4 Chapter 1 • Old World Technologies end user to operate and because it integrates so well with the additional services promised by the technology.Voice over IP (VoIP) is the common term used for these systems. For completeness, and to simplify installation, IP was selected, as it is the most common protocol in the current networking world. NOTE In subsequent chapters, you will likely find that many of the problems encountered with VoIP systems, including latency, queuing, and routing, are related to the early decision of using IP as a protocol. Designing with Legacy Systems in Mind Before you tackle the converged world of Cisco’s AVVID—even if you configure PBX systems daily—it may be a good idea to read this chapter to renew your understanding of what a PBX is and how it works. NOTE Please note that this chapter is written from the Cisco AVVID perspective as it relates to PBX systems and telephony, and, as such, some definitions and concepts will differ from the phone company or PBX system origins. These are not errors, but rather, are simplifications of these terms and ideas to a common, related reference point. For example, FXS and FXO in carrier terms can refer to other companies and their respective connections. However, before we enter the world of the PBX, there is a legacy system that needs introduction.This is the key system.A key system is a multiline phone his- torically found in offices with up to ten users. It is best thought of as those old, clicking phones with the large, lit buttons. It is possible to find such systems servicing up to 100 users, however, modern economics and the lack of advanced features makes these installations less common, and well-suited for replacement. As contrasted with the PBX, these systems function by placing a single line on more than one physical phone and, typically, a one-for-one relationship is www.syngress.com 109_AVVID_DI_01 10/9/01 2:15 PM Page 4 Old World Technologies • Chapter 1 5 maintained between the number of phones and the number of outside lines.As such, unlike the PBX, these systems do not scale to hundreds of users, nor do they save circuit charges. So, why do we introduce the key system before the PBX? Well, the key system is to the PBX what, presumably, the PBX is to VoIP and AVVID.The ser- vices provided by the key system were invaluable to companies of the mid-twen- tieth century, as calls needed to be routed from one resource to another. In addition, many PBXs today emulate the key system’s multiline presence, and this service is available with the current offering of AVVID.As you read about the internal functions of the PBX, consider the legacy of phone and key systems pre- viously described, and consider those services in the VoIP environment. www.syngress.com What Voice Designers Do The art of voice system design is very different from data installations, although there are similarities. A voice designer is typically confronted with two challenges—the tariff, or cost-per-minute-per-mile, and the redundancy within the network itself. These designs are based on the number of channels needed, and are greatly simplified by the lack of routing protocols and intelligent end-stations. For example, in a data network installation, the designer will typi- cally draw upon elements of the three-tier model. This model defines a network core, which interconnects different distribution layer devices, and these, in turn, connect to the access layer, which services users. This design is based upon the concept that data packets will take alternate paths between devices based on load, in addition to the premise that the network devices themselves are prone to failure. Voice designs are different in regards to both hierarchy and redun- dancy. First, the modern PBX is internally self-redundant, which means the physical box itself attempts to provide its own redundancy. Data net- working systems have only recently reached this level of redundancy, and, typically, they still experience a short outage as the system changes from the primary to standby engine. In addition, the illusion of redun- dancy within the box in data networking often requires alterations to the connected devices—Cisco’s Hot Standby Router Protocol (HSRP) is a good example of how workstations are tricked into thinking that two Designing & Planning… Continued 109_AVVID_DI_01 10/9/01 2:15 PM Page 5 6 Chapter 1 • Old World Technologies www.syngress.com physically redundant routers are actually one device. The trick is a shared IP address and virtual Media Access Control (MAC) address to make two routers appear as a single router. This, coupled with redundant Supervisor and routing engines, can create the appearance of a redun- dancy intradevice—however, because the end station has intelligence (unlike the phone), these installations are more complex. As noted, the end stations in voice networks do not have intelli- gence, which greatly simplifies the redundancy model. The internally self-redundant PBX, therefore, is not concerned with protocols and other user-side functions to provide redundancy. Within the chassis, a PBX only needs to provide redundant power, redundant processing, and alternate egress paths. Advanced systems may also provide an ability to redirect the physical port to another interface (engine) so the user’s phone is also serviced in the event of a hardware failure. This is an uncommon installation, however. Note that all of these redundancies occur intrachassis, and, because of the static nature of the switching paths, no