Lecture Medical assisting: Administrative and clinical procedures with anatomy and physiology (4e) – Chapter 1

... reserv ed 1- 31 Daily Duties – Administrative Examples • Entry level – Greet patients – Handle correspondence and answer telephone – Schedule appointments – Create and maintain patient medical records ... reserv ed 1- 36 Personal Qualifications (cont.) • Neat appearance – Uniform clean – Shoes – Hairstyle – Nails • Avoid acrylic nails – Jewelry – Tattoos – Piercings – Hygiene – Health © 2 011 T he ... Expands your career opportunities – Office manager – Certified Office Laboratory Technician – Medical lab technician – ECG technician – Medical biller – Hospital admission coordinator © 2 011 T...

Lecture Medical assisting: Administrative and clinical procedures with anatomy and physiology (4e) – Chapter 2

... 2- 2 Learning Outcomes 2. 1 Describe medical specialties and specialists 2. 2 Explain the purpose of the American Board of Medical Specialties 2. 3 Describe the duties of ... work with forensic and/ or anatomic pathologists  Performs laboratory duties and some administrative functions Pediatric Medical  Assists the pediatrician with administrative and clinical duties ... dealing with treatment and preventative care of athletes Surgeon  Uses hands and instruments to diagnose, correct, and treat injuries, diseases, and deformities Urologist  Diagnoses and treats...

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Lecture Medical assisting: Administrative and clinical procedures with anatomy and physiology (4e) – Chapter 3

... ed 3- 35 Documentation • Clear and complete – Referrals – Missed appointments – Dismissals – Patient contact – Medical record correction • Medical records – Property of facility or physician – ... Understand scope of practice • Understand standard of care and duty of care – Medical assistants are all held to the “reasonable person standard” • Consent – Implied – actions imply permission – Informed ... reserv ed 3- 32 Standard of Care • Apply legal concepts to practice by – Maintaining confidentiality – Practicing within the scope of training and capabilities – Preparing and maintaining medical...

Lecture Medical assisting: Administrative and clinical procedures with anatomy and physiology (4e) – Chapter 4

... assist in attaining the goal of patient health and well-being • Discuss with patient’s physician before referring patient • Resources – – – – – – – – – Alcoholics Anonymous Shelters Hospice Mental ... Interpersonal skills – Warmth and friendliness – Empathy – Respect – Genuineness – Openness – Consideration and sensitivity © 2011 T he McGraw -Hill Com panie s, Inc A ll rights reserv ed 4- 24 Therapeutic ... Dying – – – – – Denial Anger Bargaining Depression Acceptance © 2011 T he McGraw -Hill Com panie s, Inc A ll rights reserv ed 4- 39 Communication – Young Patients and Their Parents • Recognize and...

Lecture Medical assisting: Administrative and clinical procedures with anatomy and physiology (4e) – Chapter 5

... e d 5- 3 Learning Outcomes (cont.) 5. 4 Compare and contrast leasing and buying 5. 5 Describe a warranty, a maintenance contract, and a service contract, and discuss the importance of each 5. 6 Identify ... used in a medical office – – – – – – Fax machines Computers Photocopiers Postage meters Paper shredders Dictation/transcription machines – Scanners – All-in-one equipment 5. 2 Telephone systems are ... (cont.) 5. 7 The equipment inventory includes – The name of the equipment – A description of the equipment – Model and registration numbers – Date and place of purchase – Product warranty and maintenance...

Lecture Medical assisting: Administrative and clinical procedures with anatomy and physiology (4e) – Chapter 6

... rights reserv ed 6- 50 In Summary 6. 1 Types of computers include – Supercomputer – fastest and largest – Mainframe computers – process large quantities of information – Minicomputers – smaller than ... information available – Complicated billing and collecting systems – Scheduling and coordinating of services • Computer – – – – Integral office tool Organize and categorize Transmit information Maintain ... ll rights reserv ed 6- 7 Types of Computers • Supercomputers – Biggest, fastest, most complex – Genetic coding and DNA and cancer research • Mainframe computers – Process and store large quantities...

Lecture Medical assisting: Administrative and clinical procedures with anatomy and physiology (4e) – Chapter 7

... reserv ed 7- 30 Editing and Proofreading Editing Proofreading • Check for • Check for errors – – – – – Factual accuracy Logical flow Conciseness Clarity Tone – Grammatical – Spelling – Formatting ... 7- 3 Learning Outcomes (cont.) 7. 5 Explain the tasks involved in editing and proofreading 7. 6 Describe the process of handling incoming and outgoing mail 7. 7 Compare and contrast the services provided ... Types – – – – – – Referrals Scheduling Patient reports Patient education Insurance/billing information Cover or form letters © 2011 T he McGraw -Hill Com panie s, Inc A ll rights reserv ed 7- 13...

