0
  1. Trang chủ >
  2. Tài Chính - Ngân Hàng >
  3. Ngân hàng - Tín dụng >

Factors influencing customer satisfaction a study of online shopping in vietnam

RELATIONSHIPS BETWEEN SERVICE PERSONAL VALUES, SERVICE ATTRIBUTES AND CUSTOMER SATISFACTION A STUDY OF RESTAURANT SERVICES IN VIETNAM

RELATIONSHIPS BETWEEN SERVICE PERSONAL VALUES, SERVICE ATTRIBUTES AND CUSTOMER SATISFACTION A STUDY OF RESTAURANT SERVICES IN VIETNAM

... ATTRIBUTES AND PERSONAL VALUES, CUSTOMER SATISFACTION: A SERVICE ATTRIBUTES STUDY OF RESTAURANT SERVICES IN VIETNAM AND CUSTOMER SATISFACTION: A STUDY OF RESTAURANT SERVICES IN VIETNAM BY NGUYEN ... 2.1.1 Casual dining A casual dining restaurant is a restaurant that serves moderately-priced food in a casual atmosphere Except for buffet-style restaurants, casual dining restaurants typically ... at (X) restaurant is impressive and SCV19 attractive The appearance of physical facilities of food areas at (X) SCV20 restaurant is visually appealing SCV21 The aroma of seating area at (X) restaurant...
  • 110
  • 443
  • 0
TITLE: RESEARCH ON FACTORS INFLUENCING CUSTOMER SATISFACTION – A CASE STUDY OF DANAPHA PHARMACEUTICAL COMPANY, VIETNAM

TITLE: RESEARCH ON FACTORS INFLUENCING CUSTOMER SATISFACTIONA CASE STUDY OF DANAPHA PHARMACEUTICAL COMPANY, VIETNAM

... nationwide, each branch take care a lot of agencies and pharmacies in many provinces around it  Beside Vietnam market, Danapha also developed abroad market such as Russia, Ukraine, Cambodia, ... the key factors which influence customer satisfaction in pharmaceutical service -a case study at Danapha pharmaceutical company  This study also provide to company some suggestions to meet customers’ ... define research model, data collection method Interpretation of data Result & discussion Implications and limitations Literature review Literature review Customer satisfaction   Customer satisfaction...
  • 29
  • 961
  • 1
CUSTOMER SATISFACTION: A STUDY OF BANK CUSTOMER RETENTION IN NEW ZEALAND potx

CUSTOMER SATISFACTION: A STUDY OF BANK CUSTOMER RETENTION IN NEW ZEALAND potx

... banks operating in New Zealand all have histories of well over 100 years These include the Auckland Savings Bank (ASB), the Australia and New Zealand Bank (ANZ/National), the Bank of New Zealand (BNZ), ... such as Westpac, ANZ, BNZ and National Bank The smaller banks thus appear to be doing some things better than their larger competitors Thus, the large New Zealand banks may gain by benchmarking ... Journal of Bank Marketing, 11(6), p Bergstrom, A J and Bresnahan, J M (1996) How Banks Can Harness the Power of Branding US Banker, 106(3), March, pp 81-82 Bharadwaj, S G., Varadarajan, P R and Fahy,...
  • 30
  • 621
  • 2
Tiểu luận phương pháp nghiên cứu khoa học: Service personal values and customer loyalty A study of banking services in a transitio nal economy

Tiểu luận phương pháp nghiên cứu khoa học: Service personal values and customer loyalty A study of banking services in a transitio nal economy

