TRƯỜNG ĐẠI HỌC TÔN ĐỨC THẮNG KHOA QUẢN TRỊ KINH DOANH #" MÔN HỌC QUẢN TRỊ VĂN PHÒNG GIẢNG VIÊN: ThS. PHẠM THỊ NGÂN Õ     !"#$%&'()*#+++" ,-.$012% 3-45012% 6-729:;2<*;"20.> ?A?;0(B;%    ! "$&'(  *,-/013(46789" 3&0,:467  ! "$<1=>< ? CEFGHFIKL ,-MN'O @ !0'"A B,-98C 8" $DE B @ ,-98C'"8E,DEF BGHI/0C ,-F F ,=  "$ B @ ,-98C'">E,8IJDEF 3&0,:B HI<K0 &7 3&0,:467B @ ,-98C "$< 8C38"B0/0C,- <0<< ?BHI: C0L0A 0C*MF DE3NMO=B @ GHI*,-MA0,EF " B,-98C 9"'P6=F " Q CEFGHFIKL @MNQR2 @ RS A3TEUM?EMP @ RS 9V,I B @ RS F F ,=  B @ RS /013(467B @ RS 3&0,:467B @ RS 0<<1=>< ?B @ RS 3WH 6-MNTA9 @ IT38"8UYZ=[B @ [(YK$ '*MNU8=F "T * UVWMXUVFYKL[E  0]2^T^%\1I>1=30Y []>1=30YYP>T8Q  0]2%83"0>=0Z,^ ,=_Z=, _`E4WFW 8 L `3&a [b9 M  ,U 6V `MP R3Lc de 0C* ,-[ cdf 0L g@hd R3L ide RT30Y df 0Lhh R0V'j kde RT30Y gdf l?G EaHcdEe[E &7 cmn<6VJMA0 A/01,? B &7 mlTEUM?EMP*'* &7 hmo013(467 &7 pm! "$ B &7 qmRP6=F " fFKHg[E &7 cm!: M< DEF,&` M*F   " B &7 mC*0V3/0EM*"U3TE  B &7 hm*,-/013(467B &7 pm! "0Y*'8 ZM"=OB &7 qmbr*`'[E9P0F " fFKHg[E  -TUmHZ=[]B  ` ETUm0s9?,&tu8dc0L>6E0M[ ,-98C,&t3tVMEdvB  w0L061sm[<P030Y9x y3Zz=,K 8,-98C,&t3t9x =zZ,=B XFhFYHijIk cQ ! 0CW8<>o01,? > ,&` Ro{!>ddqB Q ! 0CW:0H>o01,?8I  >!8r0J91V '>dd|B hQ n'ZE,ZC>o01,?8I > !}~4 >dd| pQ &7 ?RE>o01,?8  >!}~V R>ddk E0]2,%lMa4mEHMm oHIcMpq   389<YM1,=OM<  &>0Yr3(>HV>,0CA8> /013(>6K$ F 9 =88< 9<>,a v3NMO=T"=OM<  MA08/013(7/0EM7  !"#$&'(&)**+,   M&aP0Z=  M&aP0Z= r ! E,< m 389<C38"  a8,T*,a v="MA08DE 9E3NMO=<7/0E<M7?B  ! Em 38,$6u38"DE< 7/0E>M7?>38M?EMP E=*MV<8MV  =ODE7/0EM7?M[Q ,3MiFcqEriMpq ckfsE`E cQE&0 a=7/0EM7? 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