... 28 4 FINDINGS AND DISCUSSION 30 General Information 30 The Needs in English Listening and Speaking Skills 35 The Problems in English Listening and Speaking Skills 38 Suggestions ... needs and problems of English for tourism agents. The results showed that listening and speaking skills were important and necessary for their jobs. English training courses on listening and speaking ... in listening and speaking skills, MPOs are required to have known enough vocabulary words, overcome the barriers of listening and speaking, and learn the components of English language skills. ...