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Intern Job Descriptions
Sunway Hotel Hanoi is the first international four star hotel in Hanoi owned and managed by Sunway International Hotels & Resorts. The 145 room four-star boutique hotel is ideal for either business people or leisure travellers. With the “Passion for Excellence” and the slogan of “We are small enough to be personal”, Sunway is continuously improving service quality for a sustainable development. In the last two years, our three-month Internship Program has brought the learning and development opportunities to hundreds of students from universities/ colleges/ vocational schools in Hanoi.Application sent to: Ms. Nguyen Thu Hang – del.hangnguyen@gmail.com – 0973 518 491And cc Ms. Nguyen Ha Thuy – HR Officer of Sunway Hotel Hanoi – training@sunwayhotel.com.vn Position Responsibilities RequirementsBellboy - Front Office- Receiving and ensuring correct delivery of guests’ luggage to and from rooms, airport and cars and assisting all guests with inquiries and requests. - To be all time stationed at the main entrance of the Hotel and anticipates the arrival of the people coming to the hotel with a warm welcome- Assist with heavy packages, coats, suitcase, etc. being alert to give assistance courteously and quickly, before having to be asked- Assist arriving and departing guests by opening and closing car and taxi doors - Be familiar with the layout of the hotel and memorize the preferred route for escorting guests- Provide information to guests about the hotel facilities and services- Upon arrival of newspaper, prepare them and deliver them to guest rooms as assigned by the Bell Captain- Learn and utilize names of guests, especially repeat and long staying guests and routinely greet guests as they pass through the lobby, remaining alert to situations where he can be of assistance to guests- To carry out any other duties from time to time which may be requested by the Front Office Manager/ AFOM- For male students only- Certificate in Hotel Administration, Hotel Management, Languages or relevant - Interest in hotel jobs- English communication level: Pre-intermediate- Positive attitude towards learning new things- Good health condition Sunway Hotel Hanoi, được quản lý bởi Sunway International Hotels & Resorts, là Khách sạn quốc tế 4* với 145 phòng ở tiện nghi và hiện đại, 90% khách ở tại Khách Sạn là khách quốc tế. Với cam kết mang đến dịch vụ “Chu đáo đến từng cá nhân”, Sunway đang không ngừng nâng cao chất lượng dịch vụ đế hướng tới sự phát triển bền vững. Trong hai năm gần đây, chương trình Thực Tập Sinh ba tháng của Sunway đã mang đến cơ hội trải nghiệm thực tế trong ngành Khách Sạn cho hàng trăm sinh viên của các trường Đại Học/ Cao Đẳng/ Trung Cấp tại Hà Nội.Application sent to: Ms. Nguyen Thu Hang – del.hangnguyen@gmail.com – 0973 518 491And cc Ms. Nguyen Ha Thuy – HR Officer of Sunway Hotel Hanoi – training@sunwayhotel.com.vn Position Responsibilities RequirementsGRO Nhật– Nhân viên chăm sóc khách hàng Nhật – Bộ Phận Sảnh- Hỗ trợ các yêu cầu của khách: đặt vé máy bay, đặt phòng, đặt tour du lịch- Kiểm tra chìa khóa phòng, thẻ đăng kí và việc sắp xếp các quyền lợi của phòng VIP, phòng Club Classic, khách Tập Đoàn và khách theo Nhóm – những nhóm khách đến vào buổi chiều. Đảm bảo sắp xếp hoàn tất và chính xác. Hơn nữa, khách đi nghỉ tuần trăng mật, sinh nhật đều được chuẩn bị phòng chu đáo. - Theo sát và chăm sóc khách trong suốt kì lưu trú của khách tại khách sạn, tối đa hóa sự hài lòng của khách hàng thông qua việc nhận diện khách đúng và chăm sóc khách chu đáo- Xử lí những phàn nàn của khách hàng hoặc trình lên cấp trên khi cần thiết, theo dõi sát sao để có những hành động kịp thời nhằm làm khách hài lòng- Đón chào khách ở Sảnh, trò chuyện thường xuyên với khách để biết được ý kiến đóng góp của khách nhằm nâng cao chất lượng dịch vụ cũng như cơ sở vật chất- Giới thiệu về những dịch vụ khách sạn có thể cung cấp - Khuyến khích khách hàng điền thông tin vào “Phiếu ý kiến” và khuyến khích khách đăng những nhận xét tốt lên các kênh thông tin, ví dụ: tripadvisor.com. - Hỗ trợ bộ phận Sảnh để phục vụ khách- Những nhiệm vụ khác được giao bởi các cấp quản lí bên trên- Bằng cấp về Quản trị khách sạn, Du lịch hoặc những chuyên ngành liên quan - Yêu thích môi trường khách sạn- Khả năng giao tiếp bằng Tiếng Nhật trôi chảy ( nghe/ nói/ đọc/ viết), biết tiếng Anh là một lợi thế- Kĩ năng máy tính tốt- Ham học hỏi, thái độ làm việc tích cực Sunway Hotel Hanoi is the first international four star hotel in Hanoi owned and managed by Sunway International Hotels & Resorts. The 145 room four-star boutique hotel is ideal for either business people or leisure travellers. With the “Passion for Excellence” and the slogan of “We are small enough to be personal”, Sunway is continuously improving service quality for a sustainable development. In the last two years, our three month Internship Program has brought the learning and development opportunities to hundreds of students from universities/ colleges/ vocational schools in Hanoi.Application sent to: Ms. Nguyen Thu Hang – del.hangnguyen@gmail.com – 0973 518 491And cc Ms. Nguyen Ha Thuy – HR Officer of Sunway Hotel Hanoi – training@sunwayhotel.com.vn Position Responsibilities RequirementsGRO German( Guest Relation Officer – German) - Front Office- Assist guests with their requirements: Flight confirmation and booking, hotel reservation, tour arrangement- Check key card, registration card preparation & benefit set-up of VIP, Club classic, Corporate or group who check-in in the evening. Make sure the preparation is complete and accurate. Also ensure Honeymooners, birthday set up to be done properly.