TABLE OF CONTENTS TABLE OF CONTENTS i LIST OF ABBREVIATIONS iii LIST OF IMAGES, CHARTS, TABLES iv INTRODUCTION v ACKNOWLEDGMENTS vi PART 1: OVERVIEW OF TAN LONG MATERIAL AND CONSTRUCTION JOINT STOCK COMPANY 1.1 General introduction about Tan Long., JSC 1.2 Logo of Tan Long., JSC 1.3 Development of Tan Long., JSC .2 1.4 Fundamental business activities of Tan Long., JSC 1.4.1 Objectives 1.4.2 Products of the company 1.5 Organization structure .4 1.5.1 Organization chart 1.5.2 Specific tasks of each department 1.6 General introduction about Administration Department 1.6.1 Duties of Administration Dep’t 1.6.2 The performance of Tan Long., JSC in 2016 – 2020 PART 2: INTERNSHIP PROCESS IN TAN LONG MATERIAL AND CONSTRUCTION JOINT STOCK COMPANY 2.1 Detail information about internship process .8 2.2 The difficulties and learned lessons 2.2.1 Encountered difficulties in internship 2.2.2 Learned lessons in internship .10 PART 3: THE REALITY OF USING ENGLISH IN TAN LONG., JSC .12 3.1 The reality of using English in Tan Long., JSC .12 3.1.1 The advantages 12 3.1.2 The disadvantages 12 i 3.2 Proposing solutions to improve the quality of using English in Tan Long., JSC 13 PART 4: SUGGESTED THESIS TOPIC .14 CONCLUSION .15 REFERENCES 16 ii LIST OF ABBREVIATIONS No Terms JSC Dep’t English Meanings Vietnamese Meanings Joint Stock company Công ty cổ phần Department Phòng ban HR Human Resources Nhân Sự No Number Số thứ tự iii LIST OF IMAGES, CHARTS, TABLES Image 1.1 Tran The Tung, Chairman of the Board Image 1.2 Logo of Tan Long., JSC Diagram 1.1 The department apparatus of Tan Long., JSC Table 1.1 Some business results in 2016 – 2020 .7 Table 2.1 Assigned tasks iv INTRODUCTION Nowadays, in integration trend, English has fast become the most widely used language in the world of trade and commerce over the past decade As a result, having an excellent knowledge of English for business has become vital for success in any employee’s career Moreover, English is now a requirement for some critical jobs, especially ones related translating activities It is mainly because almost all forms of business communication such as email, presentations, sales and marketing and even corporate legal documentation are now carried out in English Acknowledge of the importance of English in business, I have decided to choose Tan Long Material and Construction Joint Stock company as place where I have conditions to learn, experience practical working environment, enhance knowledge and skills of English In fact, Tan Long., JSC is one of the most prestigious companies that specialize in manufacturing and supplying building materials, mainly produced bricks using manual production technology At Tan Long., JSC, the working environment is very flexible and people are also very friendly During my internship, they are willing to help, support and share practical knowledge to help me develop skills at the maximum rate Therefore, all of the experience and meaning full lessons at Tan Long., JSC will be shared through this Internship Report The content of the report consists of parts: Part 1: Overview of Tan Long., JSC Part 2: Internship process in Tan Long., JSC Part 3: The reality of using English in Tan Long., JSC Part 4: Suggested Thesis Topic v ACKNOWLEDGMENTS First and foremost, I would like to thank my supervisors in this internship, Mr Tung for his devoted assistance He created the favorable conditions which gave me nice opportunities to develop my knowledge and also my real experiences Besides, I would like to thank all my colleagues at Tan Long Material and Construction Joint Stock company They were always willing to share their experiences, support me and welcome me with their open arms I might not finish my internship without their dedicated help Finally, I would like to express my gratitude to all teachers at the English Faculty of Thuong Mai University, who instructed and supported me a lot to fulfill the report Many thanks for all your help and best regard Ha Noi, Thursday, January 20, 2020 vi PART 1: OVERVIEW OF TAN LONG MATERIAL AND CONSTRUCTION JOINT STOCK COMPANY 1.1 General introduction about Tan Long., JSC Business name: Tan Long Material and Construction Joint Stock (Tan Long., JSC) Tax code: 4600268479 Address: Group 7, Tan Long Ward, Thai Nguyen City, Thai Nguyen Province Legal representative: Tran The Tung Founding year: 1966 Phone: 0988114777 E-mail: cpvlxdtanlong@gmail.com Website: https://gachtuyneltanlong.com Industry: Manufacturing main products are Tuynel solid bricks Founding member includes: Tran The Tung, Chairman of the Board – Legal representative Hoang Duc Giai, Member of the Board of Directors – Legal representative Image 1.1 Tran The Tung, Chairman of the Board (Source: https://gachtuyneltanlong.com) 1.2 Logo of Tan Long., JSC Logo of Tan Long., JSC with the main color of amber represents the color of power Amber color combined with ocher color that represents enthusiasm, attraction, happiness, creativity, determination, attraction, success, encouragement and stimulation The logo consists of many amber and ocher rectangles