Essentials of Business Communication 9e Guffey Loewy
Essentials of business communication 10e guffey
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psychology of business communication
... choosing alternatives; • Cooperative Discernment of Ego-Status: Free Child-I Characteristic Features of Behavior: • Spontaneous, impatient, full of energy; • Inquisitive, creative, inventive; • ... 10 Discernment of Ego-Status: Adaptable Child-I Characteristic Features of Behavior: • Cautious, conserved, thinking about consequences; • Feeling shame, fault, demanding much of oneself; • Timid, ... advising, helpful; • Understanding, patronizing; • Over considerate Discernment of Ego-Status: Adults-I Characteristic Features of Behavior: • Liberated, objective, emotionless; • Attentive, interested,...
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ESSENTIALS of Business Process Outsourcing 2005 phần 1 ppsx
... 4377_P-00(FM).qxd 1/ 31/ 05 12 :42 PM Page iii ESSENTIALS of Business Process Outsourcing Thomas N Duening Rick L Click John Wiley & Sons, Inc 4377_P-00(FM).qxd 1/ 31/ 05 12 :42 PM Page vi 4377_P-00(FM).qxd 1/ 31/ 05 ... 4377_P-00(FM).qxd 1/ 31/ 05 12 :42 PM Page i ESSENTIALS of Business Process Outsourcing 4377_P-00(FM).qxd 1/ 31/ 05 12 :42 PM Page ii Essentials Series The Essentials Series was created for busy business advisory ... prestigious schools, they are helping to 4377_P- 01. qxd 1/ 31/ 05 12 :30 PM Page 10 ESSENTIALS of Business Process Outsourcing EXHIBIT 1. 2 BPO Drivers Business Specialization Broadband Internet Educational...
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ESSENTIALS of Business Process Outsourcing 2005 phần 2 pps
... are outsourcing back-office functions 25 4377_P-01.qxd 1/31/05 12: 30 PM Page 26 ESSENTIALS of Business Process Outsourcing to American-based firms A prominent example of this is payroll outsourcing, ... grow with it, there are many things a business does that are expensive but not directly 21 4377_P-01.qxd 1/31/05 12: 30 PM Page 22 ESSENTIALS of Business Process Outsourcing involved in revenue generation ... dismayingly rapid crash.The very thought of investing in new business models right 27 4377_P-01.qxd 1/31/05 12: 30 PM Page 28 ESSENTIALS of Business Process Outsourcing now—especially those with...
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ESSENTIALS of Business Process Outsourcing 2005 phần 3 ppt
... that the boundaries of a system are in part a function of the observer’s point of view.4 For example, 43 437 7_P-02.qxd 1 /31 /05 12 :31 PM Page 44 ESSENTIALS of Business Process Outsourcing the organization ... for outsourcing: (1) process costs, (2) process productivity, 53 437 7_P-02.qxd 1 /31 /05 12 :31 PM Page 54 ESSENTIALS of Business Process Outsourcing and (3) process mission criticality.There are ... Management Team BPO Vendor Selection Team (VST) 37 437 7_P-02.qxd 1 /31 /05 12 :31 PM Page 38 ESSENTIALS of Business Process Outsourcing S ix-Step Process Analyzing the BPO opportunity means identifying...
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ESSENTIALS of Business Process Outsourcing 2005 phần 4 pptx
... Overby, “The Hidden Costs of Offshore Outsourcing, ” CIO (September 1, 2003) 79 43 77_P-03.qxd 1/31/05 12:32 PM Page 80 ESSENTIALS of Business Process Outsourcing Cost Benefits of Internal and External ... empowered to dedicate their time to the analysis process If top managers 73 43 77_P-03.qxd 1/31/05 12:32 PM Page 74 ESSENTIALS of Business Process Outsourcing badger them about time spent away from ... goals of outsourcing for each process The goal may be to reduce operating costs, but it 63 43 77_P-02.qxd 1/31/05 12:31 PM Page 64 ESSENTIALS of Business Process Outsourcing may also include the...
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ESSENTIALS of Business Process Outsourcing 2005 phần 5 ppt
... proposals desired 1 05 4377_P-04.qxd 1/31/ 05 12:34 PM Page 106 ESSENTIALS of Business Process Outsourcing also increases risk If the vendor faces problems, more of the BPO buyer’s processes will be ... relationship.This process is time 89 4377_P-03.qxd 1/31/ 05 12:32 PM Page 90 ESSENTIALS of Business Process Outsourcing consuming and can erode the cost advantages that are commonly part of a BPO relationship ... specific types of BPO providers can stipulate that as a qualification Some buyers may not want 103 4377_P-04.qxd 1/31/ 05 12:34 PM Page 104 ESSENTIALS of Business Process Outsourcing to use an offshore...
