... 191 – 192 delegation, 192 – 194 recognition/rewards, 173 – 175 , 191 – 192 small business and, 175 – 178 training, 112–116, 1 87 suggested next steps, 195 Entrepreneur(s)/entrepreneurship. See also Small business: brief ... 170 – 171 recognition/rewards, 173 – 175 small versus large business, 175 – 178 what people want, 176 – 177 firing, 1 87 191 hiring:certification, 1 87 constant recruitment, 178 –182example (PrintingForLess), 183–184before growth ... 72 73 customer, knowing/understanding,80–8450-mag solution, 79 –80ideas, 76 79 internal/external, balancing, 71 72 macroview, 73 76 small business and, 70 71 suggested next steps, 84Market opportunity,...