... Strategic Sales Force," Marketing Management (Summer 199 7): 29-34; Robert S Duboff and Lori Underhill Sherer, "Customized Customer Loyalty," Marketing Management (Summer 199 7): 21-27; Tricia Campbell, ... 2001, pp 14 -19 18 "Infomercial Offers Multiple Uses," Direct Marketing (September 199 8): 11; Tim Hawthorne, When and Why to Consider Infomercials," Target Marketing (February 199 8): 52-53 19 Charles ... Quarterly, April 19, 2004, pp 32-34 The terms direct-order marketing and direct-relationship marketing were suggested as subsets of direct marketing by Stan Rapp and Tom Collins in The Great Marketing...