... 386 BEST PRACTICES IN LEADERSHIP DEVELOPMENT AND ORGANIZATION CHANGEExhibit 16.2. Management Philosophy, Vision for Patient Satisfaction, ... Performance, and Performance Improvement PlanThe management philosophy, vision for patient satisfaction, and PCRAFT corevalues are, as follows: Management Philosophy for St. Luke’s HospitalIntroduction• ... HospitalIntroduction• We believe that quality patient care will best be provided in an environmentsupported by a positive management philosophy.Objectives• To demonstrate by behavior and...