the enterprise 136 | P a g e To have a team of qualified workers to meet business requirements in an environment increasingly fierce competition of the market opening, the need to focus on implementing the following measures: - Apply the special preferential policies for the management team specialists, economic, skilled technical requirements of international integration and increasing competition in the field of telecommunications and the Internet - Adjust the employment structure in the telecommunications industry and the Internet by increasing leasing services, workers outside to take advantage of social workers and increase labor productivity in the field of telecommunications and the Internet - Creating cohesion rights and responsibilities of workers now by policies such as investment in training to ensure stable employment for workers including fluctuations, building Construction salary and bonus to encourage employees to contribute actively to the development of the business - Standardization officers, workers in the enterprises In every industry, work location, chord work requires knowledge and skills in different professional Therefore standardization officer must specify for each industry and each type of job and must be consistent, to meet the development requirements in each period Detection and timely treatment of the manifestations of unfair competition in the telecommunications business According to the survey results as well as the opinions of experts in chapter 4, this issue is still inadequate Specifically: Much status telecommunications companies violated competition laws affecting the rights of businesses and other telecommunications common place with violations of increasingly sophisticated and more tricks Status of the "extended" handshake racing promotions and discounts make it difficult for small telecommunications businesses new to the market; Status released false information affecting the credibility of each, the status message annoying ads to consumers and so on To address this situation, inspectors and Communications Ministry of Information in collaboration with the specialized agencies should strengthen inspection and control the implementation of the provisions of the law on business telecommunications, information and advertising Report to protect the interests of consumers and the legitimate interests of the business against the phenomenon as listed below 137 | P a g e The problem Denial of Service Denial of Service Obstructing the involved market of new competitors Allocation of network Denial of Service infrastructure is not fair Obstructing the involved market of new competitors facility Getting death rates Purchase price or impose unreasonable for services fixed high infrastructure Price service or minimum resale prices, causing damage to customers Price Discrimination: Bu cross Selling goods at prices lower than the cost price in order to prevent competition, except for some special cases provided by the Government Apply a variety of different commercial terms with the various businesses for the same type of transaction, thereby pushing businesses into unfair position in terms of competitiveness Mandatory use of Bound: business services such Imposing conditions on other enterprises signed contracts to as VNPT buy or sell goods and services, or another company forced to accept some obligations not directly related to the contract technical Market restrictions, refused services: measures to prevent the Limiting production (or) distribution, marketing restrictions or hinder the development of technology and engineering, opponent's service Abuse of thereby causing damages to clients Obstructing the involved market of new competitors 138 | P a g e Government, Industry and Trade Ministry, the Ministry of Information and Communications to coordinate and implement comprehensive measures such as: Additional text on competition law specialists in the field of telecommunications business, anti-dumping and other regulations consistent direction, accordingly, does not affect the competitive environment, unhindered operation legitimate business enterprises Strengthen inspection and testing of business telecommunications and the Internet, particularly activities related to network connectivity, rates, quality service Apply general measures economic, technical, professional, and enhance inter-agency coordination in order to prevent effective business illegally in telecommunications and Internet sectors Strictly handled organizations and individuals with legal acts in the field of telecommunications and the Internet in accordance with current Increasing popularity, advocacy, raising awareness of the state management agencies, the business community, industry associations, and large consumers about the importance and performance requirements Competition Law; the Anti-Dumping Ordinance the boost phase of international economic integration through the WTO membership Ensuring public telecommunications services to rural universal, deep-lying, remote, border and island Improved regulations provide public telecommunications services, such as the type of public telecommunications services; obligation to provide public telecommunications services; management providing public telecommunications services, etc Should be specified in writing and guiding the implementation of the Law on Telecommunications of public telecommunications activities ensuring implementation of public telecommunications activities In addition to the public telecommunications service self-regulation in the telecommunications