... managers and future managers in the public and private sector. Aswell as conflict handling the research has investigated the concepts of power,needs, assertiveness, personal and leadership styles and ... withconflict and each of these modes of conflict handling can be useful underdifferent sets of circumstances. For example, following the five conflict- handling modes identified by Thomas and Kilmann, ... to rules and regulations, policies and proceduresleading to rigidity and inflexibility; employee alienation; concentration of power and external user frustration. Employee alienation and strict...