... Give An Angry Customer Even More Than They Asked For In late July, 1997 my husband, Stephen and I parted with $250.00 of hard-earned ... pipes, hoses and machinery. When he announced that he was done, I wrote him a check for $250.00 and thanked him for his time. Later that evening, my husband, Stephen came storming down the stairs. ... money. Good thing he did! Stephen was furious to discover that the ducts hardly looked any cleaner than before the Pro Clean visit. And, several of the ducts hadn't been touched at all, although...