... 148, 154 , 159 –162, 164, 166, 1 75, 181, 207, 211, 2 25, 237, 239, 255 – 256 , 258 ,260, 2 65, 273, 2 75, 298–299, 301–302,310–311, 3 45, 348– 350 , 352 – 353 of service (QoS), xviii, 40, 55 , 72, 352 , 361taxonomy ... 311–312,3 15 321, 323, 343, 3 45, 349, 352 – 356 hierarchical, 66, 240, 337, 341, 343, 3 45, 349, 356 Questionnaire, 51 , 1 25, 127, 149– 150 , 152 – 154 , 157 , 159 , 164, 240, 250 – 251 , 256 , 258 –261,271, ... 200, 255 , 320, 356 – 357 Agent, 359 factor, 60, 90, 97, 238, 298, 353 , 355 – 356 Application system, 3, 7, 18–19, 21, 28, 32–33, 35, 79, 107, 176, 203, 2 05, 237, 351 Assessment, 5 7, 11, 51 52 , 84,...