... January 1999. Burnout from work exhaustion is a main reason that people leave their jobs. This articles shows you what burnout looks like, who s most susceptible (your top performers!), and how you ... (continued)intellectual capital importance,60–62quality of managers and supervi-sors and, 78reasons people leave, 77, 79reasons people stay, 75–77recognizing high-value employ-ees/employee segments, 91service-profit ... 45–46determining a candidate’s, 49in enterprise control, 47in language and ideas, 47in managing people and rela-tionships, 46–47in quantitative analysis, 43–45165IndexHBE001_Index_.qxd 10/02/2002...