... Chapter Objectives After you have read this chapter, you should be able to: • Explain how the diversity of the workforce affects HR management functions • Identify ... workers with technical skills Increasing diversity in the workforce • Diversity Differences in human characteristics and composition in an organization Race/ethnicity • National origin/immigration ... workers Generational differences in expectations from jobs FIGURE 4–2 Positive Multigenerational Management Activities Nature of Jobs and Work • Dividing Work into Jobs Work Effort directed...