[...]... 139 Questions Often Asked About Corrective Coaching Formulating Corrective Coaching Examples of Corrective Coaching for Performance Skill Development Skill Applications 10 139 144 145 148 148 Corrective Coaching to Develop Emotional Intelligence 150 Core Beliefs Behaviors That Require Coaching Four Steps in Coaching for Emotional Intelligence Spontaneous Coaching Skill Development Skill Applications... Preparing for a Formal Coaching Interview 163 Gathering and Recording Information The Coaching Preparation Worksheet Skill Application 11 164 164 168 Structuring the Formal Coaching Interview 174 The Formal Coaching Interview Form Factors to Consider Structuring the Interview The Importance of Follow-Up Case Study: Sample Formal Coaching Interview Follow-Up Coaching 13 The Limitations of Coaching 174... THEORY TO PRAC TICE: COACHING IN THE REAL W ORLD 9 Praise: Such a Small Effort—Such a Huge Return 121 Delivering Praise Why Don’t Managers Praise More? Guidelines for Effective Praise Structured Format for Praise Praise to Acknowledge Performance Praise to Acknowledge Emotional Intelligence Reflections Skill Applications 8 119 121 126 128 131 131 134 136 137 Corrective Coaching for Job Performance 139 Questions... insight into the knowledge, abilities, and skills necessary to perform well in their chosen professions We must bring the same assumption to coaching for emotional intelligence: that coaches have developed a higher level of mastery of emotional intelligence than the people they are coaching This requires you to become a student of emotional intelligence and lead the way by embodying the characteristics... understand what emotional intelligence is and how it affects success in life and work I prefer the model of emotional intelligence developed in The EQ Difference, by Adele B Lynn.4 Her work, which includes a method of self -coaching to develop emotional intelligence, has had a profound effect on me Reading her book in conjunction with this one is sure to pay off, both for you and for the people you are coaching. .. growth If you are coaching people in leadership positions, they need to develop their coaching skills as well as their emotional intelligence Before a coaching session, you will find it helpful to return to the book and review the Reflections, Skill Development, and Skill Applications exercises for ideas to bring to your coaching conversations A W o r d A b o u t Te r m i n o l o g y The coaching strategies... coaching strategies in this book are appropriate for use by all levels of management The subjects of coaching would differ for various levels of management but the principles of coaching apply just as well for a CEO as they do for a first-line supervisor For simplicity of writing, I’ve chosen to use the terms ‘‘manager’’ and ‘‘leader’’ to refer to those proving the coaching, and the terms ‘‘associates,’’ ‘‘employees,’’... have not first developed in yourself The study of emotional intelligence leads us to these questions: COACHING FOR EMOTIONAL INTELLIGENCE • In what ways am I expressing emotional intelligence in my work and in my life? • Where do I need further development and how would improvements in my emotional intelligence affect my life and my work? 13 16048$ $CH1 06-22-06 14:36:41 PS PAGE 13 14 T H E I M PAC... Profile For thirty years, Simmons Management Systems has been dedicated to developing and perfecting an instrument that provides an uncannily accurate assessment of characteristics we now put under the heading of emotional intelligence Their EQ Profile has proven to be invaluable in my work with clients in coaching for emotional intelligence I am especially appreciative to Steve, Jill, and Bonnie for their... impossible standard to meet In truth, it is The mastery of emotional intelligence is a life-long journey As I WANT TO INVITE YOU 1 16048$ INTR 06-22-06 14:36:16 PS PAGE 1 2 INTRODUCTION you set out to learn more about how to coach for emotional intelligence, it is important to bear three things in mind: 1 No one has perfect mastery of emotional intelligence Each of us brings to this topic our own unique . I THE IMPACT OF EMOTIONAL INTELLIGENCE ON COACHING AND DEVELOPMENT 11 1 Understanding Emotional Intelligence 13 The Emergence of Emotional Intelligence: Why. Intelligence and Coaching Provided by Managers 67 Performance Management vs. Coaching for Emotional Intelligence 67 Reflections 69 4 Coaching and the Diversity