...  Anana Nique, 2007; Schiffman Kanuk (1997); Kamakura Novak, 1992; Lages Fernandes , 2005; Liu et al., 2009: giá trị cá nhân NHÓM 12 – ĐÊM – KH A 22 Trang TIỂU LUẬN PHƯƠNG PHÁP NGHIÊN CỨU KHOA ... et al., 2007; Ples hco and Baqer, 2008; Shankar et al., 2003; Bigne´ et al., 2008; Han et al., 2008; Martin-Consuegra et al., 2007; Henning-Thurau et al., 2002; Wong and Zhou, 2006; Story and ... người tiêu dung  Parasuraman et al., 1988; Cronin and Taylor, 1992; Cronin et al., 1997; Lages and Fernandes, 2005; Cheng et al., 2008; Spreng and Singh, 1983; Oliver, 1980: th a mãn  Bowen Chen,...
  • 21
  • 1,292
  • 3
CORPORATE SOCIAL RESPONSIBILITY AND EMPLOYEE SATISFACTION A STUDY OF VIETNAMESE FIRMS IN HCMC

CORPORATE SOCIAL RESPONSIBILITY AND EMPLOYEE SATISFACTION A STUDY OF VIETNAMESE FIRMS IN HCMC

... organization Based on the results of study by Albdour and Altarawneh (2012), internal CSR for employee includes: training and education, health and safety and human rights, work life balance and ... variances 36 Table 4.4 Total Variance Explained Total Variance Explained Component Initial Eigenvalues Extraction Sums of Squared Rotation Sums of Squared Loadings Loadings Total % of Cumulative ... The interviewees are employees and managers of Vietnamese firms in HCMC 3.2.2 The Secondary data The extant literature, international business journals, articles, books, and professional newspapers...
  • 64
  • 551
  • 0
a study of statutory interpretation  in vietnam and in england

a study of statutory interpretation in vietnam and in england

... FOR STATUTORY INTERPRETATION IN VIETNAM DERIVED FROM EXPERIENCE OF ENGLAND 37 3.1 Practice and evaluation statutory interpretation activities in Vietnam and in England 37 3.1.1 Practice and evaluation ... evaluation statutory interpretation activities in Vietnam 3.1.2 Practice and evaluation statutory interpretation activities in England 3.2 Suggestions of innovation for statutory interpretation in ... legislation, and protect law and order 53 2.2 Regulations stipulated by laws on statutory interpretation in Vietnam and England Statutory interpretation, in a narrow sense, is an action demonstrating...
  • 63
  • 463
  • 0
Impact of motivatiors on employee retention  a study of banking industry in vietnam

Impact of motivatiors on employee retention a study of banking industry in vietnam

... measure the impact level of these factors on employee retention in banking industry in Vietnam  To examine the differences the impact of motivation factors on employee retention among groups of ... Sheppard, B (1997) Teacher librarians in learning organizations Paper Presented at the Annual Conference of the International Association of School Librarianship, Canada August 25-30 Bolarin, T .A ... explain satisfaction and motivation in organizations by stating that satisfaction and dissatisfaction are driven by different factors (that is motivation and hygiene factors) respectively Motivators...
  • 69
  • 512
  • 1
ANTECEDENTS OF CUSTOMER REPURCHASE INTENTION - A STUDY OF ONLINE GROUP-BUYING IN VIETNAM

ANTECEDENTS OF CUSTOMER REPURCHASE INTENTION - A STUDY OF ONLINE GROUP-BUYING IN VIETNAM

... factor analysis Final Scale Main survey Quantitative research (n=365) Cronbach Alpha EFA- Exploratory factor analysis (Examine reliability and validity) CFA - Confirmatory factor analysis (Examine ... as a part of an innovative wave of online market-based pricing mechanisms, includes traditional auctions, non-traditional auctions, price-reduction models and group-buying models There are mainly ... retention In many prior researches, online repurchase intention and IS continuance intention were used exchangeable In this study, repurchase intention was used instead of continuance intention because...
  • 54
  • 604
  • 2
Key factors influencing customer satisfaction of jetstar pacific airline in case of delayed of canceled flights

Key factors influencing customer satisfaction of jetstar pacific airline in case of delayed of canceled flights