convergence (compared to IP routing) occurs. By now, you have likely guessed that the hierarchical design con- siderations in many PBX systems are also very different from routers and switches. For example, it is rare to have a PBX system with three tiers. Most large installations are serviced with two tiers sufficiently. These designs parallel hub-and-spoke data models much more than the three- tier requirements of large data networks. Part of this variance in design is availed by the constant bit-rate of voice and the use of time division multiplexing (TDM). Thus, a designer in a PBX environment need only concern himself or herself with the number of concurrent calls between points. All traffic consumes the same amount of bandwidth (a DS-0 in most cases). Let’s look at that another way. A data designer reviewing the capacity of a link needs two variables—the number of flows and the size of each flow. This is analogous to a freeway where semi trailers use the same road as cars and motorcycles. Clearly the roadway can service more motorcycles than trucks. In contrast, the voice designer needs only one variable in addition to time—the number of flows. All flows are exactly the same—in the highway example, they would all be Volkswagens. Thus, a designer need only consider the number of flows that will occur at the same moment. This may result in a peak of 12 calls at 2:00 P.M.—a figure easily within the capacity of a T-1 circuit including growth and bursts in call volume. The voice designer then adds resiliency and redundancy to the design, in addition to tariffs, or pricing, to develop a network. 109_AVVID_DI_01 10/9/01 2:15 PM Page 6 Old World Technologies • Chapter 1 7 Looking Inside the PBX A PBX consists of hardware and software designed to emulate the public tele- phone system within a company, and provide paths into the Public Switched Telephone Network (PSTN).These systems can be categorized into four primary areas, with each area containing one or more functions: ■ Extension termination ■ Trunk termination ■ System logic and call processing ■ Switching These functions are illustrated in Figure 1.1 and described in greater detail in the next sections. Implementing Extension Termination Each resource on the private side of the PBX is commonly called an extension. These devices have a direct, one-for-one connection to a port on the PBX.These connections are typically digital, however, analog extensions for modems and other services are available, and you will find that the term Foreign Exchange Station (FXS) is commonly used for analog stations such as fax machines and modems attached to the PBX (although this is an erroneous term). In addition, there is a large population of PBXs attached, via analog links, to the extensions, and while the current connections from many vendors are digital, there is nothing wrong with the analog connections apart from the limitations of the transport.Wiring for these connections is voice grade. However, it may include www.syngress.com Figure 1.1 The Basic Functions of a PBX Extension Termination Trunk Termination PSTN Other PBX Systems System Logic / Call Processing Switching 109_AVVID_DI_01 10/9/01 2:15 PM Page 7 8 Chapter 1 • Old World Technologies Category-3 or Category-5, and two- or four-wire (single pair or two pair) installa- tions are common.The PBX must also provide these extensions with dial tone generation, just as the public phone switch provides this service for non-PBX attached phones.These interfaces also pass the Dual Tone Multi-Frequency (DTMF) tones to the call processing engine that will be described shortly. Implementing Trunk Termination While not required, most PBX systems are connected to at least one T-1 circuit for connectivity to either the PSTN or another PBX within the company.A trunk is a T-1 or other type of circuit, which can carry multiple channels, or time division multiplexed (TDM) data streams. Recall that these connections can carry up to 24 voice connections depending on their framing and signaling. Please note that trunks can also use the E-1 standard, which allows for 30 user channels. NOTE Some trunks are called tie lines, which are simply trunks used for connec- tions to another PBX. In some instances these connections are only capable of carrying voice channels; additional functions are provided in others. One example is Siemens’ CorNet, which can provide most intra- PBX services between inter-PBX devices. Call Processing and System Logic In addition to the user interface found on most PBX systems, there is also logic that controls the flow of calls.The basic process is based on dialing plans, which compare the DTMF tones to the route plans and paths configured on the PBX. These tones represent the numeric values of the buttons, in addition to the asterisk (*) and pound (#) keys. Using the phone number or extension dialed, the PBX routes the call either to the external trunk (the link to the public net- work), to another PBX within the company (which is carried on an internal trunk), or to another extension within the PBX.This addressing is signaled using the DTMF tones. The PBX can also make decisions based on its static tables in a dynamic fashion.You’re probably thinking this doesn’t make sense, but it does. Recall that a PBX route plan specifies the path an outbound call should take.What would www.syngress.com 109_AVVID_DI_01 10/9/01 2:15 PM Page 8 Old World Technologies • Chapter 1 9 happen if that path failed? Simply, the administrator would specify an alternate