- Take care guests during their stay with the hotel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure- Handle guest complaints and refer them as necessary, follows up on corrective actions- Greet guests at the Lobby and small talk with guests to obtain their feedbacks on our facilities and services- Promote in-house facilities and services- Maximize getting guest comment cards and suggest guest to put good comments on Tripadvisor.com- Assist FO on operational works when being on duty - Handle any other job assigned by management from time to time- Certificate in Hotel Administration, Hotel Management, Languages or relevant - Interest in hotel jobs- Excellent German communication skills, pre-intermediate English speaking level- Proficient in computer skills- Positive attitude towards learning new things Sunway Hotel Hanoi is the first international four star hotel in Hanoi owned and managed by Sunway International Hotels & Resorts. The 145 room four-star boutique hotel is ideal for either business people or leisure travellers. With the “Passion for Excellence” and the slogan of “We are small enough to be personal”, Sunway is continuously improving service quality for a sustainable development. In the last two years, our three month Internship Program has brought the learning and development opportunities to hundreds of students from universities/ colleges/ vocational schools in Hanoi.Application sent to: Ms. Nguyen Thu Hang – del.hangnguyen@gmail.com – 0973 518 491And cc Ms. Nguyen Ha Thuy – HR Officer of Sunway Hotel Hanoi – training@sunwayhotel.com.vn Position Responsibilities RequirementsF&B Attendant- Food & Beverage- Being trained a full circle of serving a guest in F&B department: from welcoming until seeing off guests at the restaurant/ lobby bar- Provide fast and courteous service of food and beverages to guests and ensure quality of food and beverage presentation per established standards.- Deliver Food and Beverage service of high standard and in accordance with departmental/ hotel standards and procedures- Communicates to his/her superior any difficulties, guest comments and other relevant information- Take appropriate action to resolve guest complaints- Attends and participates in daily briefings and other meetings as scheduled- Attends and participates in training sessions as scheduled- Handle any other job assigned by management from time to time- Certificate in Hotel Administration, Hotel Management, Languages or relevant - Interest in hotel jobs- Pre-intermediate English speaking level- Positive attitude towards learning new things- Service minded- Smiley, honest, responsible Sunway Hotel Hanoi is the first international four star hotel in Hanoi owned and managed by Sunway International Hotels & Resorts. The 145 room four-star boutique hotel is ideal for either business people or leisure travellers. With the “Passion for Excellence” and the slogan of “We are small enough to be personal”, Sunway is continuously improving service quality for a sustainable development. In the last two years, our three-month Internship Program has brought the learning and development opportunities to hundreds of students from universities/ colleges/ vocational schools in Hanoi.Application sent to: Ms. Nguyen Thu Hang – del.hangnguyen@gmail.com – 0973 518 491And cc Ms. Nguyen Ha Thuy – HR Officer of Sunway Hotel Hanoi – training@sunwayhotel.com.vn Position Responsibilities RequirementsFinance Intern - FinanceBeing trained rotately on various tasks including but not limited to:- Dealing with invoices and supporting documents in both English and Vietnamese- Checking output and input invoices- Checking Captain order and comparing to actual income- Assisting Finance staff in preparing payment- EMS invoices to customers- Claiming invoices- Certificate in Accounting/ Finance - Career orientation in accounting jobs- English communication level: Pre-intermediate- Positive attitude towards learning new things- Hard working and detail-oriented- Proficient in computer skills Sunway Hotel Hanoi is the first international four star hotel in Hanoi owned and managed by Sunway International Hotels & Resorts. The 145 room four-star boutique hotel is ideal for either business people or leisure travellers. With the “Passion for Excellence” and the slogan of “We are small enough to be personal”, Sunway is continuously improving service quality for a sustainable development. In the last two years, our three-month Internship Program has brought the learning and development opportunities to hundreds of students from universities/ colleges/ vocational