... DM (data mining) architecture, 65 –71concept of operations, 69 concepts/features, 65 67 data mining model, 65 67 defined, 65 design, 65 high level view, 65 , 66 implementation, 69 –71implementation ... Server and the Microsoft SQL Server database, the solution integrates and manages vitalservice delivery processes. http://www .microsoft. com /BUSINESS/ km/resources/quiz.asp Knowledge Management ... Cinergy Knowledge Management Case Study. Cinergy built and deployed a system integration project to streamline work processes, makebetter use of data, and deliver high levels of customer service....