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... but you’ll know a great deal about the 140 Hiring and Keeping the Best People HBE001_ch7_.qxd 10/02 /200 2 11:44 AM Page 140 person you’re getting, and the hiring outcome is more likely to be ... replace that manager and then invite the best of the defectors to return. • Keep the lines of communication open between your firm and the best of its departed employees. Use some of the alumni relations ... First, they know your business and how to get things done there. This gives them a huge advantage over people hired from the outside, who generally need many months to learn the ropes and become...

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... HBE001_ch3_.qxd 10/02 /200 2 11:34 AM Page 77 TEAMFLY Team-Fly ® 78 Hiring and Keeping the Best People You can have terrific pay and benefits, employee-friendly poli- cies, and all the other things that ... Michaels, Helen Handfield-Jones, and Beth Axel- rod make a case from these and other findings that companies can attract and retain talented people if they pay attention to what they term the “employee ... people who are suited to their jobs and making sure that they understand what they are getting into (both in terms of the culture of the company and the specifics of their job descriptions).A...

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... driving them away? Keeping the Best 83 HBE001_ch3_.qxd 10/02 /200 2 11:34 AM Page 83 84 Hiring and Keeping the Best People Are some of your people considering leaving? B. Lynn Ware, founder of the ... when they see the organization as a source of pride and affiliation, when they respect their supervisors, when they are fairly compensated, and when they perceive their work as meaningful. • People ... case, the old 80 /20 rule applies, where 20 percent of the customers create 80 percent of the profits. Smart marketers learn to identify the profitable 20 percent segment and concentrate their...

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... opportunities is another market-wise tool for retention. 92 Hiring and Keeping the Best People HBE001_ch4_.qxd 10/02 /200 2 11:34 AM Page 92 New Compensation Plans Most people in the know give compensation ... to the front line to support their buddies. 96 Hiring and Keeping the Best People HBE001_ch4_.qxd 10/02 /200 2 11:34 AM Page 96 What motivates this type of selfless behavior? It’s not usually the ... unwanted tasks is another solution, and something that every company prac- 94 Hiring and Keeping the Best People Compensation really matters. But as a retention issue, it’s one of the easiest to address—much...

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... screening, they hire people with the right stuff for the business, put them through three or four months of intensive sales and investment training and licensing preparation, and then mainline them ... reps”to learn the ropes and build client accounts and then they try to recruit them. It is a way to acquire good people on the cheap. The practice of poaching workers trained by others—or “free ... through on -the- job training, or OJT.This is the least costly form of training, as it doesn’t take the employee out of pro- 104 Hiring and Keeping the Best People HBE001_ch5_.qxd 10/02 /200 2 11:35...

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... editor. Each step would broaden his or her skills and understanding of the business. 108 Hiring and Keeping the Best People HBE001_ch5_.qxd 10/02 /200 2 11:35 AM Page 108 Formal training is generally ... opportunities within the organizations that are recruiting them. Hill points to three characteristics of effective mentors: • they set high standards; 110 Hiring and Keeping the Best People HBE001_ch5_.qxd ... positive bond between the employee and the firm .The strength of that bond is no doubt determined by the effectiveness of the mentor and the inten- sity of the mentoring relationship .And that suggests...

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... plan that ensures enough people and enough of the right people to do the job. Here’s how: 120 Hiring and Keeping the Best People HBE001_ch6_.qxd 10/02 /200 2 11:36 AM Page 120 • Get line supervisors ... right,” they say in justification. And then, when these workhorses have succeeded with one project, supervisors immediately load them up with another! Meanwhile, the lax, the lazy, and the malingerers ... looks like I’ll have to work over the weekend again.” Then do something to alleviate the situation. 122 Hiring and Keeping the Best People HBE001_ch6_.qxd 10/02 /200 2 11:36 AM Page 122 ...

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... hours; this helps them to avoid adding new people to the payroll. 124 Hiring and Keeping the Best People HBE001_ch6_.qxd 10/02 /200 2 11:36 AM Page 124 The second big contributor to the issue of work-life ... Workplace Factors That Affect Hiring and Retention 127 HBE001_ch6_.qxd 10/02 /200 2 11:36 AM Page 127 TEAMFLY Team-Fly ® 128 Hiring and Keeping the Best People Taking our cue from the “three principles” ... at night and during their vacations. The result of working hours escalation: people feel squeezed. They find themselves in a winless situation in which they must either shortchange their careers...

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... would other aspects of hiring and retention. 134 Hiring and Keeping the Best People HBE001_ch6_.qxd 10/02 /200 2 11:36 AM Page 134 Keeping Talented Employees, Even After They Leave When All Else ... do what needs to be done to make their recruitment 132 Hiring and Keeping the Best People HBE001_ch6_.qxd 10/02 /200 2 11:36 AM Page 132 and retention as easy as possible. So, if you don’t have ... over others in hiring good people. Telework and flexible work scheduling are the two of the most effective tools for providing work-life balance. Give them as much attention as you would other...

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... work in the United States?” • Disability or handicap. Make no inquiry whether the applicant has a physical or mental disability or handicap or about the nature or severity of either .The same ... ethnicity, and/ or ancestry. Do not ask any questions about these; nor may you inquire about the national origins of the applicant’s parents, spouse, or other close relatives. And don’t make the innocent ... old?” You will need the actual age and date of birth to comply with benefits and other company plans;how- ever, these can only be obtained after the individual is hired. Other age-related illegal...

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