assembled together that expresses the solidarity of the company Furthermore, rectangles are also images of the company's main products, bricks This image is close to everyone It makes the difference and the exclusive feature for the company Image 1.2 Logo of Tan Long., JSC (Source: https://gachtuyneltanlong.com) 1.3 Development of Tan Long., JSC Starting as the State company, the company established in 1966 with the purpose of producing materials to supply to construction companies in Thai Nguyen Through many stages of development, in 2001, the company has transformed from the state ownership to a joint stock company named Tan Long Construction and Materials Joint Stock Company until now on Besides, tunnel forming system and production technology have always been improved over the years to meet the demand for construction bricks in infrastructure development projects in Thai Nguyen and neighboring provinces In 2020, in order to implement the policy towards the elimination of manual brick kilns causing environmental pollution with the approval and approval of the Thai Nguyen Provincial People's Committee for the project "Public Transformation technology of producing baked bricks (from hoffman to tunnel kilns), Tan Long., JSC has developed a new factory to produce baked clay bricks with flat-ceiling tunnel kiln technology with production lines Modern model using hill clay raw materials, ensuring production output, requirements for environmental protection With the desire to provide customers with the best products for the projects, Tan Long., JSC has constantly learned to apply science, technology, and synchronous advanced equipment to the production of construction products with the best quality 1.4 Fundamental business activities of Tan Long., JSC 1.4.1 Objectives Tan Long., JSC has been established with a main view to producing clay bricks with flat-ceiling tunnel kiln technology and modern shaping equipment line that uses raw materials hill clay The company produces and supplies Tuynel bricks for construction projects in Thai Nguyen and neighboring provinces Tan Long., JSC is always aware and cherishes the fundamental values, in which the satisfaction and success of customers is the premise for future development 1.4.2 Products of the company As one of prestigious companies in terms of material and construction, Tan Long., JSC offer a wide range of products necessary for constructing activities       Produce construction materials from clays (main activity) Produce concrete and products from cement and plaster Construct railways and road projects Wholesale of construction materials and other installation equipment Warehouse and storage of goods Architectural and related technical consultancy In particular, Tuynel brick production is the main activity which brings the highest profits for the company Tan Long., JSC uses Chinese modern production line which is always at the forefront of advanced technology This makes the production stage both reduce human efforts and improve production efficiency Moreover, Tuynel bricks have high aesthetic value, durability, extremely good fire resistance and low price, so people tend to prefer using Tuynel bricks more According to the report of December 2020, there are about 200,000 Tuynel bricks sold out for both small and large projects in Thai Nguyen and neighboring provinces daily 1.5 Organization structure 1.5.1 Organization chart The organization of management in any company is necessary and indispensable, it ensures strict monitoring of the company’s business situation In order to perform well the management functions, each company needs to have an appropriate managerial and organizational structure For Tan Long., JSC too, being a small company, the organizational structure is very simple and compact, consistent with the model and nature of the company The following is the diagram of the management apparatus of Tan Long., JSC Board of Directors Factory Office Administration Department Sales Department Marketing Department Accounting Department HR Department Diagram 1.1 The department apparatus of Tan Long., JSC 1.5.2 Specific tasks of each department Tan Long’s organizational structure by function, each department will undertake its own function Each department’s tasks are clearly defined, so they will have a high responsibility for their tasks in particular and the company in general - Chairman of the Board: Tran The Tung is the head of the company who decides all operation at Tan Long., JSC He is responsible for all activities of company He makes all of the strategies for company: Short-term as well as annual plans, investment plans, organizational and management plans, … - Accounting Dep’t: take responsibilities for payment to suppliers, accounting, management and organization of accounting work Conducting the collection, processing and provision of information, summarizing reports, and planning on the financial situation - Marketing Dep’t: is in charge of understanding customer needs, surveying potential customers' behavior, segmenting the market, targeting, positioning