Thông tin tài liệu
Corey Sandler
Tom Badgett
Learn to:
• Diagnose common problems
using the index of symptoms
• Translate error messages and
know what to do
• Maintain your computer to help
prevent future difficulties
• Recognize when you need to call
for help
Fix Your Own Computer
For Seniors
Making Everything Easier!
™
Open the book and find:
• Introductions to your PC’s parts
and operating system
• Ways to keep your computer
healthy
• Steps for stopping viruses,
malware, and spam
• When to repair and when to
replace your PC
• How to change your computer’s
memory
• Tips for repairing Windows
• How to get your printer and
monitor working again
• Tricks for fixing common PC
problems
Corey Sandler was the first executive editor of PC Magazine. He has
written more than 160 books, including all editions of Laptops All-in-One
For Dummies. Tom Badgett has published more than 50 books and
hundreds of magazine articles on technical topics. He has also worked
as a journalist and broadcast documentary producer.
Hardware/Personal Computers/PCs
$24.99 US / $29.99 CN / £17.99 UK
ISBN 978-0-470-50087-3
Go to Dummies.com
®
for videos, step-by-step examples,
how-to articles, or to shop!
Make simple repairs to your
computer that extend its life
and save you money
Do you go into panic mode when your computer isn’t
working properly? End the worry with this accessible guide!
Expert Corey Sandler shows you how to quickly uncover
what’s wrong and fix it by following easy steps. In no
time, you’ll learn the best way to maintain your PC, solve
hardware problems, restore system settings, troubleshoot
issues, and more.
• Get to know the parts — from the mouse and keyboard to
the monitor, printer, and connection ports, discover how PC
components work
• Inside the box — develop a working knowledge of your PC’s
“brain” and the Windows operating system
• Keep your PC healthy — follow tips and techniques for proper
computer hygiene
• Upgrade memory and replace drives — change your PC’s
memory, hard disk drives, and CD/DVD drives
• Get Windows® back on track — repair, refresh, or reinstall
Windows to quickly get up and running again
• Diagnose the problem — use the Windows Troubleshooting
Wizard and make changes to your injured PC using a list of
solutions
• Enhance security — take the steps needed to protect your PC
from viruses and other threats
Fix Your Own Computer
For Seniors
Sandler
Badgett
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Fix Your Own Computer
For Seniors
FOR
DUMmIES
‰
by Corey Sandler
and Tom Badgett
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Fix Your Own Computer For Seniors For Dummies®
Published by
Wiley Publishing, Inc.
111 River Street
Hoboken, NJ 07030-5774
www.wiley.com
Copyright © 2010 by Wiley Publishing, Inc., Indianapolis, Indiana
Published by Wiley Publishing, Inc., Indianapolis, Indiana
Published simultaneously in Canada
No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by
any means, electronic, mechanical, photocopying, recording, scanning or otherwise, except as permitted under
Sections 107 or 108 of the 1976 United States Copyright Act, without either the prior written permission of
the Publisher, or authorization through payment of the appropriate per-copy fee to the Copyright Clearance
Center, 222 Rosewood Drive, Danvers, MA 01923, (978) 750-8400, fax (978) 646-8600. Requests to the
Publisher for permission should be addressed to the Permissions Department, John Wiley & Sons, Inc., 111
River Street, Hoboken, NJ 07030, (201) 748-6011, fax (201) 748-6008, or online at http://www.wiley.com/go/
permissions.
Trademarks: Wiley, the Wiley Publishing logo, For Dummies, the Dummies Man logo, A Reference for the
Rest of Us!, The Dummies Way, Dummies Daily, The Fun and Easy Way, Dummies.com, Making Everything
Easier,
and related trade dress are trademarks or registered trademarks of John Wiley & Sons, Inc. and/or its
affiliates in the United States and other countries, and may not be used without written permission. All other
trademarks are the property of their respective owners. Wiley Publishing, Inc., is not associated with any prod-
uct or vendor mentioned in this book.
LIMIT OF LIABILITY/DISCLAIMER OF WARRANTY: THE PUBLISHER AND THE AUTHOR MAKE NO REPRE-
SENTATIONS OR WARRANTIES WITH RESPECT TO THE ACCURACY OR COMPLETENESS OF THE CON-
TENTS OF THIS WORK AND SPECIFICALLY DISCLAIM ALL WARRANTIES, INCLUDING WITHOUT
LIMITATION WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE. NO WARRANTY MAY BE CREATED
OR EXTENDED BY SALES OR PROMOTIONAL MATERIALS. THE ADVICE AND STRATEGIES CONTAINED
HEREIN MAY NOT BE SUITABLE FOR EVERY SITUATION. THIS WORK IS SOLD WITH THE UNDERSTAND-
ING THAT THE PUBLISHER IS NOT ENGAGED IN RENDERING LEGAL, ACCOUNTING, OR OTHER PRO-
FESSIONAL SERVICES. IF PROFESSIONAL ASSISTANCE IS REQUIRED, THE SERVICES OF A COMPETENT
PROFESSIONAL PERSON SHOULD BE SOUGHT. NEITHER THE PUBLISHER NOR THE AUTHOR SHALL
BE LIABLE FOR DAMAGES ARISING HEREFROM. THE FACT THAT AN ORGANIZATION OR WEBSITE IS
REFERRED TO IN THIS WORK AS A CITATION AND/OR A POTENTIAL SOURCE OF FURTHER INFORMA-
TION DOES NOT MEAN THAT THE AUTHOR OR THE PUBLISHER ENDORSES THE INFORMATION THE
ORGANIZATION OR WEBSITE MAY PROVIDE OR RECOMMENDATIONS IT MAY MAKE. FURTHER, READ-
ERS SHOULD BE AWARE THAT INTERNET WEBSITES LISTED IN THIS WORK MAY HAVE CHANGED OR
DISAPPEARED BETWEEN WHEN THIS WORK WAS WRITTEN AND WHEN IT IS READ.