... CUSTOMER SATISFACTION IN CASE OF DELAYED OR CANCELLED FLIGHTS OF JETSTAR PACIFIC AIRLINE 3.1 Some solutions aims to enhance customer satisfaction in case of delayed or cancelled flights of Jetstar Pacific ... CANCELLED FLIGHTS OFJETSTAR PACIFIC AIRLINE ………………………………………43 3.1 Some solutions aims to enhance customer satisfaction in case of delayed or cancelled flights of Jetstar Pacific Airline ... CHAPTER II: ANALYZING SERVICE QUALITY OF AIR SERVICE IN CASE OF DELAYS OR CANCELLATIONS OF FLIGHTS OF JETSTAR PACIFIC AIRLINE ………………………… 23 2.1 Introduction of Jetstar Pacific Airline (JPA) ...
  • 83
  • 592
  • 0
Effects of negative and positive switching barriers to customer satisfaction and customer retention a study of mobile service users in vietnam

Effects of negative and positive switching barriers to customer satisfaction and customer retention a study of mobile service users in vietnam

... and how they are classified into positive and negative factor, a review of impact of switching barriers into customer satisfaction and customer retention In this Chapter, the proposed model and ... relevant to customer satisfaction, customer retention and the common understanding about customer satisfaction and customer retention relationship, a review of different variables of switching barriers ... have impact to customer satisfaction and customer retention in mobile telecommunication service in Vietnam? Question 3: How negative switching barriers have impact to customer satisfaction and...
  • 97
  • 410
  • 0
KEY FACTORS AFFECTING CONSUMER PURCHASE INTENTION A STUDY OF SAFE VEGETABLE IN HO CHI MINH CITY, VIETNAM

KEY FACTORS AFFECTING CONSUMER PURCHASE INTENTION A STUDY OF SAFE VEGETABLE IN HO CHI MINH CITY, VIETNAM

... Safe vegetable is cheap 3.2.3 Measurement scale for safe vegetable s appearance Safe vegetable s appearance (briefly called appearance) measures how consumers think about appearance of safe vegetable ... for safe vegetable The research questions are following: • What are the key factors affecting consumer purchase intention for safe vegetable in Ho Chi Minh? • And how they impact on consumer purchase ... in Ho Chi Minh City, Vietnam also conducted by Andrew says that consumers have intention to purchase safe vegetable; however, consumption of safe vegetable is only 5% of consumer s total vegetable...
  • 68
  • 1,057
  • 2
FACTORS AFFECTING BEHAVIORAL INTENTIONS TOWARD MOBILE BANKING USAGE A STUDY OF BANKING CUSTOMERS IN HO CHI MINH CITY

FACTORS AFFECTING BEHAVIORAL INTENTIONS TOWARD MOBILE BANKING USAGE A STUDY OF BANKING CUSTOMERS IN HO CHI MINH CITY

... statement was defined to take a closed look at using mobile banking in Viet Nam In order to narrow down the topic area, the scope of research examined the mobile banking in Ho Chi Minh City Finally, ... electronic banking (e -banking) Mobile banking provides personalized, anytime - anywhere banking services thus making it the future of banking In the last several years, several commercial banks in Vietnam ... via internet banking Value of payment transactions of business 27.120.937 customer via internet banking The number of payment transactions individual 1.056.905 customers via internet banking Value...
  • 72
  • 843
  • 3
Exploring the factors affecting purchase intention of smartphone a study of office workers in ho chi minh city, vietnam

Exploring the factors affecting purchase intention of smartphone a study of office workers in ho chi minh city, vietnam

... the above reasons, I have chosen the topic: EXPLORING THE FACTORS AFFECTING PURCHASE INTENTION OF SMARTPHONE: A STUDY OF OFFICE WORKERS IN HOCHIMINH CITY, VIETNAM The study is to clarify the factors ... EXPLORING THE FACTORS AFFECTING PURCHASE INTENTION OF SMARTPHONE: A STUDY OF OFFICE WORKERS IN HOCHIMINH CITY, VIETNAM In Partial Fulfillment of the Requirements of the Degree of MASTER OF ... complicated The study aim to explore the factors affecting Purchase Intention of smartphone among the office workers in Hochiminh City The initial factors include: Price, Brand, Relative Advantage,...
  • 84
  • 773
  • 0
Exploring the factors affecting purchase intention of smartphones a study of office workers in ho chi minh city