schools in Hanoi.Application sent to: Ms. Nguyen Thu Hang – del.hangnguyen@gmail.com – 0973 518 491And cc Ms. Nguyen Ha Thuy – HR Officer of Sunway Hotel Hanoi – training@sunwayhotel.com.vn Position Responsibilities RequirementsHuman Resources Intern – Human Resources DepartmentBeing trained rotately on various tasks including but not limited to:- Recruitment & Selection: assisting in posting vacancies, receiving application, contacting candidates to arrange interview schedule, arranging interviewing rooms and personnel- Compensation & Benefits: assisting in checking working days and hours of staff, basic knowledge about labour law and salary calculation- Employee Relations: assisting in organizing activities for staff such as monthly birthday parties, monthly best associate nomination and delivery, staff communication, trade union meetings- Training & Development: assisting in preparation of training documents, arranging rooms and training schedule, reminding trainees- Other admin tasks as assigned by HR staff - Certificate in Human Resources, Business Administration or relevant- Career orientation in human resouces management- English communication level: Upper-intermediate in all skills- Positive attitude towards learning new things- Hard working, detail-oriented, mature Sunway Hotel Hanoi is the first international four star hotel in Hanoi owned and managed by Sunway International Hotels & Resorts. The 145 room four-star boutique hotel is ideal for either business people or leisure travellers. With the “Passion for Excellence” and the slogan of “We are small enough to be personal”, Sunway is continuously improving service quality for a sustainable development. In the last two years, our three-month Internship Program has brought the learning and development opportunities to hundreds of students from universities/ colleges/ vocational schools in Hanoi.Application sent to: Ms. Nguyen Thu Hang – del.hangnguyen@gmail.com – 0973 518 491And cc Ms. Nguyen Ha Thuy – HR Officer of Sunway Hotel Hanoi – training@sunwayhotel.com.vn Position Responsibilities RequirementsHousekeeping Cordinator Assistant – HSKPAssisting the Housekeeping Cordinator in various tasks including but not limited to:- Handling desk telephone- Ensures forwarding and receiving of all information pertaining to the department in order to maintain set standards and achieve guest satisfaction- Receive, record, and distribute reports- Receive, record, and transmit guest requests accurately- Maintain and update administrative data- Maintain working area and equipment in a proper state of cleanliness and repair - Comply with hotel’s health, safety and hygiene policies and adhere to conduct personnel grooming and hygiene standards- Other admin tasks as assigned by HR staff - Interest in admin jobs- English communication level: Intermediate in all skills- Positive attitude towards learning new things- Hard working, detail-oriented, mature- Proficient in computer skills Sunway Hotel Hanoi is the first international four star hotel in Hanoi owned and managed by Sunway International Hotels & Resorts. The 145 room four-star boutique hotel is ideal for either business people or leisure travellers. With the “Passion for Excellence” and the slogan of “We are small enough to be personal”, Sunway is continuously improving service quality for a sustainable development. In the last two years, our three-month Internship Program has brought the learning and development opportunities to hundreds of students from universities/ colleges/ vocational schools in Hanoi.Application sent to: Ms. Nguyen Thu Hang – del.hangnguyen@gmail.com – 0973 518 491And cc Ms. Nguyen Ha Thuy – HR Officer of Sunway Hotel Hanoi – training@sunwayhotel.com.vn Position Responsibilities RequirementsSecretary for F&B and KitchenTo provide Secretarial and Administrative Services for F & B Manager and Executive Chef, ensuring smooth administration of the Food & Beverage department to the standards required by Sunway Hotel Hanoi, including but not limited to:-To accurately and promptly distribute all in coming mails, memos and internal correspondence- To courteously handle all in-coming telephone calls or inquiries- To set up an efficient network of communication within the department and with other departments- To coordinate appointments and interviews- To co-ordinate the input of all standard recipes into the computer and the maintenance of the computerized recipe file- To assist the Executive Chef and the F&B Manager with the preparation and submission of all Reports as required- To maintain a high standard of all F&B and KIT appearance and hygiene at all times- Interest in admin jobs- English communication level: Upper - Intermediate in all skills- Positive attitude towards learning new things- Hard working, detail-oriented, mature- Proficient in computer skills . Sunway Hotel Hanoi is the first international four star hotel in Hanoi owned and managed by Sunway International Hotels & Resorts. The 145. việc tích cực Sunway Hotel Hanoi is the first international four star hotel in Hanoi owned and managed by Sunway International Hotels & Resorts. The 145