For general information on our other products and services, please contact our Customer Care Department
within the U.S. at 877-762-2974, outside the U.S. at 317-572-3993, or fax 317-572-4002.
For technical support, please visit www.wiley.com/techsupport.
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Library of Congress Control Number: 2009940282
ISBN: 978-0-470-50087-3
Manufactured in the United States of America
10 9 8 7 6 5 4 3 2 1
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About the Author
Corey Sandler is the author of more than a hundred books with more
than two million copies in print in more than twenty languages. A for-
mer Gannett and Associated Press newsman, he has appeared on NBC’s
Today show, the Travel Channel,and National Public Radio, and has
been profiled on CNN.
His fascination with the mystery of the life and death of Henry Hudson
took him on a year-long, 25,000-mile journey to England, Norway,
Svalbard, and the North Pole; up New York’s Hudson River to its source,
and deep into Canada’s wilderness of Hudson Bay and James Bay.
Sandler lives on Nantucket island, off the coast of Massachusetts.
About the Contributing Author
Tom Badgett is a writer and entrepreneur. He founded one of the first
national personal computer sales and programming companies in 1980.
He was a founding owner of the tenth-largest Internet service provider
in 1994 (U.S. Internet, now part of Earthlink), and was a founding part-
ner in IdleAire Technologies Corporation, a national provider of HVAC,
Internet, and other services for long-haul truck drivers.
Badgett is a prolific writer, having published more than 50 books and
hundreds of magazine articles for major U.S. and international publish-
ers on technical topics from computer software to computer communi-
cations and security. He produced more than 30 instructional videos
and interactive DVD programs on similar topics, also marketed interna-
tionally. Badgett has worked as a magazine writer and technical editor
(Ziff-Davis, McGraw-Hill), broadcast DJ, journalist and documentary
producer for radio and television. He taught computer programming,
journalism, photography, technical writing, and speech and theater at
the college level for several years.
He holds a BA in language and an MA in documentary film from the
University of Tennessee.
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Author’s Acknowledgements
Publishing is a team sport, and I had some great players and coaches all
around. Thanks to Tonya Cupp, Katie Mohr, and Kathy Simpson for
their professional work on moving this title from concept to print. And
once again, to old friend Tom Badgett for coming off the bench to
pinch-hit in a key moment of the game.
Author’s Dedication
To my dad, now in his tenth decade, a senior amongst seniors.
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Publisher’s Acknowledgments
We’re proud of this book; please send us your comments at http://dummies.custhelp.com.
For other comments, please contact our Customer Care Department within the U.S. at 877-762-2974,
outside the U.S. at 317-572-3993, or fax 317-572-4002.
Some of the people who helped bring this book to market include the following:
Acquisitions, Editorial
Project Editor: Tonya Maddox Cupp
Acquisitions Editors: Katie Mohr, Tiffany Ma
Copy and Development Editor: Kathy Simpson
Technical Editor: Sandy Berger
Editorial Manager: Jodi Jensen
Media Development Associate Producers:
Josh Frank, Marilyn Hummel, Douglas Kuhn,
and Shawn Patrick
Editorial Assistant: Amanda Graham
Sr. Editorial Assistant: Cherie Case
Cartoons: Rich Tennant
(www.the5thwave.com)
Composition Services
Project Coordinator: Katherine Crocker
Layout and Graphics: Samantha K. Cherolis,
Joyce Haughey, Christine Williams
Proofreader: Jacqui Brownstein
Indexer: BIM Indexing & Proofreading Services
Publishing and Editorial for Technology Dummies
Richard Swadley, Vice President and Executive Group Publisher
Andy Cummings, Vice President and Publisher
Mary Bednarek, Executive Acquisitions Director
Mary C. Corder, Editorial Director
Publishing for Consumer Dummies
Diane Graves Steele, Vice President and Publisher
Composition Services
Debbie Stailey, Director of Composition Services
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Contents at a Glance
Introduction 1
Part I: A Computer Is Not a Toaster 7
Chapter 1: Getting to Know the Parts You Can See 9
Chapter 2: Thinking Inside the Box 27
Chapter 3: Looking Through Windows and Other Software 47
Part II: Keeping Your PC Healthy
with Preventive Maintenance 65
Chapter 4: Taking Care of Software 67
Chapter 5: Practicing Good Computer Hygiene 85
Chapter 6: Keeping Intruders out of Your Computer 103
Chapter 7: Getting Help When Prevention Fails 121
Part III: Fixing Sick Hardware 137
Chapter 8: Repairing the Monitor 139
Chapter 9: Solving Electrical and Mechanical Problems 157
