... University, S.R. Vietnam In Partial Fulfillment of the Requirements for the Degree Doctor in Business Administration NGUYEN PHUONG THAO (CANDY) August 2013 ... GRADUATE SCHOOL OF BUSINESS October 2, 2012 To the Respondents, I am Nguyen Phuong Thao, a Doctor of Business Administration student from the International Training Center of Southern Luzon ... and Thai Nguyen University of the Socialist Republic of Vietnam. Currently I am working on the Doctoral Thesis entitled “PERCEIVED SERVICE PERFORMANCE AND PROSPECTS OF VNPT TELECOMMUNICATIONS...