... INFLUENCING This page intentionally left blank INFLUENCING Skills and Techniques for Business Success Fiona Elsa Dent and Mike Brent © Fiona Elsa Dent and Mike Brent 2006 All rights reserved No reproduction, ... key skills and attitudes are essential for effective influencing An understanding of these skills and attitudes, together with an awareness of your own ability in the areas, is helpful for successful ... Data Dent, Fiona Elsa Influencing : skills and techniques for business success / by Fiona Elsa Dent & Mike Brent p cm Includes bibliographical references and index ISBN 1–4039–9668–7 (cloth)...