... literature on diffusion, dissemination and sustainability of innovations in health servicedelivery and organization. London 2004.74. Carroll C, Patterson M, Wood S, Booth A, Rick J, Balain S: A con-ceptual ... including those whoreport on clinical inertia, have defined three principalsources for non-adherence to evidence-based guidelines and clinical inertia: physician factors, patient factors, and office ... for clinician education include an increasedunderstanding of principles guiding clinical care or aware-ness of specific recommendations for the patient popula-tion using a treatment and shared...