... according to their reactions and responses. The real-life simulations change from day to day. Learners’ motivation to learn comes from their desire to communicate in meaningful ways about meaningful topics. ... guest ordered to change one queen bed into twin beds for their two children. When the task was transferred to a housekeeping staff, she immediately brought the bed sheets to the room to change for ... staff from three departments: Housekeeping, Engineering, Security, 12 heads of departments were invited to join survey, to answer the questionnaires, to participate in the interview, and to provide...