... organizations spend on paper-based work and stand-alone computer systems today. With paperwork making up 20 to 30 percent of the $1 trillion-plus per year earnings of the US health-care system, the ... face-to-face contact, too. Two people might call each other when they would have talked face-to-face without the phone, and two people might e-mail each other when they would have met face-to-face ... Pharmaceuticals, at $3.9 billion, is the third largest drugs company in Japan. They and Microsoft have made Web-based information systems an important part of improving quality and speed of answers to...