... Design of the study This study includes the following three parts: Part is the introduction which presents the rationale, aims of the study, scope of the study and methodology Part is the development ... speaker and hearer in the activity By using “we”, “us”, “let's” in the process of communication, the speaker shows that the speaker and the hearer are cooperative, and the speaker wants the hearer ... POSITIVE AND NEGATIVE POLITENESS STRATEGIES IN THE CONVERSATIONAL ACTIVITIES OF THE COURSEBOOK INSIDE OUT (PRE-INTERMEDIATE) II.1 The overview of politeness strategies in Inside Out (Pre-intermediate)...