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ESSENTIALS of Business Process Outsourcing 2005 phần 6 ppsx
... 1 26 ESSENTIALS of Business Process Outsourcing Governance Governance is the process of administering and monitoring the performance phase of the BPO life cycle to ensure that the interests of ... result of the outsourcing 121 4377_P-04.qxd 1/31/05 12:34 PM Page 122 ESSENTIALS of Business Process Outsourcing process If possible, the buyer should implement service-level measurements before outsourcing, ... Page 124 ESSENTIALS of Business Process Outsourcing fixed price or variable pricing basis However, those are just two of the available contract pricing options (Exhibit 4 .6) EXHIBIT 4 .6 BPO Pricing...
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ESSENTIALS of Business Process Outsourcing 2005 phần 7 pptx
... “Disciplining the Professional: The Case of Project Management,” Journal of Management Studies (September 2002): 803–821 1 37 4 377 _P-05.qxd 1/31/05 12:35 PM Page 138 ESSENTIALS of Business Process Outsourcing ... if the performance objectives are not being met 1 47 4 377 _P-05.qxd 1/31/05 12:35 PM Page 148 ESSENTIALS of Business Process Outsourcing of the business case; that is, they should be able to link ... VST 139 4 377 _P-05.qxd 1/31/05 12:35 PM Page 140 ESSENTIALS of Business Process Outsourcing high visibility within the organization and possess skills in communications, negotiations, and business...
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ESSENTIALS of Business Process Outsourcing 2005 phần 8 pptx
... 12:35 PM Page 162 ESSENTIALS of Business Process Outsourcing Profits and the BPO Relationship A reasonable profit margin for the vendor is essential to the long-term success of an outsourcing relationship ... 4377_P-06.qxd 1/31/05 12:40 PM Page 174 ESSENTIALS of Business Process Outsourcing Working with an outsourcing vendor involves the integration of a variety of formerly distinct systems, both technical ... 4377_P-05.qxd 1/31/05 12:35 PM Page 166 ESSENTIALS of Business Process Outsourcing early stages facilitates the norming process. The PMT should attempt to codify some of its norms into its project management...
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ESSENTIALS of Business Process Outsourcing 2005 phần 9 pdf
... potential of unusual or unexpected events that can affect the BPO plan 195 4377_P-07.qxd 1/31/05 12: 39 PM Page 196 ESSENTIALS of Business Process Outsourcing Because it is the catalyst of such ... attorneys as part of the BPO opportunity analysis to determine the likely 199 4377_P-07.qxd 1/31/05 12: 39 PM Page 200 ESSENTIALS of Business Process Outsourcing disposition of their preferred ... Trust to Take Care of Business? ” Computer Weekly (October 21, 2003): 48– 49 185 4377_P-06.qxd 1/31/05 12:40 PM Page 186 ESSENTIALS of Business Process Outsourcing even be aware of nor deeply care...
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ESSENTIALS of Business Process Outsourcing 2005 phần 10 ppt
... importance of, 98 potential vendor list, 104 106 , 110 112 process for, 98 proposal evaluation, 108 – 110 requests for information (RFI), 106 , 107 requests for proposals (RFPs), 107 , 108 selection of vendor, ... References, 110 Request for information (RFI), 106 , 107 Request for proposal (RFP) additional items to be furnished by vendor, 110 contents of, 107 evaluation of proposals, 108 – 110 guidelines for, 108 ... appointing, 99 102 Vendor Selection Team (VST), 37 appointment of, 99 102 charter, 101 , 105 members of, 102 Vendors breadth of relationship, 83 contract negotiation, 78 directories of, 106 managing,...
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Essentials of business process outsourcing by thomas n duening
... Library of Congress Cataloging-in-Publication Data: Duening ,Thomas N Essentials of business process outsourcing / Thomas N Duening, Rick L Click p cm — (Essentials series) Includes index ISBN 0-471-70987-5 ... Lerner and Alexander I Poltorak Essentials of Knowledge Management, Bryan Bergeron Essentials of Patents,Andy Gibbs and Bob DeMatteis Essentials of Payroll Management and Accounting, Steven M ... Essentials of Shared Services, Bryan Bergeron Essentials of Supply Chain Management, Michael Hugos Essentials of Trademarks and Unfair Competition, Dana Shilling Essentials of Treasury, Karen...
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Essentials of business process outsourcing by thomas n duening
... Library of Congress Cataloging-in-Publication Data: Duening ,Thomas N Essentials of business process outsourcing / Thomas N Duening, Rick L Click p cm — (Essentials series) Includes index ISBN 0-471-70987-5 ... Lerner and Alexander I Poltorak Essentials of Knowledge Management, Bryan Bergeron Essentials of Patents,Andy Gibbs and Bob DeMatteis Essentials of Payroll Management and Accounting, Steven M ... Essentials of Shared Services, Bryan Bergeron Essentials of Supply Chain Management, Michael Hugos Essentials of Trademarks and Unfair Competition, Dana Shilling Essentials of Treasury, Karen...
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