path—analogous to a floating static route in Cisco routing.These less-preferred routes could be configured for call overflow (where insufficient capacity exists on the primary link) or trunk failure (where the link must completely fail before taking an alternate path).This decision adds a dynamic to the typically static limi- tations of the PBX forwarding system. NOTE Most PBX phones are digitally connected to the PBX and do not send the actual DTMF tones from the phone to the switch. Traditional analog phones and some PBX phones will send the actual tones to be inter- preted by the switch. However, the call routing is still based on the numbers pressed and received, and the non-Signaling System 7 (SS7) signaling is either proprietary or DTMF. As a designer, you may specify that long-distance calls (indicated with a 9, fol- lowed by a ten-digit number, for example) should use a trunk to long-distance provider A, which also provides the lowest cost per minute to the company.The alternate path, configured for overflow calls, might go to long-distance company B, which may also charge more per call.A backup path, using the local exchange carrier, may be configured in the event the first two paths are unusable. The system logic and call processing functions typically include collections of billing information and other call accounting data that can be used for capacity planning and charge-back services.These functions are independent of the final PBX functional area: switching. Switching In order to better understand the diversity of the call routing and circuit switching processes, each is presented as a distinct element in this section. In practice, you will likely find that the two are so inter-related as to be one. In many systems, however, there is a difference. Switching in the PBX system is the mapping of a channel on one interface to another channel on another interface. For example, this may involve linking a DS-0 to a DS-1 (T-1), or an FXS port to a T-1 trunk on another PBX.The logic that decides which path to be taken is part of the call processing function. Once established, however, the switching of these TDM packets is transparent to the www.syngress.com 109_AVVID_DI_01 10/9/01 2:15 PM Page 9 10 Chapter 1 • Old World Technologies processor until the call is torn down.This is a significant difference between IP networking and voice traffic, as a routing process typically takes place for each packet—in voice, the call setup only requires processing before the call begins. It is significant to note that, as with data networking switches, the technology can be blocking or nonblocking and this, coupled with other factors, can greatly impact total capacity. For example, Siemens’ blocking architecture can switch up to 5,760 ports, while the nonblocking Intecom can switch up to 60,000 ports. Establishing Links Outside the PBX The systems outside the PBX are actually pretty simple once you understand the internal systems.The voice world is made up of trunks, which interconnect public or private switches.The basic functionality of these devices is no different for our purposes. However, there are a few things you should consider when thinking of external PBX resources.These include the wide variety of phone numbers in the international phone network, and the signaling protocol between switches in the public network. As you may know, calling internationally from your respective country can be either a simple or difficult process.The administration of all the possible numbers is also a daunting task. In either the legacy or AVVID environment, you’ll need to work with these external-dialing plans to allow users to connect to other systems. Consider your home telephone for a moment. In the United States, a call to Israel would require calling 011 (the international escape code), 972 (the interna- tional country code for Israel), 3 (the city code, similar to an area code), and the local number, which may be six or seven digits. However, note that in some countries, the city code may appear as 03.A call to Belarus would use a country code of 375, and the city code and number may only contain five digits.A call from another country to the US would require a three-digit area code and a seven-digit number.As a PBX programmer, the system must be capable of han- dling all the digits provided and routing the call to the correct destination. Now, with the home phone, the routing of the call is simple—the phone company takes care of it! But, when we enter the PBX, we may have multiple paths to consider.Though this can become very complex, the basics might involve the use of private links between systems (tie lines). Consider the United States to Israel example again. It may be cheaper to route calls from Denver to Tel Aviv through the private tie line terminating in Jerusalem rather than the public network, and, although unlikely, it may be cheaper still to route calls for Mozyr, www.syngress.com 109_AVVID_DI_01 10/9/01 2:15 PM Page 10 Old World Technologies • Chapter 1 11 Belarus, from Denver to Tel Aviv to Mozyr.This dialing plan addresses two fac- tors: call routing and call tariffing. However, let’s presume our call to Mozyr is cheaper using the public network and employing a link between New York and London. How does the network understand our call and establish a path between Denver and Mozyr? Well, this is the second point of external systems.The switches in the network need to signal each other using a common protocol. In many networks, this pro- tocol is