industry through funds of public telecommunications services, and other utility tasks ordered by the state for the telecommunication enterprise deployment, the use of State resources budget funds to pay for businesses to ensure openness and transparency in the market mechanism Active deployment of funds of public telecommunications services in order to clearly define the business and the performance of public duties during the period of business competition and international economic integration Establishment of specialized units perform telecommunications service providers and Internet for the Party and the State to continue to improve the quality of service and 139 | P a g e safety information for specialized telecommunications network of the Party water, while creating conditions for businesses to focus on business, improve competitiveness Solutions related technology Innovative technologies reduce service costs, lower production costs The state should support these programs and projects telecommunications research and development because compared with the average of the developed countries, the level of technology and equipment of the telecommunications business in Vietnam is still not high , has lead to the cost of providing services and incurred more costs for repairs and maintenance Encourage state telecom enterprises active in linking business and cooperate with each other, to invest in the technology and equipment to minimize the difficulties of finance, technology, capital, market and internal resources to promote business development Development of science and technology: - Formation of the funds on science and technology base to mobilize international financial support, expert advice and experience to share information to support research, production and testing of new technologies - Research, testing and deployment of advanced technology in the field of telecommunications and the Internet to go off, catch up and improve the competitiveness of enterprises in Vietnam - Focus on applied research, technology transfer, innovation contribute to the organization of production, sales, improving productivity and competitiveness of the telecommunications and Internet business - Resource Planning Telecommunications and Internet-based security investments, using savings and efficiency Priority planning and resource allocation for technologies and services as the next generation Internet, mobile communication generation, broadband wireless access, etc - Research and testing the new system resources such as IPv6, ENUM, etc to meet the growing requirements of network and services - Strengthening bilateral cooperation (with state management agencies of other countries, especially countries with conditions similar development process with Vietnam) and multilateral (with international organizations, such as ITU, APT ) through programs of technical assistance and financial resources to the developing countries in the field of telecommunications, to develop the technical means to help 140 | P a g e operators and effective performance; user telecommunications services and scaling advantages of new technologies To ensure safety, security and information: - Develop and improve the regulations on safety, security and information on the Internet and telecommunications networks - Develop, improve and enhance the capacity of the rescue system, computer troubleshooting and prevention of cyber crime - The application of technology and engineering solutions to increase code reliability, safety of transactions on the Internet and telecommunications networks CONCLUSION With the transfer of power from the telecommunications monopoly to the market mechanism, the State has an open door policy so adamantly telecommunications industry, this has changed the face of the telecommunications industry, bringing air next fierce, reduced rates, improve service quality, benefiting people and businesses The growth rate of telephone subscribers in more than 10 years is high (average quan36% / year), making Vietnam one of the countries with growth rates highest in the world telecommunications However, the development process requires a legal system requires significant changes to management and promote the telecommunications market in terms of new development, especially during the period when the level of competition even higher with the participation of the foreign investors in Vietnam's commitments in the WTO Based on the evaluation of the elements P, E, S, T to the extent of Implementation in Developing competitivenees to Government policies of telecommunication companies in Vietnam, to determine the factors that impact strengths, weaknesses, and thereby causes made a number of recommendations and solutions contribute to the development of Vietnam's telecom: Action recommendation Telecommunications Policy - Additional guidance, telecommunications law; detailed regulations for - Create favorable conditions for enterprises in the process of finalizing telecom licensing records; 141 | P a g e The amount of planning, enterprise quality management to provide telecom infrastructure, telecom services, Create telecommunications business environment fair for all businesses - Requires agencies to submit reports industry market information on a regular basis, eg quarterly and annual reports with more detailed analysis; - Prepare and publish quarterly reports including telecommunications clarify trends and industry activities to achieve the objectives of the Government Transparency in - To issue additional guidance on connectivity, including: o Specifying