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Organization theory and design: Lecture 19 provides students with content about: knowledge management; knowledge management – some facts; explicit knowledge; tacit or implicit knowledge; explicit knowledge management mechanisms; implicit knowledge management mechanisms;... Please refer to the lesson for details!
19 Knowledge Management Knowledge Management – Some Facts • Knowledge Management is an area concerned with the efforts to manage and leverage organizational knowledge • Traditional organizational resources are capital, labor or natural resources • Today it is knowledge • Particularly for those companies which are striving to become Learning Organizations • Knowledge Management is a new way to think about organizing and sharing an organization’s intellectual and creative resources • A company’s intellectual capital is the sum of its information, experience, understanding, relationships, processes, innovations and discoveries What is Knowledge? • • Knowledge is different from data and information Data are simple, absolute facts and figures that, in and of themselves, may be of little use E.g 30% products of a company are sold to people in Lahore • Information is data that have been linked with other data and converted into a useful context for further use, e.g in the above example add that 60% of Lahori people buying that product are over the age of 60 • Knowledge goes a step further, it is a conclusion drawn from the information after it is linked to other information and compared to what is already known Knowledge always has a human factor (as opposed to data and information) It’s always used by a human being, e.g a book read by someone and then used in real life • Knowledge is something stored collectively in the minds of employees and not data alone stored in some database Types of Knowledge Explicit Knowledge Tacit or Implicit knowledge Types of Knowledge • • Differences between Explicit and Tacit Knowledge Learning methodologies of Explicit and Tacit Knowledge Explicit Knowledge Management Mechanisms Datawarhousing and data mining Electronic libraries Implicit Knowledge Management Mechanisms Dialogue Sharing histories and storytelling Communities of practice • people who are informally bound with each other through exposure to a similar set of problems and a common pursuit of solutions ... understanding, relationships, processes, innovations and discoveries What is Knowledge? • • Knowledge is different from data and information Data are simple, absolute facts and figures that, in and. .. which are striving to become Learning Organizations • Knowledge Management is a new way to think about organizing and sharing an organization? ??s intellectual and creative resources • A company’s... Knowledge Management is an area concerned with the efforts to manage and leverage organizational knowledge • Traditional organizational resources are capital, labor or natural resources • Today