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Organizational behavior: Lecture 10 provide students with knowledge about: individual behavior-perception; basic elements in the perceptual process; perceptual process model; points about perception; factors influencing perception;... Please refer to this lesson for details!
Organizational Behavior (MGT-502) Lecture-10 Summary of Lecture-9 What Are Emotions? Affect Affect AAbroad broadrange rangeof ofemotions emotions that that people peopleexperience experience Emotions Emotions Intense Intensefeelings feelingsthat thatare are directed directedat atsomeone someoneor or something something Moods Moods Feelings Feelingsthat thattend tendto tobe beless less intense intensethan thanemotions emotionsand and that thatlack lackaacontextual contextual stimulus stimulus Felt versus Displayed Emotions Felt emotions An individual’s actual emotions Displayed emotions Emotions that are organizationally required and considered appropriate in a given job Facial Expressions Convey Emotions Today’s Topics Individual BehaviorPerception Perception Perception Internal Factors • Personality – Person Perception • Learning – Perceptual Set • Motivation – Inner needs Social Perception The process through which individuals attempt to combine, integrate, and interpret information about others Social Perception Social Perception interpreting information about another person Social Perception Social Perception interpreting information about another person Perceiver Characteristics • Familiarity with target • Attitudes/Mood • Self-Concept • Cognitive structure Social Perception Social Perception interpreting information about another person Perceiver Characteristics • Familiarity with target • Attitudes/Mood • Self-Concept • Cognitive structure Target Characteristics • Physical appearance • Verbal communication • Nonverbal cues • Intentions Social Perception Social Perception interpreting information about another person Perceiver Characteristics • Familiarity with target • Attitudes/Mood • Self-Concept • Cognitive structure Target Characteristics • Physical appearance • Verbal communication • Nonverbal cues • Intentions Situational Characteristics • Interaction context • Strength of situational cues Barriers to Social Perception • Selective perception • Stereotyping • First-impression error • The halo effect Social Perception interpreting information about another person Overcoming Bias in Social Perception • Do not overlook the external causes of others behavior • Identify and confront your stereotypes • Evaluate people based on objective factors • Avoid making rash judgment p o t s s ’ e t r e e L th i Summary • What is Perception? – A process by which individuals organize and interpret their sensory impressions in order to give meaning to their environment • Why Is it Important? – Because people’s behavior is based on their perception of what reality is, not on reality itself – The world that is perceived is the world that is behaviorally important Factors Influencing Perception • The Perceiver • The Target • The Situation Factors that Influence Perception Factors Factorsininthe thesituation situation ••Time Time ••Work Worksetting setting ••Social Socialsetting setting Factors Factorsininthe thePerceiver Perceiver ••Attitudes Attitudes ••Motives Motives ••Interests Interests ••Experience Experience ••Expectations Expectations Perception Perception Factors Factorsininthe thetarget target ••Novelty Novelty ••Motion Motion ••Sounds Sounds ••Size Size ••Background Background ••Proximity Proximity Next… Organizational Behavior (MGT-502) Lecture-10 ... ••Sounds Sounds ••Size Size ••Background Background ••Proximity Proximity Next… Organizational Behavior (MGT-502) Lecture- 10 ... External Factors • size • Intensity (brightness, loudness, etc) • Contrast • Motion • Repetition- Repetition- Repetition• Novelty/Familiarity Contrast Effect Internal Factors • Personality – Person... Self-Concept • Cognitive structure Social Perception Social Perception interpreting information about another person Perceiver Characteristics • Familiarity with target • Attitudes/Mood • Self-Concept