the fair treatment (regardless); o Complete instructions concerning behavior: misuse of information; operations management, regulate telecommunications o The cost of connectivity and logical behavior delayed service providers, and subject to the administrative regulations to prevent and correct such behavior - Respect the right to set rates of telecommunications companies and Internet; adjusted rates of existing services; - Adjust the level of fees, license fees, use of telecommunications and Internet resources; activities - Continued development of licensing criteria, apply common concepts permits to increase competition; - Detect and handle the expression of unfair competition in business telecommunications services is not effective; - Deployment utility telecommunication services for effective rural and remote, border and island areas; Shared infrastructure of the industry Allocating telecommunications resources, especially for the frequency band higher commercial will be done primarily through the examination forms and auction; - Promote the use of common infrastructure across sectors such as telec6ommunications, electricity, transport, as well as the increased use of public telecommunication works between the telecom business - Increase funding foreign investment to develop infrastructure, telecommunications engineering; The issue of human and 142 | P a g e Ministry of Communications and Information propose organizational structure of the specific, if the name of telecom inefficient operation, Ministry of Information and Communications to withdraw the license of the enterprise, or restructuring state-owned enterprises in the form of wax enter (such as EVN Telecom to Viettel transfer), retaining only those businesses actually operating capacity; enterprise - - 143 | P a g e - Encourage free access to all technologies ICT; - Encourage and support technological development ICT in the country; Government funding for research theory ICT - science and technology Policies to improve the quality of human resources in the corporate telecommunications; Support training programs and innovative teaching ICT - of Restructuring the corporations and domestic corporations such as VNPT, VTC ; - Development The authorities have plans for equitization of enterprises, for example, up to 100% foreign Viettel state (as related to national security), other businesses such as VNPT, the state should only account for 51 %.; Government funding for technical training, research & development (R & D) ICT REFERENCES Ministry of Information and Communications, 2011, White Paper of information technology in Vietnam Ministry of Trade, 2007, Overview of the Vietnam Competition Law, Politics Publisher countries Ministry of Trade, 2006, the documents document joined the World Trade Organization WTO Ministry of Trade 2010, Guidelines on Competition Policy in ASEAN Congress 12, No 41/2009- QH12 Telecommunications Law (effective 1/7/2010) 11 Congress, Competition Law, dated 3/12/2004 1755/QD-TTg Decision dated 22/09/2010 of the Prime Minister to approve the National Strategy on “Transforming Viet Nam into an Advanced ICT country” Decision 125/QD-TTg 2009 on radio frequency planning national energy transfer Department of Telecommunications Report 2009 and 2010 10 Decision No 32/2012/QD-TTg dated July 27, 2012 of the Prime Minister approving the plan for developing national telecommunications until 2020 11 27/2008/QD-BTTTT MIC Decision Promulgating the list of telecommunications services subject to quality management, 22/04/2008 12 Decree No 28/2009/ND-CP dated March 20, 2009, of the Government on sanctioning of administrative violations in the management, provision and use of Internet services and online information, 20/03/2009 13 The basics of institutions of international economic integration, Legal Publishing House, Hanoi 2004 14 The text of the law to ensure fairness in international competition, the Competition Administration Department in 2007 15 The preferential trade agreements in the Asia-Pacific region, the International Monetary Fund IMF, 2005 16 System rules and policies of international economic relations, MIT Press, London, 2006 144 | P a g e 17 Research on telecommunications competition in Vietnam, VNCI project, Nguyen Thanh Ha, 2007 18 Government web portal http://www.chinhphu.vn 19 Ministry of Information and Communications (MIC) web portal: http://mic.gov.vn 20 Ministry of Planning and Investment (MPI) web portal: http://mpi.gov.vn 21 Ministry of Finance web portal: www.mof.gov.vn 22 Ministry of Trade (MOT) web portal: http://mot.gov.vn 23 Ministry of Science and Technology (MOST) web portal: http://most.gov.vn 24 General Department of taxation web portal: http://www.gdt.gov.vn/wps/portal 25 PC World Vietnam www.pcworld.com.vn 26 Department of Telecommunications web portal: http://www.vnta.gov.vn 27 http://www.marketingteacher.com/lesson-store/lesson-pest.html 145 | P a g e Appendix THE SURVEY RESULTS 146 | P a g e ... DEVELOPING COMPETITIVENEES OF TELECOMMUNICATION COMPANIES IN VIETNAM: BASIS FOR POLICY REDIRECTION USING PEST ANALYSIS " is useful for my job as well as the Ministry of Communications Background of. .. determine the status on the implementation of the government strategies in improving competitiveness of telecommunication Companies in Vietnam and able to find solutions that will give direction using. .. the influence of these factors to the intrinsic factor in the telecommunications business Subject of the study All of telecommunications companies in Vietnam They are Group of Vietnam Post and Telecommunications