[...]... for government and other service providers to engage citizens and stakeholders in deliberation about programs, their implementation, and expected outcomes Ultimately, the goal of performance-based management is to improve performance and increase satisfaction among citizens and other stakeholders with the services they receive Figure 1.1 is a graphical representation of performance-based management The... nonprofit sectors, there still remains little appreciation and acknowledgment in practice of these and other challenges managers face in implementing performance-based management (PBM) systems Current research continues to show a gap between developing performance measurement systems and actually using the information (Poister and Streib, 2005; Melkers and Willoughby, 2005; Behn, 2003; Wang, 2000; Joyce,... 11/19/08 11:10:38 AM 4    Performance-Based Management Systems Responding to Multiple Demands Although there are a variety of responses to each of the pressures mentioned above, performance-based management holds promise as a strategy for responding to these multiple demands As defined by Wholey (1999), PBM refers to the “purposeful use of resources and information to achieve and demonstrate measurable... are linked to the mission, and formulating strategies for achieving goals and objectives, provides the direction and the basis for measuring Therefore, performance-based management should be seen as a system where performance measurement and strategic planning support and complement each other This book focuses on the performance measurement component of performance-based management Performance measurement... inform such efforts This involves helping students and practitioners learn about the challenges of prior performance management efforts and gain the knowledge necessary to guide more effective implementation and continuity of PBM systems A core component of these systems is performance measurement Although much has been written about the positive influence and, in some cases, negative influence of performance... (Organization Type and Position of Respondents) 145 Section Summary: Elaborated Models 146 An Estimated Causal Model of Adoption and Implementation 146 Discussion 1: Elaborated Model Explaining Implementation with Adoption as a Precursor to Implementation 148 Discussion 2: Elaborated Model Explaining Implementation with Adoption and Goal Orientation, Resources, and Access to Information... King County, Seattle, and Martha Marshall, Management Consultant, whose work I admire and have learned from over the years; and to the late Marcia Whicker, whose tenacity and brilliance inspired me I’ve also benefited from the consulting and collaborating opportunities I’ve had They provided me with practical knowledge, which has influenced my thinking and given me a level of depth and wisdom that I could... measurement is the regular and careful monitoring of program activities, implementation, and outcomes A quality performance measurement system produces timely, reliable, and relevant information on indicators that are linked to specific programs and goals and objectives Strategic planning, a systematic management process that includes identifying an agreed upon mission, developing goals and objectives that... measurement and performance-based management 1  Introduction 3 Responding to Multiple Demands 4 Performance-Based Management among Recent Alternatives .6 The Balanced Scorecard .6 Benchmarking 6 Performance-Based Budgeting 7 Down to the Core: Performance Measurement 7 Performance Measurement Is Here to Stay 8 From Efficiency Expectations to Performance-Based. .. such systems in public organizations Consequently, the book will help practitioners understand what it takes to effectively implement policies that have potential impacts on their organizations and the employees, and in particular, it will guide them as they attempt to respond to the calls for performance-based management It will also help those in academia to analyze critically the theories of implementation . alt="" Performance-Based Management Systems Effective Implementation and Maintenance AU5427.indb 1 11/19/08 11:10:32 AM PUBLIC ADMINISTRATION AND PUBLIC. Kearney 151. Performance-Based Management Systems: Effective Implementation and Maintenance , Patria de Lancer Julnes Available Electronically Principles and Practices