called Signaling System 7 (SS7). Data network designers are probably used to in-band signaling, where the IP address is part of each packet. No such mechanism exists in voice networks. Rather, the signaling is out-of-band, or independent of the actual data. SS7 is used between the switches to provide this dialog, and, in our call to Mozyr, the Denver phone company switch might use SS7 to signal a path from Denver to Chicago, and another link from Chicago to New York. Once the path is built using SS7, a voice link is established and the call commences. Please note that this does not occur with the PBX private connection to Jerusalem, as this is in-net- work, and SS7 is typically not used in private switch-to-switch communications. www.syngress.com How PBX Installation Differs from Router Installation Most readers of this book are likely entering into the world of PBX sys- tems from the data world. In fact, many of you may never have installed a PBX or voice system. However, whether you approach data from a voice background or voice from a data background, the reality is that at a high level the two differ less than you might imagine. It would be inappropriate to enter into the commands and syntax of PBX configuration here—for one, which system would we use as a reference? There are many PBX systems, each with different software versions and hardware options, and each revision of code introduces new commands and syntax. This is not unlike an academic conversation on router configuration—Cisco or Nortel, Multilayer Switch Feature Card (MSFC) or Route Switch Module (RSM) or Route Switch Processor (RSP)- 2. In fact, this is the first of the ways in which the systems parallel one another. PBXs and routers both have their own unique features and commands based on the vendor and the version of code. Configuring & Implementing… Continued 109_AVVID_DI_01 10/9/01 2:15 PM Page 11 12 Chapter 1 • Old World Technologies Interpreting PBX Terminology The world of telecommunications and PBX systems includes a vocabulary unique unto itself.You may find that many of the words and acronyms are familiar and common if your background is based in the data world. Nevertheless, there are a number of new terms and concepts that need to be understood before tackling the integration of voice and data systems. In addition, some acronyms have multiple www.syngress.com In the previous sidebar, “What Voice Designers Do,” we discussed the design and deployment considerations of a modern PBX. We also saw the similarities between data systems and voice PBXs. These simi- larities include redundancy, cost/performance, and design limitations. PBX systems augment these similarities with a few distinct differences, including: ■ Power Electrical requirements in PBX systems are frequently 48 volt DC. Data network devices are often 120 volt AC. ■ Wiring It is rare that a PBX system will require Category 5 cabling for connectivity, unlike Ethernet. In addition, it is uncommon to terminate voice grade wiring on patch panels. Rather, voice wiring uses punch-down blocks that hold each bare wire onto a clip. Requirements such as maintaining twists and staying under 100 meters are not part of the typ- ical voice installation. ■ Dial Plan Unlike IP routers, voice systems rely on static routing tables when forwarding calls. Calls are routed based on a match with the destination number—unlike data net- works, the source address is rarely used for call routing. The static route map will define a preferred path, an alternate path, and, sometimes, tertiary paths for each number within the environment. ■ Circuits In the data world, most circuits are billed at a flat- rate per month. These charges can be distance insensitive (as in the case in Frame Relay), or distance sensitive (common in leased line connections). In voice, it is common to use leased line connections and the associated tariffs, which can allow for significant savings when traffic is carried on alternative paths. These paths may be the connection to the long-dis- tance provider, or may be a private leased line between PBX systems. 109_AVVID_DI_01 10/9/01 2:15 PM Page 12 Old World Technologies • Chapter 1 13 meanings depending on whether you’re discussing voice or data. For example, the acronym CDP, to a Cisco router guru, likely means Cisco Discovery Protocol. In the voice world this term refers to Coordinated Dial Plan. So, what are the common PBX terms you may encounter? Well, the first is a T-1.A T-1 circuit is capable of carrying up to 24 voice channels (DS-0), depending on provisioning.The total available bandwidth is 1.544 Mbps, although the Integrated Services Digital Network (ISDN) Primary Rate Interface (PRI), which uses T-1 framing, takes one DS-0 for upper layer signaling.The European standard is called E-1. It provides, however, 2.048 Mbps of bandwidth, or 32 chan- nels.An E-1-based PRI, on the other hand, uses two of these channels for sig- naling and framing, and thus, allows for 30 user-based voice channels. In addition to the T-1 ISDN PRI , the circuit may also be configured as channel associated signaling (CAS) or ear-and-mouth (E&M). It is warranted to expand on ear-and-mouth technology slightly in this forum, as E&M ports are found on the Cisco hardware platforms and many interconnections will make use of this specification. E&M can also stand for earth and magneto, amongst other variations, and is simply another signaling method- ology. E&M, like FXO and FXS, is an analog specification, unlike ISDN, which is digital. In