... 2.1 Quality Function Deployment (QFD) 2.2 Benefits and drawbacks of QFD 2.3 QFD in construction 2.4 QFD in Vietnam CHAPTER 3: METHODOLOGY ... When QFD become more common, the users of QFD started noticing that when combined QFD matrix tables, it would become more useful Until American Supplier Institute developed and applied QFD diagram ... creating it QFD is a part of the Total Quality Management (TQM) system at the Mitsubishi Shipyard in Kobe, Japan in 1972 The concept of QFD was continued developing in the late 1970’s QFD reached...