business economics and managerial decision making phần 7 pps
business economics and managerial decision making phần 7 pps
... infor-mation, and knowledge shared between BPO buyer and vendor, the greaterwill be the potential for insights into overall business processes and strategy.New ideas and ways of operating can and should ... and goals• Mutual respect and understanding• Proactive and intense communication• Integrated systems and processes• Encouraging and participative• Sharing of risks and rewards• Operating as ... respondent gives theManaging the BPO Transition 1 47 ch 07_ 43 07. qxd 8/18/04 11:39 AM Page 1 47 extent of the ten issues, they are given time to develop and implement accept-able solutions to each one....
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business economics and managerial decision making phần 3 pps
... ofsome offshore teams and the failure of the buyer to control the project’space and quality.Who Is Using BPO and How? 43ch02_43 07. qxd 8/18/04 11:34 AM Page 43ch02_43 07. qxd 8/18/04 11:34 AM ... dynamics and effective team performance. At any rate, savvy managers realize that thestorming and norming phases are best handled using a hands-off approach asthe team develops an identity and operating ... identify, map, and classify core and noncore business processes.2. To select which, if any, of these processes can be beneficially outsourced.3. To prepare a model of the business costs and benefits...
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business economics and managerial decision making phần 4 pot
... externalIdentify and Manage the Costs of BPO 87 ch04_43 07. qxd 8/18/04 11:36 AM Page 87 the business case, the more likely that actions can swiftly and surely be con-sidered and taken.The findings ... deal with and man-age change, and capability to communicate and work with persons from arange of disciplinary backgrounds. Implementing the decision- making process and developing a business ... Manage the Costs of BPO 77 ch04_43 07. qxd 8/18/04 11:36 AM Page 77 In contrast, strategic BPO attempts to leverage the world-leading capa-bilities of the outsourcing partner and will focus more on...
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business economics and managerial decision making phần 5 pdf
... relationship.5Identify and Select a BPO Vendor 97 EXHIBIT 5.1 Vendor Selection Team in the Context of BPO Project TeamsBPO Steering TeamPMT and/ orBPO ChampionBATVSTch05_43 07. qxd 8/18/04 11: 37 AM Page 97 Express ... that a decision will be made and a BPO vendor will be selected within a defined period (usually two weeks) after the telephone Identify and Select a BPO Vendor 1 07 ch05_43 07. qxd 8/18/04 11: 37 AM ... and how it intends to establish fees and the in-voice schedule. The vendor should also be requested to furnish the following:Identify and Select a BPO Vendor 105ch05_43 07. qxd 8/18/04 11:37...
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business economics and managerial decision making phần 6 docx
... discussed and explored, and case examples areprovided.133ch 07_ 43 07. qxd 8/18/04 11:39 AM Page 133with access to key intellectual property, and use of confidentially, nondisclo-sure, and noncompete ... particularaspects of the project, and they should have clear reporting channels. ExhibitManaging the BPO Transition 1 37 ch 07_ 43 07. qxd 8/18/04 11:39 AM Page 1 37 Creating a Compelling VisionIt ... cycle of the processes involved and changes in the business cycle.Support of the governance process and personnel by vendor and clientmanagement is essential and should be established at the...
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business economics and managerial decision making phần 8 pptx
... facilities, a reception area,security, and employees wearing business attire.• The vendor has employee policy handbooks, and employees understand theirrights and responsibilities.• The vendor ... information via electronic flat file.Infrastructure Considerations and Challenges 177 ch09_43 07. qxd 8/18/04 11:40 AM Page 177 the technical issues that arise should be modeled on the common help ... capital and other resources to absorb the impactof major strategic decision errors, SME executives and managers must beCHAPTER 10 Business Risks and Mitigation Strategiesch10_43 07. qxd 8/18/04...
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business economics and managerial decision making phần 9 potx
... governing whether and how sensitiveinformation should be guarded vary around the world. Business Risks and Mitigation Strategies 1 97 ch10_43 07. qxd 8/18/04 11:42 AM Page 1 97 There are human resource ... Potential for BPO 2 17 ch11_43 07. qxd 8/18/04 11:43 AM Page 2 17 practices abroad that are proscribed at home. Most BPO vendor companieswere founded after the 1 977 Act was passed and are generally ... opportu-nities and challenges. Business Risks and Mitigation Strategies 205ch10_43 07. qxd 8/18/04 11:42 AM Page 205The Future of BPOPARTfiveThis part explores the future of BPO and some of...
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business economics and managerial decision making phần 10 docx
... 123Costs, 70 –90analysis, 73 76 contract-development, 79 –80financial, 73 –86operating, 83–86relationship, 87 88strategic, 86–88 and TCM, 71 72 transition, 80–83vendor-selection, 76 79 Cost-plus ... 209–221 and education, 2 17 218 and global business environment, 210–211 and global economics, 213–215 and global workers, 215–2 17 and politics, 212–213236 Indexrm02_43 07. qxd 8/18/04 11: 47 AM Page ... Leyland, 180British Petroleum, 19Broadband Internet, 12–14Bronstein, Myra, 192Brooks Automation, Inc., 27 28BS 77 99, 17 BTO. See Business transformationoutsourcingB2B. See Business- to -business B2C...
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