... steps to the listening process: receiving, decoding, remembering, evaluating, and responding With receiving, start by physically hearing the message and recognizing it is incoming information Diff: ... and importance of business communications 26) The first step in the basic listening process is the message A) receiving B) interpreting C) evaluating D) encoding E) decoding Answer: A Explanation: ... self-oriented, team-maintenance, and task-facilitating There are four task-facilitating roles: initiating, information giving or seeking, coordinating, and procedure setting Members who assume...