[...]... Evolution of Training and Development Training and Personnel Relationships Methods of Training: The Design Issue Career Development and the Employee On Planning Training: The Strategy Issue On Assessing Training: The Evaluation Issue Training and Development and Technology: The Issue of Choice Bibliography Quality Management and Reengineering 335 Prologue: TQM and The Invisible Man Quality Management: ... efficiency ratings, and retirement programs were separately administered elsewhere Other aspects of personnel administration, including training, promotion, transfer, health and safety, employee relations, and working conditions, were subject to almost no central direction or in uence The absence of coordination and responsibility inherent in this situation was increasingly deplored, and in 1931 the... appeared in the business journals demanding new philosophies, new roles, new technologies, and massive, radical change One leading business scholar, Dave Ulrich at the University of xvi Introduction Michigan, in a 1998 article in the Harvard Business Review cited HR as ‘‘often ineffective, incompetent, and costly, and in a phrase—it is value sapping.’’ Will governments abolish their personnel departments and. .. acquire a habit of looking with indifference upon the public interests and of tolerating conduct from which an unpracticed man would revolt Office is considered as a species of property, and government rather as a means of promoting individual interests than as an instrument created solely for the service of the people Corruption in some and in others a perversion of correct feelings and principles divert... one of these examinations The next I heard of him he had settled down in Herr Most’s saloon smokin’ and drinkin’ beer and talkin’ socialism all day Before that time he had never drank anything but whisky I knew what was comin’ when a young Irishman drops whisky and takes to beer and long pipes in a German saloon That young man is today one of the wildest Anarchists in town And just to think! He might... this fifth edition will contribute to the discussion of what is and what is not working among the basic elements of public personnel practice, and what the political possibilities are for change and the most probable concerns of tomorrow Our past editions were largely dedicated to individuals preparing for careers in public management and specifically for those seeking to specialize in personnel Personnel,... state and local governments, there is some broad-based support that state and local trends have generally followed federal trends Personnel was increasing in governments at all levels for two major reasons: first, because over time there were more public employees, and second, and more importantly, because the role of personnel management in government had broadened Beginning in the 1970s, the combined... the personnel function in the federal government had reached a 30-year high in the number of full-time employed professionals working as ‘‘personnelists.’’ In all fairness, personnel wasn’t the only management function that had grown rapidly—OPM noted that the 49% growth in full-time employees in personnel since 1969 compared to an 89% increase in budget occupations and 70% in procurement Although... literature and information sources in personnel management and partly a reluctance to leave out many of our favorite ‘‘historical’’ sources used in previous editions As always, we welcome your comments and suggestions 1 The First Century of Civil Service Reform PROLOGUE: PRESIDENT GARFIELD’S ASSASSINATION AND THE ORIGINS OF THE MERIT SYSTEM Just as it was the assassination of President John F Kennedy in 1963... century, governments in the United States at all levels have entered into a new era of budget surpluses, with increasing citizen expectations for services and solutions but declining levels of trust and confidence in government’s ability to perform and accomplish its missions Public personnel management faces the same dilemma, but here the critics are internal—public agency executives and managers They . alt="" The fourth edition was published as Personnel Management in Government: Politics and Process, Fourth Edition, Revised and Expanded, by Jay M. Shafritz,. Development and the Employee 313 On Planning Training: The Strategy Issue 321 On Assessing Training: The Evaluation Issue 325 Training and Development and Technology: