... 59, 11 5, 11 9–23, 19 0data mining 14 2–5, 15 2databases 6, 14 4, 19 4Davis, Ged 10 4, 10 7de Bono, Edward 92De Geus, Arie 63, 16 1debtor days 16 7debtors to creditors ratio 16 7 decision points 14 9–50 decision ... 98organisational learning 10 11 , 63, 16 0–3242 BUSINESS STRATEGY 04 Business Strategy index 11 /3/05 12 :17 PM Page 242 1 Social, cultural and commercial forces 1 Handy, C., The Empty Raincoat: Making ... Vizcaya Argentaria(BBVA) 15 9Bank of America 14 9Barbour, Julian 216 Barings Bank 37barrier pricing 18 8Bayerische Vereinsbank 11 5behavioural flaws 50–4, 216 benchmarking 11 Bergsten, C. Fred 12 0 1 Boeing...