[...]... verbal communication depends on a person's skill in the use of language A rich vocabulary, command of a variety of sentence structures, clarity in thinking, and focus· on the audience are necessary for effective verbal communication (13) I Unit 14 English Language Communication Skills One Verbal Communication Skills The skills of verbal communication are Writing and Speaking, Reading and Listening Most... our experience with others Communication through words is called verbal communication; communication through other symbols is called non-verbal communication Verbal Communication The term 'verbal' is colloquially used to mean oral but in communication studies, 'verbal' means by using words and language It includes both written or oral Most of our communication is done by using language; we speak and write... writing skills Non-Verbal Communication Non-verbal methods of communication include all things, other than words and language, that can convey meaning For example, graphics like pictures, maps, charts, graphs and diagrams in a written document, and body language and voice qualities in speech, are non-verbal communication Non-verbal communication can be independent of verbal communication; but verbal communication. .. members Body Language Body language means the changes that occur in the body position and movements that show what the person is feeling or thinking Much of it is involuntary and unconscious; most persons are not aware of their body language; but it makes a powerful impact on others Body language can make or spoil a presentation I Unit 22 One English Language Communication Skills Body Language always... interpretation 10 I Unit One English Language Communication Skills The following figure shows the steps in the one-way process of communication in a linear form Idea t E-n-c-O-d-in-g-I Message I-I-M-e-dl-'u-m II ~;:!:;~ I-I-D-e-cO-d-in-g 11 Idea Tx (Transmitter) Rx (Receiver) One-way communication process This one-way routine is only a part of the communication process For the communication to be complete,... chapter 3 on Barriers to Communication 12 IUnit One English Language Communication Skills Exercises \ 1 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - , 1 2 3 Name the factors of communication Explain the terms: encoding, decoding, channel, medium, sender, receiver, context, feedback, as they are used in describing the process of communication The four attributes of communication are: 1 •... Give three examples of unintentional communication Attempt a definition of communication How does environment affect communication? Explain the process of communication with the help of a diagram What is meant by "Communication is a two-way process"? CHAPTER VERBAL AND NON-VERBAL COMMUNICATION We-:communicate by exchanging symbols to describe our ideas and experience Language is a commori symbol system... a communication situation (b) Body language is entirely unconscious and involuntary (c) Careful cultivation of one's body language ca!1_enhauce one's oral c'ommunication (d) It is not possible to control non-verbal communication (e) Non-verbal communication can be completely controlled (D Non-verbal communication may convey meaning that conflicts with the words used Explain what is meant by body language. .. There 16 I Unit One English Language Communication Skills is no need to read every word in a sentence; some words are only part of the language pattern; phrases like 'that is', 'for example', can be skipped Try carefully not to "hear" your reading in your mind (this can be difficult especially if you have unconsciously developed a habit of doing it) Writing, like the other verbal skills, needs practice... attention to its visual aspects and the impression it conveys Besides, other visual symbols can be created and used to enhance the quality of written communication 18 I Unit One English Language Communication Skills Colour Colour is an important and powerful means of communication Matters of life and death, as in traffic signals, are conveyed by colours It is also used for classification and identification . effective verbal communication. (13) 14 I Unit One English Language Communication Skills Verbal Communication Skills The skills of verbal communication are Writing and Speaking, Reading. discussed in chapter 3 on Barriers to Communication. 12 I Unit One English Language Communication Skills Exercises 1 , 1. Name the factors of communication. 2. Explain the terms:. Importance of i Communication 2. Verbal and Non-verbal Communication 3. . Barriers to Communication 4. Communication Mediums 5. Effective Communication 6. Group Communication