... physical property can be a liability. All a company needs is access to
physical assets. To operate as a lean company may call for decapitaliz-
ing—outsourcing activities and shrinking working capital. ... of-
fering a loyalty award program. A loyalty program may be a good
feature as part of a customer relationship management program, but
many loyalty schemes do not create...
... physical assets? Own-
ing physical property can be a liability. All a company needs is access to
physical assets. To operate as a lean company may call for decapitaliz-
ing—outsourcing activities and ... probably incremental rather than
breakthrough ideas. Consumers would not have answered that they
wanted a PC, Palm, Walkman, wireless phone, or camcorder. Akio
84
Marketing I...
... liability. All a company needs is access to
physical assets. To operate as a lean company may call for decapitaliz-
ing—outsourcing activities and shrinking working capital. The Sara Lee
Corporation, for ... E.piphany, Unica, and
several other marketing automation firms.
In all battles—military, business, and marital—victory goes to
the party that has the better information. Ar...
... to evaluate a company or
competitor’s marketing effectiveness rather than to under-
stand customers’ needs or wants.
• Data mining. Companies with large customer databases can
use statisticians ... E.piphany, Unica, and
several other marketing automation firms.
In all battles—military, business, and marital—victory goes to
the party that has the better information. Arie De Geus, fo...
... telemarketers, digital magazines, in-store ad-
4
Marketing Insights from A to Z
vertising, and advertising now popping up in skyscraper elevators and
bathrooms. Media selection is becoming a major ... that advertisers pay advertising
agencies on a pay -for- performance basis. This would be reasonable
because the agencies claim that their creative ad campaigns will in-
crease t...
... mass marketing to customized marketing. The mass
market is splintering into mini-markets and your company
now has the capability of marketing to one customer at a
time.
• From owning assets to ... product
as persuasively as can a friend, acquaintance, past customer, or inde-
pendent expert. Suppose you are planning to buy a PDA (personal
digital assistant) and you have se...
... bullet, that delivers the advantage.
A great company will have incorporated a set of advantages that all
reinforce each other around a basic idea. Wal-Mart, IKEA, and South-
west Airlines have unique ... a
competitive advantage is like having a gun in a knife fight.
This is true, but today most advantages don’t stay relevant and
few are sustainable. Advantages are temporary. Increa...
... dependability,
46
Marketing Insights from A to Z
since most Jaguars had to be repaired frequently. An acquaintance
of mine always owned two Jaguars, because one was usually in the
repair shop.
Style, or appearance, ... customers an incentive to migrate upward.
Customers
39
A German bank operated many branches throughout Ger-
many. Each branch was deliberately kept small. Eac...