Chapter 10: Installing Memory 175
Chapter 11: Changing a Drive, Made Easy 185
Chapter 12: Fixing a Malfunctioning Printer 209
Chapter 13: Taking Care of Your Mouse (or Trackball) and Keyboard 221
Part IV: Resetting the Operating System 237
Chapter 14: Repairing, Refreshing, and Reinstalling Windows 239
Chapter 15: Checking and Changing System Configuration 253
Chapter 16: Restoring Your Computer’s Settings 263
Chapter 17: Working in Safe Mode 279
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Part V: Troubleshooting Your PC 293
18: Managing and Troubleshooting Devices 295
19: Relieving Hard Times for Hard Drives 307
20: Fixing Common Problems 321
Glossary 335
Index 349
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[...]... 21 Protect Your PC: Surge Protectors and UPS Devices .24 Chapter 2: Thinking Inside the Box 27 Assemble Your Toolkit .28 Get Grounded 30 Open the Computer s Case .32 Find Out What Makes Your Computer Think 36 See Where Your Computer Stores Your Stuff 38 Tour the Computer s Infrastructure 41 Fix Your Own Computer For Seniors For Dummies Chapter... and connection ports ➟ 4 Fix Your Own Computer For Seniors For Dummies In Chapter 2, I take a tour inside the box, to help you understand the brain of your PC And in Chapter 3, I introduce you to the operating system (Windows for most of us) and other major pieces of software Part II: Keeping Your PC Healthy with Preventive Maintenance Here we explore healthy habits for you and your machine In Chapter... operating system are not that great anymore But for the record, I assume the following as your standard machine: ➟ ➟ ➟ 2 A PC An Intel or AMD microprocessor (which together account for nearly all current processing units in PCs) ➟ A current version of the Microsoft Windows operating system (Windows XP, Windows Vista, or Windows 7) Fix Your Own Computer For Seniors For Dummies ➟ A current Web browser (Microsoft... and Hubs 21 ➟ Protect Your PC: Surge Protectors and UPS Devices 24 Part I: A Computer Is Not a Toaster This chapter isn’t the Gray’s Anatomy of computers; for that, you need a more-in-depth book such as my Fix Your Own PC (Wiley Publishing) Think of the chapter as being a form of CliffsNotes — just enough to start with — and check out the cross-referenced chapters for more details Make a Point:... the Monitor Easier to Read in Safe Mode 283 Use Safe Mode Tools 284 ➟ xiii Fix Your Own Computer For Seniors For Dummies Test New Hardware in Safe Mode 287 Test Settings in Safe Mode 288 Choose Advanced Safe Mode Options 289 Exit Safe Mode 292 Part V: Troubleshooting Your PC 293 Chapter 18: Managing and Troubleshooting Devices 295 See What You Can... Good Computer Hygiene 85 Run the System Configuration Utility 86 Run Microsoft Office Diagnostics 88 Clean Up Your Hard Drive 90 Defragment Your Hard Drive 91 Test for Chinks in the Security Armor 93 ➟ x Table of Contents Keep Things Cool .95 Mind Your Monitor 98 Pamper Your Printer 101 Chapter 6: Keeping Intruders out of Your Computer. .. Chapter 4: Taking Care of Software 67 Check for Windows Updates Manually 68 Check for Windows Updates Automatically 70 Update Other Software 73 Check Your Service Pack Status .74 Check for and Install Service Pack Updates 75 Download and Configure Windows Live Applications 76 Fix Corrupted Program Files 79 Fix Corrupted Device Drivers 79 Uninstall... Troubleshoot a Video Adapter in Windows XP and Vista 150 Troubleshoot a Video Adapter in Windows 7 152 Reset a Video Driver 153 Prevent Future Picture Problems 154 ➟ xi Fix Your Own Computer For Seniors For Dummies Chapter 9: Solving Electrical and Mechanical Problems 157 Diagnose a Failing Power Supply 158 Research a Replacement Power Supply 159 Remove and Replace the Power... we can function efficiently as seniors I’ll try to explain, in plain English, just enough about how a computer works to help you understand it And, as promised in the book’s title, I’ll show you ways you can make simple repairs to your computer that will extend its life, save you money, and amaze the youngsters Foolish Assumptions You have a computer and you want to fix a problem, prevent a problem,... to fix a problem, prevent a problem, or be able to intelligently discuss your needs and wants with your 14-year-old grandson Nothing foolish there I also assume that you don’t have an advanced degree in computer programming or electrical engineering That’s just fine The information in this book should be of use to any personal computer (PC) user The differences between a desktop and a laptop, between .
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Fix Your Own Computer
For Seniors
FOR
DUMmIES
‰
by. do
• Maintain your computer to help
prevent future difficulties
• Recognize when you need to call
for help
Fix Your Own Computer
For Seniors
Making
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