Lecture Medical assisting: Administrative and clinical procedures with anatomy and physiology (4e) – Chapter 8

... 8- 2 Learning Outcomes 8. 1 Give examples of vital, incidental, and periodic supplies used in a typical medical office 8. 2 Describe how to store administrative and clinical supplies 8. 3 Implement ... ed 8- 5 Organizing Medical Office Supplies • Responsibilities for managing an office – Purchasing supplies – Maintaining supplies – Taking inventory of equipment and supplies – Evaluating and ... ed 8- 32 In Summary 8. 1 Supplies: • Vital supplies – Essential to office functioning – Examples – prescription pads and examination table covers • Incidental supplies – Purchased quickly – Examples...

Lecture Medical assisting: Administrative and clinical procedures with anatomy and physiology (4e) – Chapter 9

... patient record – Name and address  – Current complaint – Insurance coverage and person responsible for payment – Health-care needs – Occupation – Medical treatment plan – Medical history – Response ... the charts properly – Registration form – Medical history – – Exam results, lab and other tests – Records from other physicians and hospitals – Diagnosis and treatment plans – Operative reports, ... rights reserv ed 9- 4 Learning Outcomes (cont.) 9. 8 Explain how to update a medical record 9. 9 Identify when and how a medical record may be released 9. 10 Discuss the advantages and disadvantages...

Lecture Medical assisting: Administrative and clinical procedures with anatomy and physiology (4e) – Chapter 10

... such as – Immunizations – Employee health records – Medical office financial records • Criteria from – – – – IRS – financial records AMA, American Hospital Association HIPAA law Federal and state ... Management of patient records – Vital to patient care and smooth operation of medical office – Paper-based medical records – Electronic Health Record (EHR) or Electronic Medical Record (EMR) © 2011 ... reserv ed 10- 12 Ergonomics (cont.) • Tips – Place a footstool next to the examination table – Take a course in proper lifting – Ensure good lighting – Wear proper shoes – Select storage and shelving...

Lecture Medical assisting: Administrative and clinical procedures with anatomy and physiology (4e) – Chapter 11

... Calls handled by the medical assistant – Appointments – Billing inquiries – Insurance questions – Diagnostic reports (lab and x-ray) – General administrative questions – Reports from hospitals and ... must be professionally and effectively handled • Telephone etiquette – Common courtesy – Proper pronunciation, tone, and enunciation • How to handle difficult situations and complaints • How to ... – the message must contain all needed information • Clarity – it should be legible and free from ambiguity • Conciseness – it should be brief and direct • Courtesy – it should be respectful and...

Lecture Medical assisting: Administrative and clinical procedures with anatomy and physiology (4e) – Chapter 12

... Com panies, Inc A ll rights reserv e d 12- 9 Determining Standard Procedure Times (cont.) 5-10 3 0–6 0 10-20 30 1 5–2 0 30 or > 15-20 1 0–2 0 15-30 15 5–1 0 1 5–3 0 15 30 30 or > 30-60 © 2011 The McGraw ... should bring it with him © 2011 The McGraw -Hill Com panies, Inc A ll rights reserv e d 12- 32 Scheduling Outside Appointments • Common outside appointments include – – – – Consults with other physicians ... reserv e d 12- 40 Maintaining the Physician’s Schedule (cont.) • Planning meetings – Find out number of people, length and purpose of meeting – Secure location with adequate room and parking – Prepare...

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Lecture Medical assisting: Administrative and clinical procedures with anatomy and physiology (4e) – Chapter 13

... reserv ed 13- 10 Furniture • Seating – Firm, comfortable, safe, and easy to get in and out of – Washable, fireproof fabric – Should contrast with the carpet color • Prevent accidental falls – Sufficient ... practice – Billing practices – Insurance processing practices • Medical Information – brochures and pamphlets – Read and validate accuracy before placing them in the reception area – Be aware ... Patient reception areas – Inviting and functional – Special needs of disabled patients – Pleasant and wellplanned • Successful interaction between patient, doctor, and other medical staff © 2011...

Lecture Medical assisting: Administrative and clinical procedures with anatomy and physiology (4e) – Chapter 14

... – Encourage and teach health habits and behaviors • Medical assistants – Recognize and overcome roadblocks to education – Become comfortable with teaching – Lead others to their highest level ... Safety tips to prevent injuries – At home – At work – At play • Proper use of medications – Do not change dosage – Do not mix medications – Report unusual reactions – Tell doctor about any OTC medications ... speak or understand English – Use pictures and charts – Translations – Family or friends may be able to read it to them • Match learning materials to patient needs and level of understanding © 2011...

Lecture Medical assisting: Administrative and clinical procedures with anatomy and physiology (4e) – Chapter 35

... ICD-9-CM – ICD-10-CM – over 68,000 diagnostic codes – ICD-10-PCS – 87,000 procedure codes • Features – Combination codes – Codes for laterality – Expanded codes capture more detail – Flexibility and ... officer and committee who also: – Audit and monitor compliance – Develop written policies and procedures that are consistent with regulations and laws – Provide ongoing communication and training ... III, and Unlisted procedure codes – Category II – tracks health-care performance measures – Category III – temporary codes for emerging technologies, services, and procedures – Unlisted codes –...

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