Exploring the factors affecting purchase intention of smartphones a study of office workers in ho chi minh city

... AFFECTING PURCHASE INTENTION OF SMARTPHONES: A STUDY OF OFFICE WORKERS IN HO CHI MINH CITY 1.3 Research question What factors significantly affecting smartphone purchase intention of office workers ... a smartphone of users is varied by a great number of diverse factors The main aim of this study is to explore the factors affecting purchase intention of smartphones of office workers in Ho Chi ... International University - Vietnam National University HCMC EXPLORING THE FACTORS AFFECTING PURCHASE INTENTION OF SMARTPHONES: A STUDY OF OFFICE WORKERS IN HO CHI MINH CITY In Partial Fulfillment...
  • 78
  • 611
  • 0

Xem thêm

Từ khóa: a study of compliance management in information systems researcha study of linguistic features in making complaints in english and vietnamesea study of selected organisations in lagos state nigeriasetting out on the road less travelled a study of backpacker travel in new zealandadler a study of locking phenomena in oscillators proc ieea study of pakistani consumersa study of stylea study of implicit argumentsa study of informationebusiness and manufacturing sector a study of small and mediumsized enterprises in indiagustave courbet a study of style and societypolice discretionary behavior a study of stylejean fouquet a study of his stylea study of theories of style in technical communicationa study of perceptual learning styles and achievementBáo cáo thực tập tại nhà thuốc tại Thành phố Hồ Chí Minh năm 2018chuyên đề điện xoay chiều theo dạngNghiên cứu vật liệu biến hóa (metamaterials) hấp thụ sóng điện tử ở vùng tần số THzNghiên cứu tổ chức chạy tàu hàng cố định theo thời gian trên đường sắt việt namđề thi thử THPTQG 2019 toán THPT chuyên thái bình lần 2 có lời giảiBiện pháp quản lý hoạt động dạy hát xoan trong trường trung học cơ sở huyện lâm thao, phú thọGiáo án Sinh học 11 bài 13: Thực hành phát hiện diệp lục và carôtenôitGiáo án Sinh học 11 bài 13: Thực hành phát hiện diệp lục và carôtenôitĐỒ ÁN NGHIÊN CỨU CÔNG NGHỆ KẾT NỐI VÔ TUYẾN CỰ LY XA, CÔNG SUẤT THẤP LPWANNghiên cứu, xây dựng phần mềm smartscan và ứng dụng trong bảo vệ mạng máy tính chuyên dùngNghiên cứu khả năng đo năng lượng điện bằng hệ thu thập dữ liệu 16 kênh DEWE 5000Thơ nôm tứ tuyệt trào phúng hồ xuân hươngChuong 2 nhận dạng rui roTổ chức và hoạt động của Phòng Tư pháp từ thực tiễn tỉnh Phú Thọ (Luận văn thạc sĩ)Kiểm sát việc giải quyết tố giác, tin báo về tội phạm và kiến nghị khởi tố theo pháp luật tố tụng hình sự Việt Nam từ thực tiễn tỉnh Bình Định (Luận văn thạc sĩ)chuong 1 tong quan quan tri rui roGiáo án Sinh học 11 bài 14: Thực hành phát hiện hô hấp ở thực vậtGiáo án Sinh học 11 bài 14: Thực hành phát hiện hô hấp ở thực vậtGiáo án Sinh học 11 bài 14: Thực hành phát hiện hô hấp ở thực vậtQUẢN LÝ VÀ TÁI CHẾ NHỰA Ở HOA KỲ