... maintains the personal relationship between him and the group by communicating and listening, by providingemotional support, and by offering facilitating and supportingbehaviour.Apparently ... can only understand if we are listening. If we do notlisten, we are obviously not interested in understanding. Wecan learn much more by listening than by talking. An ‘open ear and mind’ is ... aperiod of introduction involving teaching and the providing ofinformation, which is best controlled by individually nominatedtutors. Thereafter, a period of accommodation begins, whereindividual...