addition, FXO is available for PSTN or PBX connections, whereas E&M is for trunk or tie lines between switches—they are network-to-network links.As such, some Cisco installations use the VIC-2E/M interface for connec- tions to voice mail or legacy PBX systems. Please note that this module supports both the two and four wire specifications of E&M for types I, II, III, and V. These links may also be loop start, in which removing the receiver from the hook closes a circuit and creates a loop, allowing connections. Or they may be ground start, where an earth ground is needed to complete the loop and allow connectivity. NOTE It is important to remember that voice services are based on time divi- sion multiplexing, or TDM. This is the basis for most connections in the voice world, just as it is for T-1 signaling. A DS-0 is a single voice digital channel of traditional voice bandwidth—8Hz at 8 bits per sample. The term central office is a legacy description of the local telephone company’s termination point for all numbers in a given area, and commonly connects to www.syngress.com 109_AVVID_DI_01 10/9/01 2:15 PM Page 13 [...]... point in a discussion of AVVID, and subsequent chapters will elaborate on the standards used by Cisco s CallManager and other resources, such as the IP phones.You will find that many of the protocols used in AVVID telephony are the same as those used in traditional video conferencing, and, because of this, there is integration between the voice applications of the IP phone and the more traditional video... audio and video processing, and are focused on lower-bandwidth media—ISDN and 56 Kbps specifically.This protocol supports point-to-point and multipoint sessions, and provisioning for multicast or multipoint connections is an important consideration in the video environment One of the first reactions many users have to compressed video is that it isn’t like a television picture.The image is smaller and. .. World Technologies Plain Old Telephone System (POTS), and others.The H, G, and T standards are administered by the International Telecommunications Union (ITU) The most universal of these video protocols is H.320, which defines a number of parameters including picture size and bandwidth requirements, and will operate within point-to-point and multipoint applications It would be unfair to only note H.320... consider the introduction of static and amplification in the waveform.To illustrate this, consider Figure 1.4 Note that the waveform is now comprised of higher highs and lower lows, and spikes of noise have slightly altered the waveform.The receiver will perceive this as a change in pitch, volume, and tone, and, should this degradation continue through multiple amplifiers and noise-prone circuits, the original... services 10,000 numbers and myriad phones Please note that a single PBX/trunk cannot handle 10,000 stations This example is illustrative only To understand the routing in the phone network, one needs to understand Coordinated Dial Plans (CDP) (As we mentioned earlier in this section, if you are entering the world of telephony from the Cisco router, you are no doubt thinking Cisco Discovery Protocol... on IP, and will be the subject of the next chapters Cisco calls this convergence Architecture for Voice, Video, and Integrated Data, or AVVID www.syngress.com 21 109 _AVVID_ DI_01 22 10/9/01 2:16 PM Page 22 Chapter 1 • Old World Technologies Solutions Fast Track Introduction to PBXs Private Branch Exchange (PBX) systems provide corporate users with advanced voice services The modern PBX is a reliable and. .. over IP (VoIP) technology is based on the Internet Protocol (IP) because it is the most common protocol in the networking world; however, the choice of this protocol brought with it problems of latency, queuing, and routing Many PBXs today emulate the legacy key system’s multiline presence, and this service is available with the current offering of AVVID Looking Inside the PBX The PBX uses trunks and. .. 109 _AVVID_ DI_01 10/9/01 2:15 PM Page 19 Old World Technologies • Chapter 1 be provided over broadband technologies or by way of Ethernet, but it is more common in many systems to use the PBX as a termination point for multiple ISDN Basic Rate Interface (BRI) channels.The BRI can transfer 128 Kbps of user data, and these connections can be combined, or multiplexed, to provide higher levels of bandwidth... analog systems and their digital counterparts will remain for some time As such, it is important to consider how analog systems integrate into digital environments such as VoIP or AVVID Simply put, such installations will require conversions from analog to digital, and, as with old 45s, the quality and performance of the older systems may be limited Of course, it will also be familiar and, at a political... claim that the acronym should stand for Never Twice Same Color, being that, compared to the European and Asian standards, the color information is poorly interpreted from set to set The NTSC standard specifies a frame rate, or screen refresh rate, of 30 framesper-second (29.97) Users of these sets are quite accustomed to the grainy picture provided and poor color resolution, and, while HDTV has been available . chapter is written from the Cisco AVVID perspective as it relates to PBX systems and telephony, and, as such, some definitions and concepts will differ from. audio and video processing, and are focused on lower-bandwidth media—ISDN and 56 Kbps specifically.This protocol supports point-to-point and multipoint