[...]... 1 47 Internet Explorer Add-Ons 1 47 Adding Sites to the Trusted Sites List 15 4 Protected Mode 15 5 How to Troubleshoot Certificate Problems 15 8 How to Identify Group Policy Restrictions 16 0 Lesson Summary 16 4 Lesson Review 16 5 Lesson 3: Using Encryption to Control Access to Data 1 67 Encrypting File System (EFS) BitLocker x A05C6 270 9 3.indd x 1 67 17 5 Contents 2/9/2 010 12 :25: 17 PM Lesson... Action Center and click Troubleshooting, as shown in Figure 1- 5 FIGURE 1- 5 Opening Windows 7 troubleshooters in the Action Center Lesson 1: Using Windows 7 Hardware Troubleshooting Tools C 016 270 9 3.indd 7 CHAPTER 1 7 2 /18 /2 010 4:20 :12 PM This step opens the main window of the Troubleshooting item in Control Panel, shown in Figure 1- 6 FIGURE 1- 6 Troubleshooting in Control Panel If you already see in this... Using the Printer Troubleshooter 1 07 Monitoring Printer Events 10 8 Group Policy Settings for Troubleshooting 11 0 Troubleshooting Server Problems 11 1 Troubleshooting Driver Problems 11 3 Contents A05C6 270 9 3.indd ix ix 2/9/2 010 12 :25: 17 PM Troubleshooting Network Problems 11 6 Lesson Summary 12 3 Lesson Review 12 3 Chapter Review 12 5 Chapter Summary ... Devices And Printers, select Devices And Printers from the Start menu, as shown in Figure 1- 9 FIGURE 1- 9 Opening Devices And Printers Devices And Printers is shown in Figure 1- 1 0 FIGURE 1- 1 0 The Devices and Printers window in Windows 7 10 C 016 270 9 3.indd 10 CHAPTER 1 Troubleshooting Hardware Failures 2 /18 /2 010 4:20 :13 PM ... NOTE E LESSON REVIEWS VERSUS PRACTICE TESTS Select (7 0- 685) Windows 7, Enterprise Desktop Support Technician Lesson Review to use the questions from the “Lesson Review” sections of this book Select Windows 7, Enterprise Desktop Support Technician Practice Test to use a pool of more than 200 questions (per exam), similar to those that appear on the 7 0- 685 certification exam Lesson Review Options When you... chapter: ■ Lesson 1: Using Windows 7 Hardware Troubleshooting Tools 2 ■ Lesson 2: Troubleshooting Hardware Components 35 Before You Begin To complete the exercises in the chapter, you must have the following: ■ A computer running Windows 7 Professional, Enterprise, or Ultimate ■ Basic knowledge of Microsoft Windows CHAPTER 1 C 016 270 9 3.indd 1 1 2 /18 /2 010 4:20:06 PM Lesson 1: Using Windows 7 Hardware Troubleshooting... Network Adapter troubleshooter is shown in Figure 1- 8 8 C 016 270 9 3.indd 8 CHAPTER 1 Troubleshooting Hardware Failures 2 /18 /2 010 4:20 :12 PM FIGURE 1 -7 Hardware and sound troubleshooters in Windows 7 FIGURE 1- 8 The Network Adapter troubleshooter Running the Devices And Printers Troubleshooter The Devices And Printers troubleshooter is a special, easy-to-access hardware troubleshooter that can quickly fix... incompatible device drivers The Action Center is shown in Figure 1- 1 FIGURE 1- 1 The Windows 7 Action Center 2 C 016 270 9 3.indd 2 CHAPTER 1 Troubleshooting Hardware Failures 2 /18 /2 010 4:20 :11 PM You can access the Action Center by clicking the flag icon in the notification area of the taskbar When you click this icon, a menu appears (as shown in Figure 1- 2 ) and displays links to view any alert messages, to initiate... y t h e e - m a il a d dr e s s s h o w n a b ove n www.wowebook.com xxiv Introduction A07I6 270 9 3.indd xxiv 2 /18 /2 010 7: 45:34 AM CHAPTER 1 Troubleshooting Hardware Failures W indows 7 is the newest addition to the family of Windows client operating systems, a family that includes Windows XP and Windows Vista If you are an enterprise support technician in a company that has deployed Windows 7, you are... should verify that Windows Troubleshooting messages have not been turned off To do so, in the Action Center, first select the Change Action Center Settings option, as shown in Figure 1- 3 FIGURE 1- 3 Changing Action Center settings Lesson 1: Using Windows 7 Hardware Troubleshooting Tools C 016 270 9 3.indd 3 CHAPTER 1 3 2 /18 /2 010 4:20 :12 PM Then, under Turn Messages On Or Off, verify that the Windows Troubleshooting . http://www.microsoft.com/learning/en/us/Exam.aspx?ID =7 0- 685. A01O6 270 9 3.indd iA01O6 270 9 3.indd i 2/9/2 010 12 : 21: 42 PM2/9/2 010 12 : 21: 42 PM A01O6 270 9 3.indd iiA01O6 270 9 3.indd ii 2/9/2 010 12 : 21: 52 PM2/9/2 010 12 : 21: 52 PM MCITP Self-Paced Training Kit. Black 7 0- 685 Training Kit SELF-PACED microsoft.com/mspress MCITP EXAM Tony Northrup J.C. Mackin MCITP EXAM 7 0- 685 1 2 EXAM PREP GUIDE Your 2-in -1 Self-Paced Training Kit MCITP EXAM 7 0- 685 Windows ® . studies. PRACTICE TESTS 9 78 073 5 6 270 9 3 ISBN: 97 8-0 -7 3 5 6- 270 9 -3 90000 Certifi cation/ Windows U.S.A. $69.99 [Recommended] Part No. X1 6 -7 5083 Windows 7 Enterprise Desktop Support Technician ® Best Exam