branch; is responsible for media management, event organization, creating an impressive company image in the hearts of customers - Human Resources Dep’t (HR Dep’t): ensuring that all divisions and individuals in the company perform the right functions and tasks, achieve efficiency at work; ensuring the recruitment and construction, development, evaluation of the staff according to the company's requirements and strategies - Sales Dep’t: is responsible for making business plans and implementing plans effectively by project, by week, or month, or special event This is a department directly responsible for implementing marketing - sales activities to customers and potential customers to achieve sales targets for the company 1.6 General introduction about Administration Department 1.6.1 Duties of Administration Dep’t When I came to the company, I was assigned to work in Administration Dep’t Administration Dep’t has following duties:  Translating documents  Answering incoming calls; taking messages and re-directing calls as required  Dealing with email enquiries  Diary management and arranging appointments, booking meeting rooms and conference facilities  Data entry (sales figures, property listings etc.) 1.6.2 The performance of Tan Long., JSC in 2016 – 2020 Year 2016 2017 2018 Number of Revenue Profit customers 67 75 51 (million VND) 29,154 30,762 20,263 (million VND) 245 452 191 2019 2020 72 25,032 132 55,721 Table 1.1 Some business results in 2016 – 2020 -76 679 (Source: Finance Report Finance in 2016-2020 and Accounting Department) The table shows the business performance of Tan Long., JSC in term of Number of customers, Revenue, Profit, during the period from 2016 to 2020 As a whole, there was a lot of changes in these factors due to equitization To be more specific, the number of customer witnessed an upward trend from 2016 – 2017, slowdown in 2018 (51 customers) and started to rise in 2019 till now Consequently, it led to the dramatic increase in the Revenue by 30,689 million VND from 25,032 in the period 2019 – 2020 Regarding Profit, in the initial years, the company gained very small profits, even suffered a loss of 76 million VND in 2019 due to the costs of brand new production line and rebuilt kilns However, the situation was quickly improved with the strong growth in 2020 with 679 million VND in profit Obviously, the above numbers partly indicate the positive development of Tan Long., JSC as well as the efficiency in the management, operation and building strategy of Mr Tran The Tung in recent years As can be seen, with the constant effort of all staff and managers, Tan Long., JSC has become one of the leading companies in the field of producing and suppling materials for construction projects PART 2: INTERNSHIP PROCESS IN TAN LONG MATERIAL AND CONSTRUCTION JOINT STOCK COMPANY 2.1 Detail information about internship process Throughout the course of my four-week internship (from 22 December 2020), I was given the opportunity to tasks as a member of Administration Department Since the internship period lasts only four weeks, adjustments must be made very quickly By the end of weeks I was ready to take over the planning and majority of the Administration department During the internship, I work full-time from Monday to Saturday with timeline: - Morning: From 8:30 a.m to 11:30 a.m - Afternoon: From 14:00 p.m to 18:00 p.m No Time Main activities - Contacting with the company, start participating in the internship at Tan Long., JSC - Working with the supervisor in setting up a schedule of activities for the entire internship process Week From December 22 - Learning company rules, know about departments, to December 28 functions of each department, business lines, agents of the company - Assigned to work in Administration Department at the company and work as an office worker Familiarizing myself with the office, my duties and Week responsibilities and the people within our office From December 29 - Spending at least twenty hours on multi-level to January observation - Carrying out all assigned tasks - Submitting daily working plans to supervisor for feedback and suggestions during the minimum of weeks of full-time working Participating in Administration Department’s Week From January to January 11 weekly meeting Giving support to leader of Administration Department Translating documents under the supervision of leader team - Continuing assignment - Taking part in internal training sessions about Week From January 12 to business skills once a week January 19 - Submitting my weekly reports to supervisor on Sunday of each week by email or social network, according to supervisor preference Table 2.1 Assigned tasks 2.2 The difficulties and learned lessons 2.2.1 Encountered difficulties in internship During the beginning of the internship, it was confused with the punctual working environment, regulations and newly assigned jobs Although knowledge is almost fully equipped in university, however, when I come to the real work, I still feel confused and nervous because I need to get used to a range