Airdrie Savings Bank A global solution solves a local issue CASE STUDY 2 Airdrie Savings Bank Britain’s last independent bank had to meet a compliance deadline for its debit card business. FIS used its global expertise to solve this local issue. Implementing Cortex proved a seamless answer to compliance without any inconvenience to customers. Airdrie Savings Bank in Lanarkshire, Scotland, is Britain’s only remaining independent bank, with seven branches, £150 million in assets and a very loyal customer base of over 60,000. The bank has huge support locally: in the wake of the recent banking crisis, a number of well known Scottish business people have deposited £10million with the bank to facilitate the possibility of the bank’s expansion, thereby allowing the bank to provide its services to the wider Scottish community. Not surprisingly, personal service is the number one priority at Airdrie Savings Bank and it takes great care to avoid any disruption to its customers. However, the latest round of compliance mandates from the Payment Card Industry had taken its card processing system to the brink. The incumbent supplier was unwilling to make the changes necessary to meet the new regulations instead choosing to sunset the product. This left Airdrie Savings Bank with a pressing need to invest in a new system before the compliance mandate came into effect. But the bank needed to be sure it could implement any new system without disrupting service to its customers. A thorough search of competitors revealed FIS Cortex to be the best solution. The only concern for the bank was that FIS as a large global information services provider might not be in a position to help a relatively small bank. The worry was unfounded and FIS was keen to show how Cortex could solve the bank’s problems. Barbara Watt, Airdrie Savings Bank’s IT Manager explains: “FIS was the best fit in every way. When we met them we were impressed by their people, their level of knowledge and by how well everything worked.” Highlights Airdrie Savings Bank Britain’s last remaining independent bank. Seven branches, 60,000 customers, £150 million in assets, and a great deal of trust. Business objectives To implement a compliant debit card processing system without inconveniencing customers. FIS solution •Listen carefully to the business needs of the bank rather than impose a solution •Adapt FIS Cortex card processing software to meet compliance Benefits achieved •Ensured PCI compliant now and in the future •A seamless switch to the new system, No disruption to their customers - no new PIN, etc •Easily managed solution through a web portal •A future-proof system to enable further development for other cards - credit and prepaid cards “The switch was very smooth thanks to strong project management and the FIS team’s ability to keep their eyes on the ball.” – Barbara Watt, IT Manager, Airdrie Savings Bank 3 Airdrie Savings Bank Beating the PCI compliance deadline Before signing on the dotted line, Airdrie Savings Bank needed to be reassured that Cortex would be compliant and that customer service wouldn’t be disrupted in any way (the last thing a bank that prides itself on personal service wants to do is reissue cards and PIN numbers). For FIS this meant adapting Cortex to handle some extremely strict compliance from the Payment Card Industry. Airdrie Savings Bank was looking for a long-term solution and, once FIS could show how compliance had been built into the system, they had no qualms in signing for 5 years. Once the criteria were satisfied, implementation went smoothly and FIS met the compliance deadline on time and on budget. Barbara Watt gives the FIS team credit: “We were impressed by their project management and how well they had their eyes on the ball. Cortex is highly configurable and FIS was able to integrate it seamlessly with our systems and daily processes, as well as avoiding large scale in- house development.” With a small IT team, Airdrie Savings Bank also needed a solution it could manage easily. FIS hosts the software for the bank and gave the IT team access through a web portal, which allows them to get advice when they need it. A future-proof solution For a bank whose claim is ‘the bank you can trust’, the most important benefit of the process was that it was invisible to its customers. Without knowing it, the bank’s customers were getting a faster, more compliant debit card service. Since the Cortex implementation went live, the IT team at the bank has been impressed by how easy it is to run and maintain. Barbara Watt says: “FIS support through its web portal is very effective. The responses to any questions we ask are very prompt.” Cortex has also given the bank a springboard to issue credit and pre-paid cards with a minimum of development. In other words it’s a future proof system. For FIS it’s been a pleasure to prove that it is easily capable of using its global strength to benefit a smaller bank. It’s very reassuring to Airdrie Savings Bank that FIS has a broad range of value-added services, such as fraud monitoring, that are so relevant to a smaller operation. Contact us For more information on how FIS can help your business, please visit www.fisglobal.com or contact us at one of our international locations. www.fisglobal.com © 2011 Fidelity National Information Services, Inc. and its subsidiaries. Europe/Middle East/Africa +44.1923.710.123 emea.marketing@fisglobal.com Asia +65.6225.5926 ap.marketing@fisglobal.com Australasia +61.3.8615.1100 au.enquiries@fisglobal.com Latin American/Caribbean +1.501.220.5070 lac.marketing@fisglobal.com . Airdrie Savings Bank A global solution solves a local issue CASE STUDY 2 Airdrie Savings Bank Britain’s last independent bank had to meet a compliance. its global strength to benefit a smaller bank. It’s very reassuring to Airdrie Savings Bank that FIS has a broad range of value-added services, such as