... roles. As a result, they run the risk of
making critical and costly mistakes. By applying cross-cultural
coaching, multinational companies can help their managers
enhance their global managerial and ... people and big budgets. Their failure to perform meant
greater risk and expense for the organization. Many savvy compa-
nies, therefore, realized that a coaching program could assist...
... and others. The Appendix contains an executive
breakaway section—material designed for the coaching client. The break-
away section, as well as the resources and forms, can also be found on the
Pfeiffer ... Tyazhelkova, and Ann-Caroline van
der Ham.
We are especially thankful to our editorial team, Matt Davis
and Susan Rachmeler, for their professional expertise. Our grati-
tude...
... it’s
worth restating.
A fair percentage of coaching assignments start out because
there has been a “glitch” of some kind a complaint, a low rating
on a 360 ° survey or a performance appraisal, unresolved ... much about the behavioral science aspects of
the coach’s education. There are a wide variety of “coaching skills”
programs available to people who want to practice coachi...
... goal may change.
• There may be interim goals as well as long-term goals.
• There may be “business” and also “personal” goals, and
they may overlap and impact each other.
What Are the Steps in the ... to a formal evaluation, a number of approaches
are possible. The methods used for gathering information during
the assessment phase can be used as measurements of performance
betwe...
... help the client set appropriate goals, it is
important that the coach understand the structure of the
organization and the strategic plans that guide the client’s
performance. If the coach can have ... contributes
to a successful coaching outcome for both the client and for the
organization.
What Are the Steps in the Coaching Process? 61
6
Y
ou, the HR pr...
... reports and to whom?
As stated in Chapter 4, when a more formal evaluation is
desired, there are a number of approaches that the coach and the
client may want to take. If assessment data such as multi-rater ... case
for change.
A related task is for the boss to become reasonably sure that what
the employee is being asked to do is achievable. Is the boss comfort-
able that...
... Virtually anyone can and is hanging out a shingle as some
kind of coach.
How was the decision made to use a particular coach?
Throughout my professional life, I have always maintained a personal
board ... major organizational issues to contend with, and having a coach
at my side was invaluable in dealing with them.
One of the first things I realized about a coaching relationship...
... EXECUTIVE COACHING
After the initial period of six months of coaching conversations, I
made a decision about leaving my company and coaching was
included as a part of my “departure” package. That was ... strengths and weaknesses. Only a few years
after coaching did I realize that I was dealing with a lot of anger
toward my company at the time. The anger was controlling and
direc...
... to
be a realistic and desired goal may change.
• There may be interim goals as well as long-term goals.
• There may be “business” and also “personal” goals—
and they may overlap and impact each other.
A ... in the audience was
highly favorable regarding the clarity of the message. Performance
could have been improved by demonstrating greater ease and
facility with theQ&Aportion...
... revision. Are the coaching goals still appropriate or
do they need rethinking?
A good time to specify the details of an evaluation of the coach-
ing program is at the contracting phase. An evaluation ... essential to a good coaching relationship. The
ability of the coach to see facial expressions and body language is
important for the coach to get to know you. It also allo...