[...]... shows an approach using ISO CMMI synergy to implement process improvement To diagnose potential process improvement opportu- Figure 1.3 Process improvement using ISO and the CMMI 10 Introduction nities, gap analyses for each standard have to be performed Armed with the gap analysis results, process improvement plans can be developed and executed We distinguish several cases of process improvement implementation:... and implementation of standards They need to understand the underlying principles of each standard and how their synergy can be exploited to make process improvement more efficient and effective • Process improvement practitioners—developing strategies for process improvement implementation and the transition from legacy to revised standards Process improvement practitioners develop the processes and. .. prominent process improvement standards and contrasts them with other prominent standards and models The book, for the first time, describes the synergy between ISO 9001 and the CMMI and the use of that synergy to implement process improvement and get ‘‘faster, better, and cheaper’’ results We should stress that the focus of this book is on process improvement, rather than on achieving ISO registration... sufficient guidance for implementing systematic process improvement using ISO 9001: 2000 and the CMMI Acknowledgments e both work in the process improvement field and have built careers in that field for more than 15 years However, the roots of our knowledge and process understanding go back to the early days of our professional life when we learned firsthand what works and (painfully) what does not work... similarities and differences between ISO 9001: 2000 and the CMMI We reconcile the terminology differences used by those frameworks and then interpret one standard in terms of another, thus guiding the readers to an understanding of their synergy and the use of that synergy for successful process improvement We introduce a set of process improvement steps that provide efficiency in process improvement. .. has set process improvement goals for itself It develops the notion of a systematic process improvement approach based on ISO CMMI synergy and is organized in nine chapters Chapter 1 introduces the multitude of models and standards and their use in developing process improvement strategies In Chapter 2 we briefly show how to link organizational business goals to process improvement objectives and describe... approaches for transitioning from the CMM® to the CMMI and an approach for transitioning from ISO 9001: 1994 to ISO 9001: 2000 as a basis for showing how to use the ISO CMMI synergy in process improvement We are specifically sensitive to the efforts that xviii Preface organizations have put into developing their process improvement approaches using legacy standards and models Although many approaches can be... 239 8.1 SCAMPI 8.1.1 Some history 8.1.2 SCAMPI SM overview 8.2 ISO 9001: 2000 registration process 8.3 TickIT 8.4 Using SCAMPISM to prepare for ISO 9001: 2000 registration 8.5 Summary References 9 240 240 242 252 258 260 261 261 Document Mapping ® 9.1 Mapping: ISO 9001: 2000 to the CMMI 9.2 Inverse mapping: CMMI to ISO 9001: 2000 264 268 281 References Acronyms 283 About the... existing processes; • Changing existing processes; • Developing new processes; • Deploying new and modified processes through the organization; 6 Introduction • Training staff to use new or modified processes; • Sometimes abandoning comfortable old processes Most organizations select an approach that will enable them to implement the selected standard(s) and then measure the effectiveness of the new processes... unifying the process improvement approach For example, both documents are based on the following: • Process approach; • Full life cycle; • Integration of management and production processes; • Systematic planning; • Extensive process and product measurements; • Explicit requirement for the resources needed to implement the processes; 1.3 Synergy 9 • Educated and well-trained workforce; • Need for stakeholder . Frameworks: ISO 9001: 2000 and the CMMI  .59 4.1 ISO 9001: 2000 59 4.1.1 Quality management principles 61 4.1.2 Process approach and system approach to management 65 4.1.3 ISO 9001: 2000 requirements. helpful and will provide sufficient guidance for implementing systematic process improvement using ISO 9001: 2000 and the CMMI  . Acknowledgments W e both work in the process improvement field and. alt="" Systematic Process Improvement Using ISO 9001: 2000 and CMMI  For a listing of recent titles in the Artech House Computing Library, turn to the back of this book. Systematic Process Improvement Using