... School Press.CAPABILITIES, PROCESSES, AND PERFORMANCE OF KNOWLEDGE MANAGEMENT 39Human Factors and Ergonomics in Manufacturing DOI: 10.1002/hfmCapabilities, Processes, and Performance ofKnowledge ... managementcapabilities, processes, and performance. Some research has focused on the relationshipbetween capabilities and processes (Hansen, 1999; Szulanski, 1996; Zander & Kogut,1995); ... enablers, processes, intermediate outcome, and organizational performance.A key to understanding the success and failure of knowledge management within orga-nizations is the identification and assessment...