... 208Identifying problems“business physical,” 70 , 72 and cost-benefit analysis, 75 , 76 costing problems, 77 , 78 “financial physical,” 70 72 Internet research, 68 70 listening skills, 66–68methods of ... to keep you in-formed of my progress. Thank you for being my client and for helping me expand mypractice.With warmest regards,(signed) 101 Marketing Strategies 254Waugh 21 apps 2/4/04 10:34 ... listening, 90, 91 and creating wants, 86–89importance of, 87 levels of listening, 87 Loyalty, 135, 136brand loyalty and consistent service,165, 166 and changes in management,169– 171 and client business...