[...]... (xii) BUSINESS PROCESS CHANGE: Concepts, Methods and Technologies Table of Contents BUSINESS PROCESS CHANGE iv FOREWORD vii BOOK ORGANIZATION x ACKNOWLEDGMENTS xii INTRODUCTION Business Process Reengineering: Where It’s Been, 1 Where It’s Going Thomas H Davenport, University of Texas, Austin PART I: OVERVIEW 14 Chapter 1 Technological and Organizational Enablers of 16 Business. .. information technology in process change, lessons from an information technology planning paradigm, and specific hardware and software initiatives • Part III (Methods) provides a generic methodology and a powerful repertoire of tools and techniques for modeling and evaluating process change • Part IV (Implementation) deals with the organizational problems in conducting process change, including issues... Technological and Organizational Enablers of Business Process Reengineering Grover, Teng, and Fiedler Many organizations are undergoing major changes in structure and management practice in order to be viable in today’s competitive environment Business process reengineering (BPR) efforts have been undertaken by numerous firms to redesign age old business processes This chapter develops a framework for process change. .. set includes information technologies that can accelerate changes in process structures The second set includes organizational structure innovations that can support different process configurations Such a model provides a broad perspective on business process change and the “match” between the nature of such change and its technological and organizational enablers Based on this change model, senior executives... different process change tradition) This already happens to some degree within many reengineering initiatives in firms, but it has not been formalized The institutionalization of process management involves not only the redesign of business processes, but also changes in other management domains to create a process orientation These include process- based measurement and information systems, processbased... or its overall business scope, rather than simply on internal business processes As noted by several researchers (Davidson, 1993; Venkatraman, 1994), the same notions of radical process change used to address internal processes can be applied to the basic products and services offered by a firm, and the relationships a firm has with its business partners Some examples of this type of change include... process change, including issues related to individual attitudes, politics, teams and management of change • Part V (The Information Systems Function) examines the role of IS professionals in process change and the impact of process change on the systems development process and the IS function in general (xi) ACKNOWLEDGMENTS The process we followed for creating this refereed manuscript included a number... transformation Chapter 2 Business Process Redesign: A Framework for Harmonizing People, Information and Technology Marchand and Stanford This chapter evaluates the role of information management in business process reengineering (BPR) The chapter addresses issues in information management in the context of a business restructuring or transformation framework through which business process reengineering... a good knowledge of process improvement techniques, but also a high-level understanding of the current processes of the organization An even more integrated approach to process management would be to pull tools from a variety of process change approaches to construct a hybrid process design and implementation technique (e.g., to combine process value analysis with IT enablement and quality function... executives involved in process reengineering may be better able to plan and implement the complex process of organizational change and possibly the evolving transformation into the information age BPR: A Process Change Model While it is possible to reengineer business processes within limits of a particular functional department, maximum performance gains are typically achieved with processes that cross . V.G. W.J.K. (xii) BUSINESS PROCESS CHANGE: Concepts, Methods and Technologies Table of Contents BUSINESS PROCESS CHANGE iv FOREWORD vii BOOK ORGANIZATION x ACKNOWLEDGMENTS xii INTRODUCTION Business Process. Anita and Lynda who’ve settled for only incremental change in each of us, and, to Ankit, Arjun, Lindsey and David who have wonderfully begun the process of life-long change. BUSINESS PROCESS CHANGE . Transformation, Process Innovation and Business Process Rede- sign are terms frequently used interchangeably to represent the phe- nomenon of Business Process Change. ” Popular competing definitions of Business