of new methods that I have never known before The working environment is not the same as what I thought before as well what I learned in University At work, a professional factor is needed for an employee but that was what a graduate like me does not have For example, when I received a task, with the senior members they can it quickly but I have to spend a lot of time doing it It really took me the first few days to adapt to this English working environment In the working day, it was so stressed out because I have to deal with the daily workload that seems I cannot deal with some difficulties Firstly, communication is one of the challenges that hinders my internship time I found it difficult to ask questions for fear of being judged I became hesitant when having questions And I must have some skills like communication, negotiation, team building to address the problems Secondly, I have studied at Thuong Mai University for more than years, however, I did not have lot of chance to use office machinery such as printer, photocopier, fax, … so I have to ask others help in order to use these machines Fortunately, they help and guide me with whole-hearted attitude so I can learn more quickly Thirdly, it was quite hard for me to put my English knowledge into practice I had to deal with many documents per day, however, I did not know many specialized vocabularies so it causes some difficulties for me in translating documents Fourthly, the greatest difficulties I had was business professional knowledge, because I only learned theory of business at university without coming face to face with working reality Therefore, putting a business theory into practice was my hardship for me to go through the mill, I had to consult with my supervisor 2.2.2 Learned lessons in internship In the internship, I learned a variety of lessons And I think that would be a good stepping stone for my future career First of all, I have more good working relationships Everyone in the company is very friendly, nice and kind They always gave me a hand with my assignment if necessary From the smallest thing as instructing to my workplace to the bigger thing like solving customer complaint They are all very enthusiastic and willing to help me We are not only a purely working relationship, but also really good friends Secondly, I can broaden my mind, widen my knowledge after four-week internship Some skills like: presentation, persuading, communication is better than before For instance, when I was a student, my weak point is presentation I cannot speak fluently in front of everyone But now, I can be confident to present a speech 10 among crowds, show my points of view, and even give customers advices in English Thirdly, I took part in some outdoors activities of the company in internship, so I know how to work with others in a group I improved teamwork skills, supported and helped each other accomplish targets I realized that unity is the first element that helps my team win Next one is that my English was better and better than before Because the company’s teachers are all native teachers, I have the opportunity to improve my English skills as well as some other special skills in business Every day, I got in touch with many foreign friends, international environment That was the reason why my English skills have improved very quickly and greatly I have chances to practice English, write the business correspondence, use English as a communicative tool I see that I learned about it at Thuong Mai University This task relates to my major and it is really useful for my future career Besides, my Microsoft office skills have been applied during internship process I am familiar with the worksheet, payroll, excel, word, power point … It is not only theories in books but also has become a special tool to help me complete my tasks Thanks to the enthusiasm of manager and members in Tan Long., JSC, I have more opportunities to use English frequently I can take advantages of my business English what I learned at Thuong Mai University Through the internship, I understand my position as well as my strong and weak points in my future journey 11 PART 3: THE REALITY OF USING ENGLISH IN TAN LONG., JSC 3.1 The reality of using English in Tan Long., JSC 3.1.1 The advantages English is mainly used in Administrative department During my internship, I noticed that the staffs in the Administrative department is quite in English skills like reading and writing Staff members in other department in the company as Marketing and Accounting also know English but only use basic English communication In Administration department, translating documents is the main task for all members The documents can be legal documents, reports on production lines or import and export problems in foreign countries related to materials and production activities 3.1.2 The disadvantages After my internship in Tan Long., JSC, I realize that employees must face up with troubles about English as some following points Firstly, the company focuses on providing products for households and projects in