... course will develop their telephone skills and reception techniques in practical situations Other topics included in the course are dealing with correspondence, the latest developments in fax equipment ... been to relate the course content to current Sonam systems and procedures Following feedback from the April course and recent management recommendations, more attention will be given to the details ... the more recently established departments, who particularly appreciated the practical and 'Sonambased' aspects of the course We believe that this course meets the needs of non-financial managers...