... information, and knowledge shared between BPO buyer and vendor, the greater will be the potential for insights into overall business processes and strategy New ideas and ways of operating can and should ... culture, managing job loss and/ or changeover, and establishing business continuity and performance benchmarks The project management plan is the operating plan for the transition and maintenance phases ... understand and seek to advance each other’s core business competencies This means that companies must reach beyond the deliverables, timetables, penalties, and remedies specified in the contract and...