Thai Nguyen and neighboring provinces Furthermore, the company specializes in Tuynel brick production and is a wholesaler of construction materials and other installation equipment Therefore, English is not really popular at the company English is most commonly used in the main Administration and Marketing departments (concentrated in the staff working at the website) Secondly, in each department, English skills of the employees are not equal For example, employees in Administration department and Marketing department, Training Department are better than Accounting Department or Human Resource Department because of different characteristics of each one Thirdly, some of these staff in Tan Long., JSC, they still have the errors when using the word of majority Mistakes may be part of the process of working out 12 grammar rules of English or they may be a fault in pronunciation That matter has brought many obstacles for the company when they need to translate documents or other activities 3.2 Proposing solutions to improve the quality of using English in Tan Long., JSC After the internship, I realize that Tan Long., JSC has some problems that are necessary to be implemented to improve the quality of using English in the company The first one is the company should make sure the quality of basic English skills of all staffs that must meet the basic requirements of the company Thus, the English entrance test needs to be reasonable and useful to consider the candidate’s ability whether they can meet the job needs or not because English plays an important role in business productivity Furthermore, the company can control their staff’s English abilities by periodic tests This test can be applied in many forms such as writing test, interview, record or build games that use English for all of the company Writing and reading are needed focusing as these are the most important skills for the Administration department There are staffs who are already at basic English level so they will be arranged to work in pairs with specialists to gain experiences and communicate with foreign customers The company has rewarding policies such as extra bonuses for individuals with good performance, and increased the wages for employees who have good qualifications and English ability in the workplace This policy will create motivation and encourage employees to work and improve their English, especially in the Administration department where the staff use English for translation These are some solutions to improve the quality of using English in the company I suggested and the most important thing is the hard-working attitude of all employees 13 PART 4: SUGGESTED THESIS TOPIC TOPIC: Common difficulties in translation of the terminology in legal documents of business encountered by final-year students of English faculty of Thuong Mai University REASON: Most of final-year English major students at Thuong Mai University said that they are really afraid of translating the terminology in legal documents which is very popular in business now Therefore, I want to help them find some solutions to improve their translating skills 14 CONCLUSION After about one month of training process at Tan Long., JSC, I had finished my internship successfully with the careful guidance of my supervisor Mr Tran The Tung, as well as the warm – hearted help of other employees in the company They guided and encouraged me that I could adapt and get used to the working environment and culture at the company These experience will make me no longer surprised when applying for a new job in the future With the permission of the Faculty of English at the Thuong Mai University and the board of directors of Tan Long Material and Construction Joint Stock Company, I had the opportunity to learn and research about the company in general Through the internship with the enthusiastic guidance of all employees in the company, I had the opportunity to work and summarize this internship report I am looking forward to receiving feedback and contributions so this report can be improved better Ha Noi, Friday, January 20, 2020 (Student) Tran Thi Tham 15 REFERENCES I would like to express my gratitude to the following researches for providing the very useful information sources so that I could complete this report: 1.https://gachtuyneltanlong.com/ 2.http://gachtanlong.vn/ 3.https://www.facebook.com/congtyxaydungtanlong/ 4.https://doanhnghiepmoi.vn/thong-tin/Cong-Ty-Co-Phan-Vat-Lieu-Va-XayDung-Tan-Long-8c47a.html 16 ... Internship Report The content of the report consists of parts: Part 1: Overview of Tan Long. , JSC Part 2: Internship process in Tan Long. , JSC Part 3: The reality of using English in Tan Long. , JSC. .. introduction about Tan Long. , JSC Business name: Tan Long Material and Construction Joint Stock (Tan Long. , JSC) Tax code: 4600268479 Address: Group 7, Tan Long Ward, Thai Nguyen City, Thai Nguyen... LIST OF IMAGES, CHARTS, TABLES Image 1.1 Tran The Tung, Chairman of the Board Image 1.2 Logo of Tan Long. , JSC Diagram 1.1 The department apparatus of Tan Long. , JSC Table